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Service desk - French Support Cognizant

3.0 - 5.0 years

0 - 0 Lacs

Bengaluru

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Job Title: Service Desk- French support ( French speaking resource) 1. Job Summary highlight project details/what is exciting about the role : Proficient in French Manage regional resources and Team Leads assigned to Field Services Delivery Plan Resource Training Plans. Work closely with our Third Party Partner Network and manage service provided and relationships. Understanding of Desk side Support Management duties and process Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. Strong JP and Vendor Relationship Management Project Management of your work stream Strong understanding and skills in SLA, KPI Managemen...

Posted 5 months ago

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