1.0 - 5.0 years

0 - 0 Lacs

thrissur, kerala

On-site

As a Technical Support Engineer at our company based in Thrissur, you will be responsible for managing and supporting the entire IT infrastructure, including web hosting and email hosting services. Your role will involve resolving IT help desk calls and emails, as well as providing remote assistance to clients through tools like TeamViewer. Additionally, you may need to provide on-site support when necessary. You will be expected to have expertise in presenting information to customers and team members effectively. Regular testing of backup and recovery plans, documenting installation procedures, and recommending website improvements will be part of your responsibilities. Your role will also include providing training and technical assistance in web site implementation and usage, as well as evaluating system hardware and software. To qualify for this position, you should have at least 1+ years of technical support experience in a web development firm or similar environment. You must have a proven track record of handling high-pressure situations and be capable of communicating with both local and international customers through various channels such as phone and email. A solid technical understanding of web technologies is essential for this role. The ideal candidate for this position will possess excellent troubleshooting skills, strong communication abilities (proficiency in English is a must), and attention to detail. Strategic thinking and the ability to handle a diverse range of customers are also important attributes for success in this role.,

Posted 3 days ago

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