1029 Business Process Jobs - Page 32

TempHtmlFile Responsibilities : Candidate should have 3-5 years of ABAP RICEFW experience on S/4. Must have Hands-on experience in code push down techniques CDS view, AMDP, LTMC/ATC, etc... Ensuring quick turnaround in identifying application issues and providing timely solutions. Give estimates for completion of build, system testing and documentation of the objects. Transform business function requirements into technical program specs to code, test and debug programs. Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity. Perform performance tuning to improve performance over multiple functions. Understanding of basic business process of any 2 modules : SD, MM, FI, PP, QM, etc. Should have excellent verbal and written communication skills Qualifications: Strong experience in SAP ABAP on HANA S4 HANA Implementation experience is a must Experience of any two of the following CDS view, AMDP, LTMC, ATC is required Strong object orientation experience Experience of RICEF objects Experience in Workflow is a plus Good to have WebDynpro / Fiori Experience Strong communication skills Interfaces using Call transaction and session methods of Batch Data Communication (BDC) RFC, BAPI, EDI, ALE, IDoc, API, IDocs, ABAP Proxies and Web services. Good to have middleware/CPI/PI/PO experience .

TempHtmlFile Responsibilities: Analyze business requirements and map them to SAP MM processes Configure and customize SAP MM module according to client specifications Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document Identify gaps, issues and work around solutions Responsible for Pre-sales, Sap project management activities Conduct workshops and presentations to validate business design Collaborate with other functional and technical consultants to ensure the integration and compatibility of the SAP MM solutions with other modules and systems Candidate should be willing to travel in India based on business requirements Qualifications: Ideal candidate should have minimum 4 years of experience in SAP MM with E2E implementation of S/4 Hana projects Good working experience in SAP MM skills like MTS MRP, Batch (Strategies/ Valuation), contents of BBP (As-is, pfd, decision, steps). Domain experience exposure and Consulting experience is must. Knowledge of GST and Tax Applicability Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Excellent communication, presentation, and problem-solving skills Ability to work independently and as part of a team .

TempHtmlFile Responsibilities: Analyze business requirements and map them to SAP MM processes Configure and customize SAP MM module according to client specifications Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document Identify gaps, issues and work around solutions Responsible for Pre-sales, Sap project management activities Conduct workshops and presentations to validate business design Collaborate with other functional and technical consultants to ensure the integration and compatibility of the SAP MM solutions with other modules and systems Candidate should be willing to travel in India based on business requirements Qualifications: Ideal candidate should have minimum 4 years of experience in SAP MM with E2E implementation of S/4 Hana projects Good working experience in SAP MM skills like MTS MRP, Batch (Strategies/ Valuation), contents of BBP (As-is, pfd, decision, steps). Domain experience exposure and Consulting experience is must. Knowledge of GST and Tax Applicability Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Excellent communication, presentation, and problem-solving skills Ability to work independently and as part of a team .

TempHtmlFile Position - SAP SD Consultant Description : KPMG India is seeking professionals specializing in SAP Sales and Distribution. We are looking for a skilled and experienced SAP SD Consultant with Hana experience to join our team. You will be responsible for implementing, configuring, and supporting SAP Sales and Distribution (SD) solutions on SAP S/4 HANA. Collaboration with internal and external stakeholders is key to success in this position Ideal candidate should have minimum 4 years of experience in SAP SD with implementation and migration to S/4 Hana projects Good working experince in SAP SD skills like Pricing / Credit Management / Rebates / Consignment / Batch Management/Deliveries and Billing Domain experience exposure Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Must be aware with New features of S4 Hana Excellent communication, presentation, and problem-solving skills Ability to work independently and as part of a team Responsibilities: Analyze business requirements and map them to SAP SD processes Configure and customize SAP SD module according to client specifications Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document Identify gaps, issues and work around solutions Responsible for Pre-sales, Sap project management activities Conduct workshops and presentations to validate business design Collaborate with other functional and technical consultants to ensure the integration and compatibility of the SAP SD solutions with other modules and systems Candidate should be willing to travel in India based on business requirements .

Job_Description":" Application Manager Job Description With 10+ years of experience in analysis, design, develop and support the IT solutions, you are responsible to Establish the support operations for the given set of IT Solutions. The technology stack includes enterprise packages and custom built applications in Java, Angular, Spring, Spring Boot, Spring Batch,... Closely work with the Functional Technical Teams during Design Implementation Phases (Architects, Business Analysts, Lead Developers) to ensure the choices being made are sustainable for future use in operations Take lead in building guiding the operations team (Developers, Business Analysts) to ensure the SLA/SLEare met with QEE delivery Manage good handshake and collaboration with the Business/Process Owners and ensure the continuity and maintenance of the solution Take lead in getting periodic reports on usage, performance, health of the IT solutions with use of necessary reporting dashboards. Effectively use the ITSM processes such as IT change, knowledge, incident, problem management and enterprise tooling. Establish good handshake governance with the third-party suppliers / Vendors to ensure the agreed commitments on supporting the solution. With clear understanding on market technology evolution, Create the Roadmap for the solutions so that they are kept reliable, stable always Manage good network with Application Managers community across the Organization and seamlessly work on dependencies to ensure the E2E continuity of solution Requirements Bachelors Degree in any Engineering or a related field. 10+ Years of experience in doing Analyse/Design/Develop/Maintain the Enterprise IT solutions Strong Technical understanding Hands-on experience as Developer and Lead Developer (Preferably in Java, Angular, Spring, SQL, DB2) 5+ years of experience in Leading Guiding the Developers/Business Analysts in the team to guarantee the SLA/SLE Expertise in designing, implementing, and maintaining scalable and high-performance applications with use of Enterprise tooling (Jira, Servicenow, ELK, Containers...). Familiarity with CI/CD pipelines and DevOps Practises is desired. Strong communication (Verbal and Non-Verbal), inter-personal skills and good in preparing reporting dashboards (Using tools like Servicenow, Power BI, Excel,..) Able to Define Elaborate the roadmap for a given IT Solution (Custom Built / Package) and ensure its inline with stakeholder needs market evolution Certification in any of the Application Management streams (Ex: ITIL 4) is preferred Having experience in managing applications both on-premise and cloud (Preferably Azure) Familiarity with Waterfall and Agile methodologies and tools (e.g., Jira, Azure DevOps) is mandatory. Working with SAFe principles in an added advantage. ","

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager - Business Analyst As a Manager - Business Analyst, your typical week might include the following Manage health wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of asis vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. Develop in-depth understanding of business processes, articulate use-cases, user-stories requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Partner functional process owners to support capability vision, strategy roadmap. Understand business objectives, processes, and products to make educated recommendations. Document business process flow diagrams and review with functional stakeholders. a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users Ensure that acceptance criteria are defined met; lead testing in collaboration with functional users including jointly preparation review of test plan, test cases, user acceptance testing. You could be the right candidate if you Have 7-9 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales customer servicing. At least 3 years experience in health insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. Are a true team player. Have the interpersonal skills and proven ability to collaborate communicate effectively across disciplines such as Technology, Product, Operations, Marketing Analytics teams to deliver high-impact solutions. Can function as an indispensable member of the team are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement. Have hands-on knowledge of Confluence JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools. This could be the gig for you if you Have built best-in-class processes from scratch Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your and your team s output while thinking wing-to-wing across the organization. Are passionate about leveraging digital tools to transform customer experience. Location: Mumbai Title: Manager - Business Analyst Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

CEO required (prefer CA/CS/ICWA with sharp commercial acumen / open for professionals from other manufacturing industries) Exp:27 - 33 yrs / Open Sal:inr 1.4 - 1.5 Cr pa / nego Mail at careermark@motujji.com &JOBSatCAREERMARK@gmail.com Required Candidate profile Mail at careermark@motujji.com & JOBSatCAREERMARK@gmail.com Prefer Professionals with formal edu in Accounts, Finance, Engineering, etc Will be required to handle a business of Approx $ 300 Million PA

ERP Manager with expertise in ERP systems for universities/colleges (Preferably iCloud) Responsible for managing ERP operations, implementing, and maintaining the system as well as ensuring it aligns with business needs and support business processes

Key Responsibilities Subject matter leader in UAE payroll compliance, legislation, and local regulations, acting as key reference point for teams internally on standard payroll service, business process, Strada Pay technology, and compliance matters. This will include pro-actively scanning upcoming changes to legislation and tax laws in their country through the Compliance Alerts team, the Global Payroll Association, and other sources. Working closely with the Product development team to guide the development roadmap, including collaborating to keep country workbooks updated, country new requirements and changes. Review and analyze current payroll procedures in order to recommend changes leading to best-practice solutions and avoid manual workarounds to the extent possible Evolve Strada Pay s competitive market offering in terms of functionality, cost effectiveness and user experience. Responsible for driving continuous improvement to Strada Pay product in the country, methodology for delivering and templates/standards. Give subject matter expertise and advice to Strada Pay project teams working on deployments of the payroll service to each account and ensuring effective transition into operation. This may include supporting implementation teams with training / knowledge about Strada Payroll standards and functionality and working with implementation colleagues to align clients to Strada Payroll Standards. Support solutioning / acting as gatekeeper to Client customization requests. You will also act as the go-to person for areas of subject matter expertise, including pre-sales support/queries, able to showcase to Clients the Payroll capabilities, discuss do s and don ts, successes and pitfalls, lessons learned, best practices and standards are refined / updated. Actively contribute to Country Champion network across countries/regions. General requirement Expert knowledge of processes, policies and regulations within the area of UAE Payroll End to end UAE Payroll and Statutory knowledge is mandatory 5-8 years relevant experience of UAE Payroll, HR Outsourcing in a corporate environment. Graduate/Postgraduate from recognized University Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment. Attention to detail. Excellent written and verbal skills Self-motivated and a willingness to learn. Ability to lead and manage a team. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.

Role & Responsibilities Executives are typically project team members who will be involved in conducting process consulting/ internal audit/ risk consulting and execution of other solutions of GRCS Executives may lead a small team of analysts/trainees on engagements. Consistently deliver quality client services and take charge of the project area assigned to him/her. Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes. Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge. Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge. The job would require travel to client locations within India and abroad. THE INDIVIDUAL Have experience in process consulting/ internal audit/ risk consulting. Possess strong domain knowledge, understanding of business processes and possible risks in operations of various Sectors. Ability to perform and interpret process gap analysis. Understanding of control rationalization, optimization, effectiveness, and efficiency Strong analytical and problem-solving skills. Possess strong data analytics skills and knowledge of advanced data analytical tools will be an advantage. Strong written and verbal communication skills (presentation skills) Ability to work well in teams. Basic understanding of IT systems, Knowledge of MS office (MS Excel, PowerPoint, Word etc) Have the ability to work under pressure - stringent deadlines and tough client conditions which may demand extended working hours. Willingness to travel within India or abroad for continuous long periods of time. Demonstrate integrity, values, principles, and work ethic. Qualification Qualified CAs/ MBAs with 0 - 2 years OR Graduates with 2 - 4 years of relevant experience in risk consulting/ operations or compliance function role (Understanding of internal audit, business processes, sector understanding). Certifications like Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) would be an added advantage.

TempHtmlFile : KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms and are conversant with local laws, regulations, markets, and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused, and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Job Description: KPMG India is looking for 4-6 years of experience as SAP PP Consultant. Minimum 2 End to End implementations with at least one on to S/4 HANA. Understanding of MRP & MTO, and MTS scenarios both for Repetitive and Discreate manufacturing Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis. Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learn implement concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Education : Bachelor s degree or higher in Information Technology, Business, Engineering, or a related field BE/BTech/MBA/MCA Full-Time Education SAP Certification EOE KI : .

Key Responsibilities Subject matter leader in Saudi Arabia payroll compliance, legislation, and local regulations, acting as key reference point for teams internally on standard payroll service, business process, Strada Pay technology, and compliance matters. This will include pro-actively scanning upcoming changes to legislation and tax laws in their country through the Compliance Alerts team, the Global Payroll Association, and other sources. Working closely with the Product development team to guide the development roadmap, including collaborating to keep country workbooks updated, country new requirements and changes. Review and analyze current payroll procedures in order to recommend changes leading to best-practice solutions and avoid manual workarounds to the extent possible Evolve Strada Pay s competitive market offering in terms of functionality, cost effectiveness and user experience. Responsible for driving continuous improvement to Strada Pay product in the country, methodology for delivering and templates/standards. Give subject matter expertise and advice to Strada Pay project teams working on deployments of the payroll service to each account and ensuring effective transition into operation. This may include supporting implementation teams with training / knowledge about Strada Payroll standards and functionality and working with implementation colleagues to align clients to Strada Payroll Standards. Support solutioning / acting as gatekeeper to Client customization requests. You will also act as the go-to person for areas of subject matter expertise, including pre-sales support/queries, able to showcase to Clients the Payroll capabilities, discuss do s and don ts, successes and pitfalls, lessons learned, best practices and standards are refined / updated. Actively contribute to Country Champion network across countries/regions. General requirement Expert knowledge of processes, policies and regulations within the area of Saudi Arabia Payroll End to end Saudia Arabia Payroll and Statutory Knowledge is mandatory 5-8 years relevant experience of Saudia Arabia Payroll, HR Outsourcing in a corporate environment. Graduate/Postgraduate from recognized University Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment. Attention to detail. Excellent written and verbal skills Self-motivated and a willingness to learn. Ability to lead and manage a team. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.

To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Business process Documentation and SOP approval from Discom Coordinating with stakeholders to integrate the applications into the overall business processes. Lead design and ensure the platform meets all the SLAs measurement requirement. SAT / SLA Approval of each meter lot from Discom. Project SLAs should be met on daily / monthly basis. To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team. HES/MDM/Peripheral applications 1. Leading the planning and execution of integration of all system 2. System should work to the satisfaction of all the stakeholders. There should not be any delay in field operations (CI/MI etc) owing to application reasons. Additional reports, if required, for better monitoring should be developed in respective modules. Ensuring that adequate security patches are applied, and platform is timely upgraded KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers INTERNAL INTERACTIONS Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head team, Business Team (If required) FINANCIAL DIMENSIONS Safeguarding SLA Deductions for GMR Clear demarcation of the responsibly in case of any field failure OTHER DIMENSIONS Minimize client escalations and maintain positive environment EDUCATION QUALIFICATIONS B.Tech (Preferably Computer Science) / MCA Strong data interpretation Analytical ability Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders Ability to effectively manage numerous simultaneous External and Internal interactions RELEVANT EXPERIENCE 8+ years of total experience in the area of metering / Smart metering COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence

Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic we'll-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Merchant Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company s payment network and manages bank partnerships globally. The objective of the GMNS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BUs resilience through managing a clear methodology of inherent and residual risk. GMNS looking for an Analyst of Testing Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, GMNS Testing Reporting will: Assist in additional identification specific risks throughout business processes and systems (along with business process owners) Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events Proactively help identify certain areas of high-risk for intervention (eg, automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing Support thematic risk reporting (levels, trends, causes) Categorize controls and map against risks and processes (eg, cross-BU process-control mapping) Support risk management practices within the business Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring Maintain risk profiles and an updated risk register(s) Support sharing insights, better practices, themes, etc across the enterprise Required Qualifications: 1-2 Years experience in operational risk management (eg, within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualification s: Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (eg, MBA, MSc) or certifications are advantageous Experience in at least one of the following: o Supporting identification of operational risks throughout business processes and systems o Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met o Supporting independent control monitoring, including identification of control improvements o Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing o Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes ORMCM We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Summary Within the Operations Data domain team this role is responsible for the design and implementation of Data Management Business Process Design and Governance processes including and Data Operating Model in reporting to the LDC Core Data Lead and in close collaboration with the Enterprise Data Owner (EDO) s team and members of the Functional teams. This role will focus establishing and developing the Novartis data capability in collaboration with the functions as we'll lead the implementation within LDC scope. About the Role Major accountabilities: Role is accountable for overall global Material master business process design and improvement activities in alignment of the business goals and priorities in close collaboration with the respective Solution teams and business process owners. Accountable and responsible to ensure consistency and completeness of the end-to-end design with Material master business processes and underlying data data design Accountable and responsible to design and solution the Material master data management processes comparable to the best in class process, and identify areas of process opportunities improvements in line with Novartis guidelines and Business specific requirements Accountable in identifying the digital solutioning options in close collaboration with respective IT teams to ensure business user acceptance, enablement of business process automation capabilities and best practices for data management processes. Drive the overall plan for implementation and adoption of the Material master business process design in LDC releases in close collaboration with Core and Adopt teams Responsible for gathering and implementing data requirements coming from Business Function (Domain Pillars in LDC projects), GPO, EDO and team and other dependent projects / programs. Facilitate cultural change by improving data literacy across the business through training, education and increasing data consumption. Act as a point of reference and contact of all queries related to Material master process and data design. Drives the transition into new ways of working defined by Enterprise Operating model per LDC Scope. Key performance indicators: Delivery of key milestones and deliverables of the program on time, and in quality, with full buy-in and support of country and global teams. Minimum Requirements: Education: masters university degree or higher Work Experience: At least 5 years experience in regional or global role in material/product data related functional area such as Material master data management, Product master data management or Supply chain master data in cross-functional setting. Solid understanding on cross-functional master data management business process design and best practices in master data governance. Experience from SAP MDG, SAP S/4 HANA and materials management and related data concepts. Experience in SAP PLM / SAP EHS and/or Specification Management is an additional advantage. Proven track record for detailing data concepts for material master both from conceptual and operational governance perspective. Proven track record in driving discussions and facilitating cross-functional decision making in matrix organization. Experienced in collaborating with diverse project teams including functional solution teams, data governance teams and system configuration workstreams. Additional Project Management training, a certification/designation desirable Skills: Business acumen : very good understanding of Material master data models in connection with operational significance of key data elements and cross-functional elements of data governance. Curious and forward looking : looks for examples both inside and outside the company to identify fit-for-purpose design for the company. Data savvy : proven experience to analyse the As-Is and propose solutions that are fit for purpose. Technical and process knowledge : knowledge and understanding of driving data driven business process definition and governance. Collaboration and influencing skills : Outspoken and experienced to interact and drive solutioning in x-functional matrix organization. Excellent interpersonal communication skills to drive conversations in virtual and diverse audiences. Languages : English: fluency in business English is a must.

Act as product manager and dedicated to a technology product with focus end to end delivery: define design build deploy and sunset. By defining the technology product Vision, Purpose and Roadmap contribute to the development of the technology strategy to enable technology products/services roadmaps from concept to development to launch encompassing technology adoption, product engineering, service design, security and compliance and business process change. Together with business product owners work in a cross functional team based on defined way of working and Address customers needs co-create and execute technology products to respond to business challenge Drive e2e functional architecture and system integration of technology products across processes data and technologies. Demonstrate value and impact of technology products as we'll as support to deliver financial targets Guide business functions to enable and adopt the technology product. Collaborate with Enterprise Shared Services functions to ensure that technologies are leveraged at scale for the technology product. Key Responsibilities: Partners with business product owners to set technology roadmap, with a vision ensuring that technology products generate business value for the defined customer. Has end-to-end accountability for technology product delivery across business area Serves as a point of escalation, review and approval for technology key issues and decisions. Drive facilitates the approval of technology product investment plans. Work on continuous improvement with the cross functional delivery team. Exhibits product management mindset necessary to establish the solution with respective business product owner counterparts. Acts as trusted advisor driving decisions, priorities and relevant product information with both business product owner and colleagues across DDIT. Proactively sharing knowledge of technology risks with business product owners. Manage dependencies to support the coordination across product roadmaps. For the technology product, either support to unlock pain points / blockers or, in case it cannot be solved at team level, identify the right escalation path to get pain points / blockers remove. Develop an environment which fosters a collaborative, innovative and high-performing team where product management is leveraged to create value for the business. Advocates product management and shapes team way of working to ensure business value creation throughout the product life cycle. Support the product team to continually learn an advance maturity of the team, and advocate for product team. Ensure agile ways of working are applied for product development/delivery/lifecycle Essential Requirements Education Qualifications University Degree and/or relevant experience and professional qualifications Experience Collaborating across boundaries, track record delivering technology products. Ability to work in a cross-functional team within a matrix environment. IT Technical Strategy and Planning, Emerging Technology Monitoring, Influencing and persuading, Conceptual / Blue sky thinking, Building High Performing Teams, Vendor Management, Financial Management. Business area experience across disciplines in the pharmaceutical industry. Demonstrated Product Management; Experience working in a product team or digital/tech highly desirable. Experience working in a complex organization, building relationships, and driving engagement. Has a toolkit for product management that includes an understanding of Agile and Lean methodologies, and OKRs. Experience of delivery through these methods is highly desirable. Expertise in organization dynamics and culture ability to gain trust and confidence at all levels in the organization leadership and project management experience. Capability to lead without formal authority. Deep knowledge in Pharma industry. Previous experience and strong mindset in continuous improvement and change management Excellent interpersonal and communication skills. Needs to be able to work independently and reliably. Willingness to adapt, speak-up and challenge and take calculated risks

Analysts are typically project team members who will be involved in conducting process consulting/ internal audit/ risk consulting and execution of other solutions of GRCS Consistently deliver quality client services Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes Demonstrate basic accounting and process related knowledge. Demonstrate ability to assimilate to new knowledge Remain current on new developments in advisory services capabilities and industry knowledge The job would require travel to client locations within India and abroad THE INDIVIDUAL Have basic understanding of process consulting/ internal audit/ risk consulting Strong analytical and problem solving skills. Possess strong data analytics skills and knowledge of advanced data analytical tools will be an advantage Strong written and verbal communication skills Ability to work we'll in teams Basic understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc) Have the ability to work under pressure - stringent deadlines and tough client conditions which may demand extended working hours Be willing to travel within India or abroad for continuous long periods of time Demonstrate integrity, values, principles, and work ethic Qualification Graduates (BE/B.Tech, BCom, BMS, BBM or similar degree) with 1 - 2 years of related audit, business or sector experience Certifications like Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) would be an added advantage Compensation Compensation is competitive with industry standards Details of the compensation breakup will be shared with short-listed candidates only People BENEFITS Continuous learning program Driving a culture of recognition through ENCORE our quarterly rewards and recognition program Comprehensive medical insurance coverage for staff and family Expansive general and accidental coverage for staff Executive Health checkup (Manager above, and for staff above the age of 30) Les Concierge desk Internal Global mobility Various other people friendly initiatives Strong commitment to our Values such as CSR initiatives

Be the Technology Service Partner and represent Global Functions, while working closely with TechOps, Supply Chain, Quality and Finance Departments. Gather Requirements and perform Prioritizing Assessments to determine feasibility of a Project/Solution, while identifying gaps in existing functionalities and developing a comprehensive requirement specification that will figure out estimate of cost, time and resources to deploy the solutions. Major accountabilities: Drive forward thinking and innovation within business w.r. to tech driven business capabilities and processes, leading conversation with consulting mindset together with other TT functions . Accountable for Program, project product delivery to the business, Partner with Business to drive Business transformation Programs enabled by technology, co-own transformation outcomes. Measure and drive business value of transformation initiatives underpinned by Programs, Projects, Products. Improve the ease of engagement with TT for the business. Support the business to understand their choices to manage technology costs -Key business partner for business continuity. Serves as point of escalation, review and approval for key issues and decisions -Contribute to the definition of the operational objectives and medium-term planning according to the long-term plans established by the TT strategy Articulate the local market business strategy and customer experience Understands and contributes to the Product vision and roadmap with the Product Line Lead and Business Product Owner Identify and prioritize features to be delivered through the Product Backlog -Ensure that the Development Team understands items in the Product Backlog to the level needed Collaborate with the Scrum Master on a regular basis Key performance indicators: Successful delivery and operations of standardized TT solutions for the Novartis [complex business process/site/sub-function] that are we'll aligned to the business strategy and global TT Strategy. KPls which are relevant for customer satisfaction are clearly defined, constantly measured, and met. Meeting yearly budget target for TT projects and operations. Minimum Requirements: Work Experience: Leveraging digital technology / big data. Influencing without authority. Relationship Management. Working experience within the pharmaceutical industry. Interactions with senior management. Multi-national global experience. Track record delivering global solutions at scale. Collaborating across boundaries. Skills: Business Acumen. Business Requirements. Customer Requirements. Financial Modeling. Information Technology Consulting. Project Management. Stakeholder Management. Strategic Planning. Talent Development. Technical Analysis. Languages : English.

Summary -To provide expert advice to superiors for a sub-area within FSC and related key activities; to ensure compliance with external and internal accounting reporting requirements in a timely and accurate manner. About the Role About the role: Novartis being a public company and SEC registrant has established SOX internal control system in order to provide reasonable assurance to the Group s management and Board of Directors regarding the reliability of financial reporting and the preparation of its financial statements. The Senior Consultant ERP Assurance is a member of a global team of IT assurance experts who play a critical role in designing and assessing efficiency of IT Application Controls across the company s IT landscape. This team plays a pivotal role and is exposed to senior stakeholders at all levels, both internal and external. Key responsibilities: You will play an important role as an experienced ERP assurance professional You will be part of a global team of IT Application Controls experts Provide assurance in the areas of ERP systems (eg SAP, others) Identify process and IT controls improvement opportunities and drive implementation Test IT application controls - Reports, Interfaces, Fully Automated Controls etc, ensuring SOX compliance and reliability Participate in IT risk assessments Collaborating with IT Application Owners and Business Process Owners in helping to identify SOX relevant IT Applications and Infrastructures You will support identification and testing of IT application controls when implementing a new ERP system or upgrades You will advise on ITACs structure by understanding the end-to-end processes, IT environment and data context to resolve right mix of preventative and detective controls based on automation and data analytics You will collaborate with teams from all over the world Essential Requirement: University degree (university or college) in economics, business informatics or computer science with a demonstrated track in IT Audit or Internal Controls in any of Big 4 preferably A minimum of 4 years experience in auditing ERP systems (ideally SAP systems), IT environments and (automated) business process controls Experience in performing IT audit or review engagements (focus on ITACs), including a solid understanding of external audit approaches, concepts, methodology Good teammate with the ability to collaborate closely with both technical and business contacts An entrepreneurial and structured attitude as we'll as a result oriented and collaborative approach to work Exceptional communication, presentation, and business writing skills in English Desirable Requirements: Ability To Influence Key Stakeholders. Critical Thinking. Process Optimization.

Must have: Need strong SAP SD with IS retail with resource who can work independently and support our project. Job description Analyse the customers business processes and SAP solution design Adopt the Best Practices of IS Retail Preparing, contributing towards and running process design workshops, configuring/developing SAP solutions, demonstrating and gaining acceptance from the customer Performing configuration/development and assisting the customer in testing cycles Leading conversation with customers Working with the customer and project team to ensure the required content is gathered and documented in a useful, structured format during the Business Workshops Building trust and credibility by consistently delivering assigned tasks on time with high quality Preparation of Business Process Procedures, Fit-Gap Analysis, Test Scenarios, Configuration/ Development Documentation, End-User documentation and User manuals Preparation of all documentation such as Functional specifications, test scenario s, Configuration documents, etc Responsible for Data Migration Cutover activities Transfer SAP knowledge to customers and team and build relationships credibility. Provide Hypercare Support and ensure all tickets are logged and resolved within the agreed timelines Taking ownership of assigned tasks by initiating, think through and developing a plan that is executed and delivered according to the established timelines. Expertise in AMS Ways of working Hands on experience in critical / Very High priority Incidents Resolutions Problem Management and Continuous Improvement Should work in EST/PST Time zone.

Expertise in the respective business domain and SAP FICO in SAP ECC. Should have expertise in Banking payments, DMEE, batch job processing, GL, AP, AR and Asset Accounting. Should have good understanding on CO master, cost element accounting, cost center accounting, profit center accounting, COPA and product costing. Should have working experience in IDOCs, PI, PS, WBS, partner profiles, remittance advices and integrations. Should have experience in understanding and customizing for Z reports and Z programs. Should have adequate knowledge on the integration aspects and configuration dependencies with MM, PS, PI, PP SD. Should be able to prepare documents such as SDS, high level design document functional specifications based on the requirements. Should be able to prepare Test scenarios, test scripts and end user training materials for a business process. Should have experience in Incident Change Management tools like SAP Solution Manager, ServiceNow, Remedy. Should have worked on integration of 3rd party systems like Bottom line, work day, concur, Coupa, Juno and Veeva. Should have been involved in new developments as per business requirement which includes configuration changes and workbench changes (design changes) Should have work experience on month end closing, year end closing and reconciliation.

Summary Manage the Financial Controls Compliance About the Role Key responsibilities: Understand business process, perform risk assessment, walkthroughs, conducting tests of design and operating effectiveness of controls Assess and analyze activities related to Segregation of duties Provide training and support to control owners to strengthen internal control compliance Monitor and Report on Key Performance Indicators, analyze trends and provide insights on the overall controls and compliance to various local and global stakeholders Participate and perform high quality global Financial Controls and Compliance reviews for areas such as Account reconciliations and compliance with Novartis guidelines and SOX requirements Participate in projects such as controls harmonization across multiple business units and divisions, implementation of automated controls, controls data analytics Essential Requirement: CA or Equivalent 7+ years post qualification experience Internal/Statutory/ SOX 404 Audit Desirable Requirements: Prior working experience in a large Audit firm, preferably Big 4 Understanding Value Drivers Good Presentation and Communication Skills

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Principal - Business Solutions Designer As a Business Analyst, your typical week might include the following Build a deep understanding of our business strategy and planned experiences. Manage health wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of Asis vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. o Develop in-depth understanding of business processes, articulate use-cases, user-stories requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Collaborate with functional process owners to support capability vision, strategy roadmap. Understand business objectives, processes, and products to make educated recommendations. Document business process flow diagrams and review with functional stakeholders. Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap driving day-to-day prioritization of work on capabilities, while working closely with functional users Ensure that acceptance criteria are defined met; lead testing in collaboration with functional users including jointly preparation review of test plan, test cases, user acceptance testing. Manage the end-to-end project lifecycle of designated project/s or workstreams sponsored by Business team Work closely with Technology workstream and align user team deliverables and timelines Resolve showstoppers, facilitate decision making to ensure overall project timelines are met Drive and oversee the delivery of the project to ensure that the objectives are clearly defined and achieved within the agreed time, cost, and quality constraints. The Project Manager has a key role in project governance and collaborating with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realized Oversee effective deployment of resources, including but not limited to Business analysts and users, the delegation of roles and responsibilities, developing capability and reaching fast decisions Work collaboratively with the Sponsor to jointly manage senior stakeholders. Ensure stakeholder interests are identified and addressed. Manage stakeholder communications and ensure buy-in. Form collaborative relationships with key stakeholders both internally and externally. Build consensus across a large and often diverse group of stakeholders Manage risks and issues and escalate to Sponsor where appropriate. Ensure strategic and operational risks and issues are identified, prioritized, assessed and mitigation actions developed, implemented and monitored throughout the life of the project. Ensure senior stakeholders are briefed, updated and, where appropriate, enrolled in the management and control of key risks. Identify and engage specialists as appropriate Engage with assurance reviews and acts on recommendations. Organize assurance processes such as gateway reviews, as required by the Sponsor You could be the right candidate if you Have 12-15 years of business analysis experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales customer servicing. At least 5 years experience in health insurance is required. Have end-to-end knowledge of health insurance business, distribution, products and operations processes and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. Are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. Are a true team player, have the interpersonal skills and proven ability to collaborate communicate effectively across disciplines such as Technology, Product, Operations, Marketing Analytics teams to deliver high impact solutions. Can empathize well with understand the motivations of users. o Have proven expertise in User Research, Processes for creating Personas, Customer Journey Maps User Flows o Understand existing mental models expectations of users based on contemporary experiences. o Have an exceptional eye for visual and interaction details. Can function as an indispensable member of the team o Are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement. Comfortable with Agile/iterative project management methodologies Have hands-on knowledge of Confluence JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools. This could be the gig for you if you Have built best-in-class processes from scratch; can manage multiple concurrent initiatives. Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Have high resilience - can manage yourself and your teams when faced with blockers or ambiguity. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your and your team s output while thinking wing-to-wing across the organization. Are passionate about leveraging digital tools to transform customer experience. Location: Mumbai Title: Principal, Business Solutions Designer Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are seeking an experienced and dynamic Workday Lead to oversee the successful implementation, optimization, and support of Workday HCM solutions for our business. This role requires a strategic partnership with HR and IT stakeholders to identify and recommend Workday solution business process improvements, aligned with business needs. The ideal candidate will have a deep understanding of Workday HCM solution and a proven track record of leading complex projects from initiation to completion, combining strong leadership skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Roles Responsibilities: Serve as the primary point of contact for P rocess owners and stakeholders for Workday HRIS , in driving adoption, providing guidance, expertise , and strategic recommendations on solution enablement . Lead the Workday Support Team, to manage day-to-day system support as well as implementation of Workday projects/ initiatives , as per the relevant governance and service delivery protocols . Collaborate with technical consultants, project managers, and business stakeholders to deliver integrated solutions that align with Business objectives . Monitoring and resolution of Workday incidents and support service s, with adherence to SLA s and respo nsibility for appropriate execution of relevant follow-up actions . Ensure appropriate docu mentation of Workday support maintenance activities and design changes , for future reference and audits. I nstil a Continuous Innovation mindset within the team , by mentoring them and ensuring their professional growth through Workday training and skills enablement . Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs. Partner with process owners and stakeholders in identifying , deploy ing and driving adoption of latest Workday capabilities through a defined service improvement framework . Qualifications: Experience in leading a successful HRIS team (preferably on Workday) with ability to inspire and motivate cross-functional teams to achieve desired outcomes . Excellent problem-solving abilities and analytical thinking , to proactively assess and resolve day-to-day issues , and independently drive initiatives to improve solution adoption and HRIS service delivery . In-depth knowledge of overall Workday solution with relevant Workday certification s / accreditation s , and hands-on experience in implementing and optimizing Workday HR s olution s from Design to Deploy . S trong collaboration and communication skills , to work effectively with a global team of HR , IT and Business stakeholders. Experience in effectively communicating complex technical concepts to both technical and non-technical audience. A commitment to continuous learning and staying informed on industry trends , HR Technology innovations and best practices. Experience in preparing relevant leadership collaterals and establishing documentation standards for project management, functional technical requirements and solution implementation . Ability to lead projects and drive them to completion. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.