MISSION Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through: Business Development Team motivation Boutique operations excellence Clienteling Acts as an Ambassador of the Maison inside and outside the boutique. Takes operations decisions independently without the presence of the Store Manager. Job responsibilities 1. BUSINESS DEVELOPMENT – grow the business Drives own sales target Proactive sales inside and outside the boutique Have knowledge / curiosity of the market and the competition Supports in identifying stock opportunities, trends and elaborate action plan Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions 2. TEAM - motivate and reinforce engagement and under the supervision of the store manager : Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising) Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs) Plans ahead daily huddles Identifies team training needs Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed 3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager Leads and organizes the inventories in liaison with support function teams (logistics, finance) Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented both client-centric Coordinates daily customer service operations (i.e. : sales processes, orders and payments) Follow-up with the sales administrator for the respect of deadlines and payments Ensures the coordination with Mall in regards to Mall police permits Supports in identifying stock opportunities, trends and elaborate action plan Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct) 4. CLIENTELING – deliver memorable and unique experiences to our guests Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…) Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship Shares and gathers ideas on clienteling activities Profile TECHNICAL SKILLS: • Knowledge of Luxury business • Selling Skills • Coaching Skills • Conversation Capability • Store procedures and process • CRM techniques and tools • Store operation applications (Beanstore, CRM, Sap etc..) SOFT SKILLS: • Customer focus • Proactive selling • Initiative • Negotiation • Business awareness • Role competencies Show more Show less

CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for its future Client Advisor & Sales Support. Job responsibilities: Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile: The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. Show more Show less

Position CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In Order To Complete Our Team Driven By Excellence And The Commitment, Of Creating a Working Environment Achieving Full Customer Satisfaction, Bulgari India Is Looking For His Future Job responsibilities Your Mission Is To Provide An Inspirational, Luxurious Shopping Experience, Maximizing Every Sales Opportunity. Support Peers And Colleagues In Efficient Running Of The Boutique. Demonstrate Excellent Product Knowledge And Drive To Achieve Store Targets Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. Profile The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. Show more Show less

CLIENT ADVISOR AND SALES SUPPORT, NEW DELHI BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER. Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for its future Client Advisor & Sales Support. JOB RESPONSIBILITIES: Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service. Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand. Establish and develop relationship with existing clients and engage new customers to the brand. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience. Contribute to the store and service KPIs achievement. Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. Perform all CRM one to one activities. Apply all sales related procedures and guidelines. Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored. Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics. PROFILE: The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential. To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage. Show more Show less

Mission: As the Marketing and Communications Senior Manager, you will be instrumental in contextualizing Bulgari’s global strategy to the Indian market. You will lead a talented team to develop and implement innovative marketing and communications campaigns that elevate our brand's prestige and drive sales. Job responsibilities: Brand Strategy: Develop and oversee the execution of a comprehensive marketing strategy that aligns with global directives and addresses local marketing needs. Define and maintain a strong brand identity and positioning across all touchpoints, including digital, print, and experiential. Identify and capitalize on emerging trends to ensure the brand remains relevant and innovative. Marketing Campaigns: Conceptualize, plan, and execute integrated marketing campaigns, including product launches, seasonal promotions, and brand awareness initiatives. Collaborate with creative agencies and internal teams to develop compelling marketing materials, such as advertising, social media content, and print collateral. Manage the marketing budget and measure the ROI of all marketing activities to optimize resource allocation. Public Relations: Build and maintain strong relationships with key Celebs, influencers, thought leaders and media partners. Develop and execute strategic PR plans that drive topicality and visibility. Develop market specific content balancing global codes with local relevance. Identify and leverage opportunities for meaningful partnerships with the local arts and crafts eco-system and foraging Digital Marketing: Lead the development and execution of digital marketing strategies, including social media, email marketing, and SEO/SEM. Optimize the brand's website and e-commerce platform to drive traffic and conversions. Utilize data analytics to measure the effectiveness of digital campaigns and make data-driven decisions. Event Management: Plan and execute high-profile events, such as fashion shows, trunk shows, and VIP experiences. Manage event budgets and logistics to ensure seamless execution. Team Leadership: Lead and inspire a team of marketing and communications professionals. Recruit, develop, and retain top talent. Foster a collaborative and creative work environment. Budget Management: Allocate budgets in a strategic and efficient manager that is aligned with local priorities and maximizes efficacy. Ensure timely reporting to regional and global stakeholders Qualifications: Minimum of 10 years of experience in a relevant role. Demonstrated success in managing 360-degree MARCOM mandates, either within a luxury brand or a global consumer-facing brand. Strong understanding of the luxury market and consumer behavior. Exceptional leadership and management skills. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Experience in managing budgets and resources. Proficiency in digital marketing tools and analytics. A passion for luxury and a keen eye for detail Advanced Power point skills We invite qualified candidates to submit their applications directly through the link provided. Show more Show less

Position MISSION Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through: Business Development Team motivation Boutique operations excellence Clienteling Acts as an Ambassador of the Maison inside and outside the boutique. Takes operations decisions independently without the presence of the Store Manager. Job responsibilities BUSINESS DEVELOPMENT – grow the business Drives own sales target Proactive sales inside and outside the boutique Have knowledge / curiosity of the market and the competition Supports in identifying stock opportunities, trends and elaborate action plan Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions TEAM - motivate and reinforce engagement Under the supervision of the store manager : Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising) Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs) Plans ahead daily huddles Identifies team training needs Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed OPERATIONS - ensure store embodies the brand guidelines and runs smoothly Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager Leads and organizes the inventories in liaison with support function teams (logistics, finance) Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented both client-centric Coordinates daily customer service operations (i.e. : sales processes, orders and payments) Follow-up with the sales administrator for the respect of deadlines and payments Ensures the coordination with Mall in regards to Mall police permits Supports in identifying stock opportunities, trends and elaborate action plan Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct) CLIENTELING – deliver memorable and unique experiences to our guests Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…) Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship Shares and gathers ideas on clienteling activities Profile Technical Skills Knowledge of Luxury business Selling Skills Coaching Skills Conversation Capability Store procedures and process CRM techniques and tools Store operation applications (Beanstore, CRM, Sap etc..) Soft Skills Customer focus Proactive selling Initiative Negotiation Business awareness Role competencies Show more Show less

Position Mission As the Marketing and Communications Senior Manager, you will be instrumental in contextualizing Bulgari’s global strategy to the Indian market. You will lead a talented team to develop and implement innovative marketing and communications campaigns that elevate our brand's prestige and drive sales. Job responsibilities Brand Strategy: Develop and oversee the execution of a comprehensive marketing strategy that aligns with global directives and addresses local marketing needs. Define and maintain a strong brand identity and positioning across all touchpoints, including digital, print, and experiential. Identify and capitalize on emerging trends to ensure the brand remains relevant and innovative. Marketing Campaigns: Conceptualize, plan, and execute integrated marketing campaigns, including product launches, seasonal promotions, and brand awareness initiatives. Collaborate with creative agencies and internal teams to develop compelling marketing materials, such as advertising, social media content, and print collateral. Manage the marketing budget and measure the ROI of all marketing activities to optimize resource allocation. Public Relations: Build and maintain strong relationships with key Celebs, influencers, thought leaders and media partners. Develop and execute strategic PR plans that drive topicality and visibility. Develop market specific content balancing global codes with local relevance. Identify and leverage opportunities for meaningful partnerships with the local arts and crafts eco-system and foraging Digital Marketing: Lead the development and execution of digital marketing strategies, including social media, email marketing, and SEO/SEM. Optimize the brand's website and e-commerce platform to drive traffic and conversions. Utilize data analytics to measure the effectiveness of digital campaigns and make data-driven decisions. Event Management: Plan and execute high-profile events, such as fashion shows, trunk shows, and VIP experiences. Manage event budgets and logistics to ensure seamless execution. Team Leadership: Lead and inspire a team of marketing and communications professionals. Recruit, develop, and retain top talent. Foster a collaborative and creative work environment. Budget Management Allocate budgets in a strategic and efficient manager that is aligned with local priorities and maximizes efficacy. Ensure timely reporting to regional and global stakeholders Profile Qualifications Minimum of 10 years of experience in a relevant role. Demonstrated success in managing 360-degree MARCOM mandates, either within a luxury brand or a global consumer-facing brand. Strong understanding of the luxury market and consumer behavior. Exceptional leadership and management skills. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Experience in managing budgets and resources. Proficiency in digital marketing tools and analytics. A passion for luxury and a keen eye for detail Advanced Power point skills Show more Show less

CLIENT ADVISOR AND SALES SUPPORT BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER, Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence, In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari India is looking for its future Client Advisor & Sales Support, Job responsibilities: Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity Support peers and colleagues in efficient running of the boutique Demonstrate excellent product knowledge and drive to achieve store targets: Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service, Listen and understand clientsneeds, providing customized advice and introducing them to the discovery of the Brand, Establish and develop relationship with existing clients and engage new customers to the brand, Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience, Contribute to the store and service KPIs achievement, Register clientsdata in the dedicated system for future contact, personalized CRM actions and client development purposes, Perform all CRM one to one activities, Apply all sales related procedures and guidelines, Ensure that all front area of the shop are clean and products are displayed as per VM guidelines, Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product etc ) and assuring that the customer satisfaction is constantly pursued and restored, Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics, Profile: The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment Marketing and Customer Relationship Management techniques experience is also ideal Proficiency in English written and verbal is essential, To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness Knowledge of Bulgari products, Selling skills and Store procedures is an advantage,

As the Marketing and Communications Senior Manager, you will play a crucial role in adapting Bulgari's global strategy to the Indian market. Your primary responsibility will be to lead a skilled team in creating and executing innovative marketing and communications campaigns that enhance the brand's reputation and boost sales. Your key responsibilities will include: Brand Strategy: - Developing and implementing a comprehensive marketing strategy that aligns with global objectives while addressing local market needs. - Establishing and upholding a consistent brand identity and positioning across various channels like digital, print, and experiential. - Identifying and leveraging emerging trends to ensure the brand stays current and inventive. Marketing Campaigns: - Conceptualizing, planning, and executing integrated marketing campaigns, including product launches, seasonal promotions, and brand awareness initiatives. - Collaborating with creative agencies and internal teams to produce engaging marketing materials for advertising, social media, and print. - Managing the marketing budget effectively and evaluating the ROI of all activities to enhance resource allocation. Public Relations: - Cultivating strong relationships with key celebrities, influencers, thought leaders, and media partners. - Devising and implementing strategic PR plans to enhance visibility and relevance. - Creating market-specific content that balances global standards with local appeal. - Identifying opportunities for partnerships within the local arts and crafts community. Digital Marketing: - Leading the development and implementation of digital marketing strategies encompassing social media, email marketing, and SEO/SEM. - Enhancing the brand's website and e-commerce platform to drive traffic and conversions. - Leveraging data analytics to assess the performance of digital campaigns and make informed decisions. Event Management: - Planning and executing high-profile events like fashion shows, trunk shows, and VIP experiences. - Managing event budgets and logistics to ensure flawless execution. Team Leadership: - Inspiring and guiding a team of marketing and communications professionals. - Recruiting, developing, and retaining top talent to foster a collaborative and creative work environment. Budget Management: - Allocating budgets strategically to align with local priorities and maximize effectiveness. - Ensuring timely reporting to regional and global stakeholders. Profile: To be successful in this role, you should possess: - A minimum of 10 years of relevant experience. - Proven track record in overseeing comprehensive MARCOM initiatives within the luxury or global consumer-facing sectors. - Deep understanding of the luxury market and consumer behavior. - Strong leadership, communication, analytical, and problem-solving skills. - Experience in managing budgets and resources effectively. - Proficiency in digital marketing tools and analytics. - A genuine passion for luxury and a meticulous attention to detail. - Proficiency in advanced Powerpoint skills.,