5 Ca Clarity Jobs

Sr. Clarity PPM Engineer Exp: 6 - 9 years Loc: Bangalore/ Chennai Notice: 0 - 30 days Education Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience Minimum 5 years of Product experience in Broadcom Clarity tool or similar portfolio management tool Working experience in implementing Clarity tool , configuration and development of all functional aspects of the CA Clarity system Technical Skills Leveraging knowledge of Demand, Resource, Project, and Portfolio Management processes as they apply to use of Clarity Creating and executing XOG scripts Work with CA and other vendors to achieve firm's Clarity related deliverables and troubleshoot application issues Providing CA Clarity system performance reports in accordance with the PMO requirements in order to support executive decision making Create and run ad-hoc reports on the information in the CA Clarity database Functional Skills Acting as CA Clarity Subject Matter Expert (SME), providing guidance and direction on system functionality and limitations, as well as custom reports, workflow and portlet development Providing CA Clarity best practices in helping define future state Working with management to elicit, analyze, review and document functional requirements for the Clarity system Assisting in the development of test scripts for validating upgrades/fix patches Analyzing data for process problems and assess defects and time delays in process Soft Skills Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness, by sharing deep knowledge and experience. Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization. Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Planisware Experience: 5-8 Years

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Planisware Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : A; BE/BTECH Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand needs and translating them into functional designs, ensuring alignment with business goals and user requirements. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead design discussions to ensure solutions meet business needs- Conduct regular reviews to ensure project alignment with objectives- Provide guidance and mentorship to junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Planisware- Strong understanding of project management principles- Experience in application design and development- Knowledge of software development lifecycle- Excellent communication and interpersonal skills Additional Information:- The candidate should have a minimum of 12 years of experience in Planisware- This position is based at our Chennai office- A BE/BTECH degree is required Qualification A; BE/BTECH

Worked on Planisware E7 or higher Has good product knowledge and knows the L1/L2 configurations Comfortable in PEX reporting, Project, Resource, Finance & Timecard modules.

Requirement Analysis for new enhancements & Implement Change/enhancements by developing the change requests and report customizations as per business. Good Planisware development experience is preferred. Customize the Planisware system based on the Business requirements and deploy the solution on target environments Planisware Product Implementations, Bug Fixing, Production Support, server automation & maintenance of Planisware application. Offer Consultation to the client for improving any existing reports or modules Handling maintenance activities like taking light dpx, restore environments with the required production dump and perform post-restoration steps, configure environment settings, services restart, running batches, monitoring logs on Linux Server, License management. Experience working on Planisware Upgrade/Migration, implementation and support services. Creating a new opx2/lsp script in order to implement required solutions & Installing Patches. Help the Business team to leverage Planisware for their Project Scheduling, Resource & Cost management requirements Responsible for the implementation of technical systems, software and solutions using Planisware Lead the Techno functional team to carry out the implementations on different Planisware instances Support the program in setting up and implementing the system using Planisware Change environment configuration for setting up a new functionalities/forms in the Planisware application instance. Good in-depth knowledge on Environment files, Common Datasets, Styles, Named formulas, Alerts, Locks, Attributes (Additional & Relational), Persistent tables, Breakdown structure, Macros, Cost Table which is required for the Planisware Development Process.