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1 - 3 years

11 - 12 Lacs

Chennai

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The role will be end to end HRBP for warehouse/PODs employees. Role will require high initiative and ownership to not only drive process and compliances, but also proactively identify ground issues and escalate to right teams for proactive actions. In addition to the HRBP role, the role will also handle key projects to enhance efficiency / effectiveness of processes for the warehouse employees. Job Responsibility Partnering with Key Business Stakeholders on HR Issues and recommending actions on all People related issues in the region. Utilizes process data and metrics to identify business process challenges, recommends & implements innovative solutions for improving operational efficiency and effectiveness that drive the People Experience Proactively identify and drive implementation of continuous improvement opportunities As a part of key projects : Evaluates existing processes, quantifying, and identifying opportunities to standardize, create SLAs. Driving Productivity in the vertical through various Performance Management/Talent Management Initiative Responsible for the end to end life cycle management and guiding unit HR for sourcing and hiring strategies, performance management, compensation etc. Attendance and Time Management: Implement and manage attendance and timekeeping systems to streamline processes. Be custodian to UPL and employee NPS metrics for these employees HR Policy Implementation: Ensure compliance with HR policies and procedures across the Instamart warehouses. Employee Engagement Activities: Drive employee engagement initiatives, including Rewards and Recognition (R&R) programs. Recommend process/policy improvements to HR/Business Leadership in order to enable the organization to create an engaged and productive workforce. Grievance Management: Handle employee grievances effectively, fostering a positive work environment. Be the first point of contact for any ethical / integrity / IR issues on ground and represent the Instamart team to resolve the ground concerns amicably in partnership with ER Team Administer On-roll employees performance management and learning & development in conjunction with the L & D team. This role includes, increasing workforce capability, improving organizational design and structure, providing change leadership, strategic staffing, talent management /succession planning and supporting day-to- day operations as well as on-going process improvement. Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Manage the regional HRBP team through active coaching, development and collaboration. Vendor Management for Blue Collar Workforce: Collaborate with vendors for effective employee grievance redressals. Key Success Metrics Employee NPS Employee UPL Preferred profiles 1 to 3 yrs HRBP exp with scale workforce in comparable e-com / retail sector who manages distributed workforce Experience in managing contractual workforce and people management MBA in HR would be desirable.

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8 - 10 years

7 - 12 Lacs

Pune

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Collaborate with Functional Team in OTC, PTP, RTR and Technical team of Financial System Team and help organization to solve complex Technical Architectural problems and build sophisticated business solutions in SAP S4 HANA environment. What you will do: Design the solution by gathering information from the client and prepare detailed requirement specifications (functional and non-functional), use cases, and business process recommendations. Design, Build, Test and Deploy solutions in SAP PO Monitor system interfaces, identify issues, and provide quicker remediation for integration issues. Troubleshoot and resolve critical issues of bank, billing, procurement systems on urgent basis. Work on B2B, B2P solutions involving SAP and Non-SAP system. Handle File to File, File to IDOC, Proxy and Bank interfaces in a secure manner. Design, build, maintain Integration Repository, Integration directory and maintain other configurations in PO. Design, Build and implement solutions in PO connecting SAP S4 AHANA system and allied systems like BW, BPC,SAC. What you will need to have: SAP PI/PO experience of 8-10 years Implementation experience of 2 projects. SAP PO Experience is a must with 1 implementation and/or support exposure. Experience in migrating PI Dual stack to PO 7.5 single stack. Experience in certificate-based authentication PGP encryption Experience in managing onshore and offshore projects. Experience in Proxy, SOAP, REST, HTTP, SFTP interfaces. Experience in end to end testing interfaces with Banks and other Financial integrations Experience in Ariba integration. Extensive experience on Monitoring and Troubleshooting capabilities of SAP PO such as Message Monitoring, Component Monitoring, Performance Monitoring, End-to-End Monitoring in Runtime Workbench Hands on experience in Graphical, XSLT and JAVA mapping technologies. What would be great to have: CPI Work Experience / Knowledge ABAP Knowledge Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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15 - 20 years

25 - 30 Lacs

Pune

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Take lead with new initiatives, to drive internal teams for new initiatives related to ServiceNow API development. Take ownership of technical deliverables and handle technical engineering escalations for the team. Act as a Subject Matter Expert (SME) to lead & participate in Service Now API development, migration, configuration, support, maintenance, and technical escalations internally & with vendor. Manage primary products used which require expert knowledge of ServiceNow API, with the proven record of accomplishment in creating scoped application and portal customizations within the application. Support Fulfillment teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution. Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard. Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities Customer focus. Promotes and prioritizes decisions or actions according to customer needs, encouraging others to do the same Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy. Requirements To be successful in this role, you should meet the following requirements: 15+ years of overall IT experience in Design and Implementation of Service Management and Automation Solutions. Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver. Strong interpersonal skills ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients End to End experience of API based application design and implementation. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. Must have HSBC IT Service Ownership (ITSO) and Third Party Engagement Management (TPEM) experience. Must have knowledge of Integration Hub and API integrations with ServiceNow. Strong Java, Spring boot development background. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.

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12 - 15 years

0 - 0 Lacs

Bengaluru

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Job Title: SAP Technical Architect (ABAP & SAP HANA) Location: Bangalore, Hyderabad, Pune, Noida, Chennai, Trivandrum (TVM), Kochi Experience: 9+ Years Employment Type: Full-Time Must-Have Qualifications: Minimum 9+ years of SAP technical experience , with strong proficiency in NetWeaver and ABAP. Expertise in Advanced ABAP , including: SAP UI5 / Fiori IDocs OOPS BADIs and Enhancement Framework Hands-on experience with SAP HANA (CDS Views, AMDP, OData). Experience delivering multiple end-to-end SAP implementations in a technical capacity. Strong integration skills using APIs, middleware, and Web Services (SOAP/REST). Knowledge of core SAP modules: MM, SD, FI/CO . Working experience in Agile/Scrum development environments. Strong interpersonal skills with the ability to engage both technical and non-technical stakeholders. Good-to-Have Skills: Exposure to SAP BRIM and SAP Hybris solutions. Functional knowledge of subscription billing and usage-based invoicing . Understanding of Order Management business processes . Ability to bridge the gap between IT and business teams for optimal solution delivery. Required Skills Sap Abap,Sap S4 Hana,Sap Implementation

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7 - 9 years

0 - 0 Lacs

Bengaluru

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Job Title: Lead II - SAP ABAP Location: Bangalore, Hyderabad, Pune, Noida, Chennai, Trivandrum (TVM), Kochi Experience: 7+ Years Employment Type: Full-Time Must-Have Qualifications: Minimum 7 + years of SAP technical experience , with strong proficiency in NetWeaver and ABAP. Expertise in Advanced ABAP , including: SAP UI5 / Fiori IDocs OOPS BADIs and Enhancement Framework Hands-on experience with SAP HANA (CDS Views, AMDP, OData). Experience delivering multiple end-to-end SAP implementations in a technical capacity. Strong integration skills using APIs, middleware, and Web Services (SOAP/REST). Knowledge of core SAP modules: MM, SD, FI/CO . Working experience in Agile/Scrum development environments. Strong interpersonal skills with the ability to engage both technical and non-technical stakeholders. Good-to-Have Skills: Exposure to SAP BRIM and SAP Hybris solutions. Functional knowledge of subscription billing and usage-based invoicing . Understanding of Order Management business processes . Ability to bridge the gap between IT and business teams for optimal solution delivery. Required Skills Sap Abap,Sap S4 Hana,Sap Implementation

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5 - 12 years

13 - 18 Lacs

Bengaluru

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Job Title: Functional Analyst Location : Bangalore / Chennai Work closely with the Product Owner and Business Analyst in understanding the business goals and objectives and the requirements of the proposed solution. Help the Business Analyst in preparing the as-is and to-be business process maps to allow identification of requirements for the developing the new Ordering application. Analyze and decompose complex requirements; Perform gap analysis and write Functional Specifications based on an in-depth understanding of both business processes and local IT system functionalities. Assist the Business Analyst in documenting information gathered from multiple sources, highlight conflicting functional/non-functional requirements, and documenting the clarifications to enable the preparation of a clear and concise functional specification document. Convert the requirement discussions into functional requirement documents that follow the standard templates, well structured, and use natural language, and easy to understand. Drives the requirement management lifecycle, including the creation, grooming, development, and testing activities, overseeing the delivery of the product as per the requirements; Performs training to the users about processes and the systems involved in supporting such processes; Provides cross-functional support to other departments as required; Cooperate in system testing. Performs other duties as assigned; Provide assistance with troubleshooting / triaging of production issues to help with quicker resolution. REQUIRED PROFILE: Type and duration of previous experience: At least 8 to 12 years in an IT environment (implementation if possible) preferably in an industrial or process-driven environment and ideally in the laboratory industry. At least 5-7 years as a Business analyst/ Functional analyst / Product owner/Technical Writer in an IT environment. Good business understanding to facilitate discussions from top managers to end-users. Specific skills required: Technical knowledge: Strong and proven background in Information Technology. Experience as a Technical Writer/Business Analyst/Functional Analyst Experience in writing Functional Specification Documents Experience in creating Business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. Capacity to conceptualize creative solutions, document and sell solutions to all levels of the organization, including senior management; Ability to solve practical problems, define cause and effect, map dependencies in the process Organized, detail-oriented, analytical, curious, with demonstrated troubleshooting and investigation skills; Ability to prioritize tasks, multitask with organization and manage time effectively. Strong customer focus and ability to manage (internal or external) client expectations; Contribute to process mapping in a range of functional dependencies, including operations, purchasing, inventory, distribution, equipment, data management, quality systems and facilities Ability to work independently with limited oversight, in a complex global environment;

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3 - 5 years

10 - 14 Lacs

Bengaluru

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Acts as trusted advisor on strategic accounts and faces to client middle and top management level Implementation of subscription order management / customer engagement processes for different industrial scenarios Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from SOM / Customer engagement Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirement Design and configure the system for various processes such as o Manage customer master o Product master, Bundling o AVC o Subscription Order management / Provider contract management/ CCM/ Different profiles for Order management o ODI configuration o Integration with other modules like CI/C Strong project experience in RICEF Objects CI , SOM , FICA, C4C Preference . Define and maintain consulting services definition & maintenance and service delivery to the customer Engage with Clevel stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective Provide expert consulting services for customers and projects on SAP SOM/ Customer enga Ability to work in a team environment, effectively interacting with others. Mandatory skill sets SAP BRIM Preferred skill sets SAP BRIM

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2 - 5 years

10 - 14 Lacs

Kolkata

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At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Knowledge of Data extraction, transformation, and loading. Good understanding of working with different date sources, data storage platforms. Good understanding of the structured database schemas example SQL database. Strong knowledge of data integration Azure Data Factory Strong knowledge of data storage system Azure data lake Good understanding of Microsoft Power Platform Good understanding of data reporting platforms. Knowledge of development, deployment, and maintenance of business intelligence interfaces. Good understanding of setting business requirements for BI tools. Good understanding of report curation and data modeling. Good understanding of data warehouse design. Good understanding of documenting contents in a data warehouse and metadata storage. Good understanding of creating technical documentation for BI to Mandatory skill sets Microsoft Power Platform, ETL, SQL, Azure data factory Preferred skill sets Azure data lake, , data warehousing

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5 - 10 years

10 - 11 Lacs

Bengaluru

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At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . SAP SD professionals design, implement and deploy SAP ERP solutions for sales, including salesorder management cycle and postsales activities, all business transactions in SAP Sales and Distribution relative to Pricing and billing and Customer Service component. Facilitate the implementation and support of SAP SD Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure and testing of SD Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high priority issues. Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide adhoc training and user support as required Work selfdirected and independently; may act as subject matter mentor to more junior members Mandatory skill sets Minimum of 5 years of experience in a full cycle implementation as well as in support projects. Minimum of 5 years designing and configuring SD modules. Ability to multitask and manage multiple deliverables and projects at the same time Experience in a Professional Services or Distribution company is an asset Understanding of accounting business processes Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Must be results oriented, and demonstrate a cando attitude adaptability, flexibility and resourcefulness Preferred skill sets Full cycle implementation Design, customize, configure and testing of SD

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Exploring Business Process Jobs in India

The business process outsourcing (BPO) industry in India has been growing rapidly over the past few decades, offering a wide range of job opportunities for job seekers. With the advancement of technology and globalization, the demand for skilled professionals in business process roles has increased significantly. In this article, we will explore the job market for business process jobs in India, including top hiring locations, average salary range, career path, related skills, and interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Pune
  4. Hyderabad
  5. Delhi

These cities are known for their thriving business process industries and offer a plethora of job opportunities for professionals in this field.

Average Salary Range

The average salary range for business process professionals in India varies based on experience and skill level. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career progression in the business process field may include roles such as: - Junior Analyst - Senior Analyst - Team Leader - Manager - Director

With the right skills and experience, professionals can climb the career ladder and take on more challenging and rewarding roles.

Related Skills

In addition to business process knowledge, professionals in this field are often expected to have skills such as: - Data analysis - Project management - Communication skills - Problem-solving abilities - Knowledge of industry best practices

Interview Questions

  • What is a business process? (basic)
  • How do you prioritize tasks in a fast-paced environment? (medium)
  • Can you explain a successful project you have managed in the past? (medium)
  • What tools or software do you use to streamline business processes? (medium)
  • How do you handle conflicts within a team? (medium)
  • What metrics do you use to measure the success of a business process? (medium)
  • Describe a time when you had to make a difficult decision in a business process. How did you handle it? (medium)
  • How do you ensure compliance with industry regulations in your business processes? (advanced)
  • Can you give an example of a process improvement initiative you led? (advanced)
  • How do you stay updated on the latest trends and technologies in business process management? (advanced)
  • What strategies do you use to optimize business processes for cost-efficiency? (advanced)
  • How do you handle resistance to change when implementing a new business process? (advanced)
  • Describe a time when you had to deal with a major setback in a business process. How did you overcome it? (advanced)
  • How do you ensure the security and confidentiality of sensitive data in business processes? (advanced)
  • Can you explain the concept of Six Sigma and its relevance in business process improvement? (advanced)

Closing Remark

As you explore job opportunities in the business process field in India, remember to showcase your skills and experience confidently during interviews. By preparing well and demonstrating your expertise, you can land a rewarding career in this dynamic and growing industry. Good luck!

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