Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Website
http://www.wipro.com
Job Description
Experience:
Key Responsibilities
- Design, develop, test, and maintain highend
web and desktop applications
using C# / VB.Net
- Perform
system analysis, clean coding, debugging, deployment, and production support
- Customize applications based on
client and business requirements
- Collaborate with crossfunctional teams and maintain
technical documentation
- Provide
ongoing application support
across the full SDLC
Required Skills
- Strong handson experience in
C# / VB.Net
- Exposure to
SQL, MongoDB
- Frontend knowledge:
JavaScript, jQuery, HTML, CSS, VBA/VBScript
Healthcare management systems experience – Mandatory
- Strong communication and problemsolving skills
Education
BSc IT / BTech / BCA / MCA
Do
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA¢€™s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers¢€™ and clients¢€™ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description – .NET Application Developer (Healthcare)
Mandatory Skills
C# / VB.Net (Strong handson)
Healthcare management systems – Mandatory domain experience
Key Responsibilities
- Develop and maintain highend
web and desktop applications
using C# / VB.Net - Perform
system analysis, design, clean coding, testing, debugging, deployment, and support
- Build and customize
business applications
as per client requirements - Work across the
full SDLC
– requirements, design, development, deployment, and support - Collaborate with crossfunctional teams for
project delivery and technical support
- Provide
production support and issue resolution
for client applications - Maintain
technical documentation
(code logic, development processes)
Required Skills
- Strong knowledge of
C# / VB.Net
- Frontend exposure to
VBA, VBScript, JavaScript, jQuery, HTML, CSS
- Strong
problemsolving and debugging skills
- Ability to
mentor junior developers
- Excellent
verbal and written communication
- Strong understanding of
client and enduser requirements
- Ability to work effectively across
multiple organizational units
Education
BSc IT / BTech / BCA / MCA
(preferred)
Job Description – .NET Application Developer (Healthcare)
Mandatory Skills
C# / VB.Net (Strong handson)
Healthcare management systems – Mandatory domain experience
Key Responsibilities
- Develop and maintain highend
web and desktop applications
using C# / VB.Net - Perform
system analysis, design, clean coding, testing, debugging, deployment, and support
- Build and customize
business applications
as per client requirements - Work across the
full SDLC
– requirements, design, development, deployment, and support - Collaborate with crossfunctional teams for
project delivery and technical support
- Provide
production support and issue resolution
for client applications - Maintain
technical documentation
(code logic, development processes)
Required Skills
- Strong knowledge of
C# / VB.Net
- Frontend exposure to
VBA, VBScript, JavaScript, jQuery, HTML, CSS
- Strong
problemsolving and debugging skills
- Ability to
mentor junior developers
- Excellent
verbal and written communication
- Strong understanding of
client and enduser requirements
- Ability to work effectively across
multiple organizational units
Education
BSc IT / BTech / BCA / MCA
(preferred)
