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5.0 - 9.0 years
0 Lacs
karnataka
On-site
NTT DATA is looking for an Energy Business Domain Architect to join their team in Bangalore, Karnataka, India. As a Data & Analytics Business Domain Architect, your role will involve bridging the gap between data-driven insights and business strategy across various sectors including Insurance, Banking, Finance, Manufacturing, and Energy. You will be responsible for designing and implementing business and data architecture strategies that align with the company's business goals. Key Responsibilities: 1. Business & Data Strategy Design: - Insurance: Define a data strategy supporting key processes like claims management, underwriting, risk analysis, and customer lifecycle management. - Banking & Finance: Architect solutions that integrate data from different functions to enable informed decision-making while ensuring regulatory compliance. - Manufacturing: Design data solutions for optimizing business processes in production, supply chain, inventory management, and equipment maintenance. - Energy: Develop a unified data architecture supporting operational processes related to energy production, distribution, and consumption. 2. Aligning Business Needs with Data Architecture: - Work with stakeholders to understand goals, processes, and pain points and translate them into data architecture and analytics requirements. - Design data flows and structures to enable actionable insights and optimize decision-making through data-driven strategies. 3. Business-Centric Analytics Solutions: - Implement data analytics solutions for real-time insights, risk assessment, and predictive modeling in various sectors. - Leverage data for business intelligence, enhancing operational efficiency, inventory management, supply chain visibility, and predictive maintenance. 4. Data Integration with Business Applications: - Lead the design and implementation of seamless integration between ERP systems, CRM tools, and data platforms in your respective domain. - Ensure smooth integration of financial data systems, fraud detection, regulatory compliance reporting, and portfolio management tools with the underlying data architecture. NTT DATA is a global innovator of business and technology services, serving Fortune Global 100 clients. With a commitment to innovation and long-term success, NTT DATA offers diverse expertise in more than 50 countries. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development and management. Join NTT DATA and be part of a leading provider of digital and AI infrastructure dedicated to helping organizations move confidently into the digital future. Visit us at us.nttdata.com.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
NTT DATA is looking for an Insurance Business Domain Architect to join their team in Bangalore, Karnataka, India. As a Data & Analytics Business Domain Architect, you will play a crucial role in bridging the gap between data-driven insights and business strategy across various sectors such as Insurance, Banking, Finance, Manufacturing, and Energy. Your responsibilities will include designing and implementing business and data architecture strategies to ensure that data aligns with the company's business goals and industry-specific regulations. Key Responsibilities: 1. Business & Data Strategy Design: - Insurance: Define a data strategy supporting key processes like claims management and underwriting. - Banking & Finance: Architect solutions integrating data from various functions for informed decision-making. - Manufacturing: Design data solutions for optimizing production processes and inventory management. - Energy: Develop a unified data architecture supporting energy production and consumption. 2. Aligning Business Needs with Data Architecture: - Understand business stakeholders" goals and translate them into data architecture requirements. - Design data flows supporting processes such as customer segmentation and production planning. 3. Business-Centric Analytics Solutions: - Implement data analytics solutions for policyholder insights, risk assessment, and predictive modeling. - Leverage data for business intelligence, operational efficiency, and predictive maintenance. 4. Data Integration with Business Applications: - Lead seamless integration between ERP systems, CRM tools, and data platforms in your domain. - Ensure smooth integration of financial data systems, fraud detection, and compliance reporting. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. With experts in over 50 countries, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to moving organizations confidently into the digital future. Visit us at us.nttdata.com.,
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
chennai
Work from Office
Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. About the Team Come join the Expenses Product Management team at Workday! Its fun to work in a company where people truly believe in what theyre doing. At Workday, were committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and were serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. Workdays Expense Management streamlines and automates the expense management process for organizations. It offers a suite of capabilities for capturing, submitting and approving expense reports. It integrates seamlessly with our HCM and Financial Management suites which enhances end user experience, prioritizes policy compliance and controls, and provides for a comprehensive view of employee expense spend and real-time insights into actual vs budget spend. About the Role Our Product Management team is seeking a Product Manager, with proven understanding of expense management. This is a mission critical role aligned with a key strategic growth initiative and were looking for a seasoned Product Manager with both a passion and proven success in building expense management products that are capable of delivering on complex requirements that differ across industry and geography. You will work closely with Functional and Technical architects to expand our capabilities and collaborate cross-functionally across the company, our customers, and our partners to bring that vision to fruition. When you join Workday as a Product Manager, you will gain in-depth knowledge of our applications, product development methodology, and processes through formal and informal training to become the owner of the functional application design for your domain. Apply your combined functional and systems knowledge to analyze customer business processes, understand requirements and deliver software products that excite users. Collaborate internally with the functional & technical architects, engineering and QA teams to transform customer pain points into functional designs and storyboarding. Build next-generation business applications in a continuous delivery cycle, acting as the voice of the customer and the product management team to ensure product and feature delivery within an Agile environment. Develop presentations, mock-ups, flowcharts, and product demonstrations to facilitate effective communication with stakeholders. you will be the product manager ensuring that the product you intend to build, gets delivered. About You Basic Qualifications 3+ years of experience as a product manager, with hands on experience with ERP software in large enterprise environments.enterprise financials systems manager, finance professional, or functional consultant Minimum 3 years experience with expense management processes, either as a subject matter expert, functional consultant or finance professional 4+ years experience collaborating closely with developers or technical teams to ensure the customers requirements translate into the right end-product Additional experience in payroll and/or travel management systems an advantage Other Qualifications BS / BA / MS / MA degree or equivalent work experience Functional knowledge of expense management processes and associated finance and tax implications Experience working with software developers in an Agile environment Ability to build wireframes, mock-ups, or other visualizations to help bring a concept to life and explain the opportunity and solution to your audience Skilled at working effectively with cross functional teams, across multiple time zones & countries Experience articulating product requirements, break down features, define release increments and prioritize backlogs Passion and ideas for how to build better financial enterprise business applications Demonstrated ability to be the voice of the customer for multiple teams and projects An initiative taker, early adopter, technology enthusiast Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
vijayawada, andhra pradesh
On-site
The Desktop Support Engineer position based in Vijayawada is a full-time, permanent role requiring a minimum of 1 year of experience. As a Desktop Support Engineer, you will be responsible for designing, organizing, modifying, and supporting the organization's computer systems. Your primary duties will include troubleshooting desktop hardware and software issues, configuring Outlook, and handling any problems related to Local Area Networks (LAN), Wide Area Networks, and Network segments. Additionally, you will be tasked with maintaining operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs. It will be your responsibility to optimize and lead process improvement initiatives within the organization. You will also be required to manage internal infrastructure requirements, including laptops, desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, and support internet, intranet, LANs, WANs, and network segments. Collaboration with the help desk and other teams to assist in troubleshooting, identifying root causes, and providing technical support when needed is a crucial aspect of the role. Performing routine audits of systems, including backups, and ensuring network integrity, server deployment, and security will be part of your regular tasks. Monitoring and maintaining network servers such as file servers, VPN gateways, and intrusion detection systems will also fall under your purview to ensure high-level security and efficiency resulting in 100% output. This full-time position offers benefits such as health insurance and Provident Fund. The role may require working in day shift, evening shift, night shift, or rotational shift as per the business requirements. The work location is in person, necessitating your physical presence at the designated work location in Vijayawada.,
Posted 1 week ago
9.0 - 14.0 years
20 - 25 Lacs
gurugram
Work from Office
With 9+ years of experience, you will bring a blend of procurement domain expertise, contract understanding, and technical acumen to design solution strategies that win customer engagements Partnering closely with sales and product teams, you will shape how customers envision and adopt our solutions influencing buying decisions, delivering impactful demos, and ensuring our technology resonates with business outcomes How You ll Make an Impact Lead Solution Discovery Engage with Solution Consulting and Prospects to deeply understand procurement workflows, contract lifecycle challenges, and compliance needs, and map them to solution capabilities Design Tailored Solution Architectures Create compelling solution designs and value-based proposals that showcase how our platform addresses customer-specific requirements Deliver Impactful Demos & Workshops Conduct product demonstrations, proof-of-concepts, and workshops that articulate value and differentiation to business and IT stakeholders Support the Sales Cycle Partner with sales teams in RFP/RFI responses, presentations, and technical discussions that drive deal success Act as a Trusted Advisor Build strong relationships with customer decision-makers, positioning yourself as the go-to expert in procurement and contract management transformation Bridge Business & Technology Translate complex procurement and contract requirements into scalable technical strategies that align with enterprise IT environments Influence Product Evolution Provide feedback from customer engagements to product and engineering teams to shape roadmap and solution enhancements Skills & Experience You Bring to the Table Experience: 9+ years of professional experience, with strong expertise in procurement and contract management systems Domain Knowledge: Proven understanding of business applications, specifically procurement workflows, contract lifecycle management, and compliance frameworks Presales Expertise: Experience in customer-facing consulting, solution demonstrations, and technical sales support Techno-Functional Skills: Ability to bridge technical architecture with functional business needs Stakeholder Engagement: Strong communication, presentation, and relationship-building skills with both business and IT stakeholders Advantage: Prior experience supporting enterprise SaaS or procurement technology sales cycles Ability to work in fast-paced, dynamic environments with cross-functional teams Commitment to Diversity and InclusionWe are an equal opportunity employer committed to diversity and inclusion We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic We provide reasonable accommodations for disabled employees and applicants as required by law These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs Excited about this opportunity? We d love to hear from you! To apply, simply visit our Career at Sirion page and follow the easy steps to submit your application
Posted 1 week ago
5.0 - 7.0 years
7 - 9 Lacs
bengaluru
Work from Office
This role will be responsible for implementing and maintaining Fenergos Client Lifecycle Management (CLM) solution, focusing on automating customer onboarding processes, ensuring compliance with regulatory requirements, and building/delivering extensions using Fenergos out-of-the-box (OOTB) APIs. You will work with cross-functional teams to understand business needs, translate them into Fenergo configurations, and ensure the system effectively supports KYC, AML, and other compliance obligations. Key Responsibilities: Fenergo Implementation and Configuration: Configure and maintain Fenergos CLM solution to meet business requirements and regulatory standards. Design and implement automated workflows for customer onboarding, KYC, and other client lifecycle processes. Collaborate with business stakeholders to understand requirements and translate them into Fenergo configurations. Develop and maintain Fenergo documentation, including configuration guides and process flow diagrams. Compliance and Regulatory Support: Ensure Fenergo configurations align with KYC, AML, and other regulatory requirements. Stay up-to-date with regulatory changes and adapt Fenergo configurations accordingly. Support internal compliance audits and investigations. Extension Development and API Integration: Develop and deliver extensions to enhance Fenergos functionality using OOTB APIs. Integrate Fenergo with other systems, including CRM and other business applications. Document and maintain API integrations. Automation and Efficiency: Identify opportunities to automate manual processes within Fenergo and related systems. Implement and monitor automated workflows to improve efficiency and reduce errors. Continuously evaluate and improve Fenergos performance and efficiency. Troubleshooting and Support: Troubleshoot issues with Fenergo and related systems. Provide technical support to end-users. Escalate issues to Fenergo support as needed. Qualifications: Bachelors degree in Computer Science, Information Systems, or a related field. Proven experience with Fenergo CLM implementation and configuration. Strong understanding of KYC, AML, and other regulatory requirements. Experience with API development and integration. Experience with automation and workflow design. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. CME Group : Where Futures are Made CME Group is the world s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we re looking for more. At CME Group, we embrace our employees diverse experiences, cultures and skills, and work to ensure that everyone s perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here .
Posted 1 week ago
2.0 - 7.0 years
8 - 12 Lacs
hyderabad, ahmedabad
Work from Office
Job Description Roles & Responsibilities : Job Description: We are looking for a skilled developer with hands-on experience in Power Platform and .NET technologies to design, develop, and maintain business applications. The ideal candidate should have strong problem-solving skills, the ability to work in an agile environment, and a passion for delivering scalable, high-quality solutions. Key Responsibilities: Develop and customize applications using PowerApps and Power Automate . Build and maintain .NET Core / .NET 6+ applications and ASP.NET Web APIs . Design and optimize database solutions using SQL Server and Entity Framework Core . Integrate solutions with Azure services including Azure AD, App Services, and Functions. Implement CI/CD pipelines and manage deployments using Azure DevOps . Collaborate with cross-functional teams to gather requirements and deliver business-focused solutions. Required Skills & Qualifications: 2+ years of experience in application development. Proficiency in PowerApps and Power Automate . Strong knowledge of C#, .NET Core / .NET 6+, ASP.NET Web API . Experience with SQL Server and Entity Framework Core . Exposure to Azure AD, Azure App Services, Azure Functions . Understanding of Azure DevOps and CI/CD practices. Qualifications Educational qualification: Experience : Mandatory/requires Skills : Preferred Skills :
Posted 1 week ago
9.0 - 14.0 years
30 - 35 Lacs
kolkata, pune
Work from Office
Workday Solution architect1 Design and implement scalable, secure, and efficient enterprise-level solutions within the Workday environment. Optimize financial systems and lead strategic enhancements across Workday Financials and Adaptive Planning. Ensure seamless integration with other enterprise technologies while aligning solutions to business objectives. Collaborate with cross-functional teams including Business Product Owners, IT Product Managers, Technical Architects, Compliance, and development/support teams. Align product strategy and roadmap with organizational priorities by working closely with business and IT stakeholders. Monitor industry trends, Workday updates, and emerging technologies for potential application within the organization. Maintain deep expertise in Workday HCM and other Workday module also the related business applications. Gather and analyze business requirements in partnership with stakeholders. Design end-to-end solution architectures that prioritize scalability, performance, and security. Oversee and support Workday integrations with external systems to ensure data consistency and security. Provide expert-level support in Workday configuration, optimization, and customization. Define technical requirements and assist in creating epics, user stories, and acceptance criteria. Guide development teams, enforcing adherence to architectural standards and best practices. Explore and recommend use cases for innovative or emerging technologies relevant to Workday and enterprise architecture. Stay up to date on Workday product enhancements and industry best practices. Design Workday-based solutions adhering to coding standards, governance, and architectural best practices. Qualifications Bachelor s degree in Information Systems, Computer Science, or a related field. Minimum of 9 years of IT experience, with at least 4 years in a Workday architecture role. Proven expertise in Workday HCM and related modules In-depth knowledge of Workday s security framework and business process configuration. Solid understanding of enterprise architecture principles and design methodologies. Workday certifications are required
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
chennai, tamil nadu
On-site
The company is seeking a BI/Data Analyst to join the Internal Systems team and play a crucial role in developing and maintaining data warehouse, cubes, and dashboards for the executive team across all business functions. The ideal candidate will be detail-oriented, possess strong math aptitude, and have the ability to create information widgets summarizing performance metrics within various dimensions. Collaboration with all levels of the organization is essential, requiring an understanding of different business applications and their functions within a global setting. Responsibilities include extracting, interpreting, and analyzing data to identify key metrics, transforming raw data into actionable insights, integrating and refining data from multiple applications, and delivering visually impactful dashboards for data reporting. The BI/Data Analyst will communicate findings to stakeholders, provide recommendations for improving business performance, build complex SQL queries, and ensure data consistency through in-depth validation from various source systems. Key Goals and Performance Expectations: - Identify source data, develop warehouses, and generate dashboards and widgets in a BI tool. - Learn elastic cube technology and deliver widgets through UI/UX and other methods. - Be proficient in company products, services, and organizational information needs. - Communicate effectively with all functional areas and provide prompt support. - Demonstrate exceptional technical and behavioral competence. Requirements include a Bachelor's or Master's degree in Engineering or Computer Science, a minimum of 4 years of industry experience in data analytics, familiarity with Sisense BI Tool, and experience in ERP, CRM, and data analysis. The candidate should have the ability to work independently in a demanding environment, effectively prioritize tasks, and possess excellent verbal and written communication skills. This is a work from office position that requires the BI/Data Analyst to excel in data modeling, leverage data from various sources, and collaborate with stakeholders to drive business performance improvements.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a Help Desk Technician (IT), you will be responsible for providing expert technical support for computer systems, software, and hardware to users through phone, email, or in-person interactions. Your tasks will include troubleshooting and resolving issues related to Windows OS, Microsoft Office, Internet Explorer, and various business applications. Additionally, you will be involved in installing, modifying, and repairing computer hardware and software, configuring and debugging desktop programs, and ensuring seamless Local Area Network (LAN) operations. Installing computer peripherals for users and following up with customers to ensure issue resolution will also be part of your responsibilities. To excel in this role, you should be proficient in Windows Professional OS (XP-10), Microsoft Office (all versions), Internet Explorer, business applications, TCP/IP, and networking fundamentals. Excellent communication, problem-solving, and decision-making skills are crucial, along with a strong work ethic, attention to detail, and exceptional customer service skills. You should have the ability to work both independently and collaboratively in a team environment. In addition to technical skills, being detail-oriented with the capacity to handle sensitive and confidential information is essential. You should thrive under pressure, meet deadlines effectively, and possess a proactive attitude as a team player. The ideal candidate for this position should hold a qualification of 12th grade or any graduate degree and have 1-2 years of experience in technical help desk support. The location for this role is in Mumbai (Marol).,
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end usersmachine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOPs 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)
Posted 1 week ago
4.0 - 8.0 years
6 - 10 Lacs
gurugram
Work from Office
Not Applicable Specialism SAP & Summary As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose led and values driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary As an Manager youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to Responsibilities Minimum 2 end to end implementations Single handed configuration of the solution Lead /contributed to the workshops Understand the integration of RCM Mandatory skill sets RCM Preferred skill sets RCM Years of experience required 8 yrs+ Education qualification BE/B. Tech/MBA/MCA/M. Tech/CA/ICWA Education Degrees/Field of Study required Bachelor of Engineering, Chartered Accountant Diploma, Bachelor of Technology, Master of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills Revenue Cycle Management (RCM) Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more} Travel Requirements Available for Work Visa Sponsorship
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
hyderabad, telangana
On-site
The dedicated Mobile Developer will create and implement the source code necessary to develop mobile applications on various mobile platforms for the purpose of supporting the growing customer base in both Canada & US. As a Mobile applications Developer, you can utilize your passion for programming and development to create effective and cutting-edge Mobile apps that will contribute to the expansion of the customer base. You will be responsible for identifying opportunities to develop new mobile products and protocols, developing APIs to support the functionality of mobile devices, and working closely with colleagues in marketing and product development to enhance app design and functionality. Additionally, you will implement testing procedures to identify bugs, engage with users to understand customer needs, and adapt current web applications for mobile platforms. Your role will involve reviewing the current architecture of mobile solutions, proposing ways to optimize, enhance, and scale, as well as communicating across multiple teams to showcase new features and functionalities. You will research and evaluate emerging technology, industry, and market trends to assist in project development, design, architect, and implement technical solutions required to build a state-of-the-art mobile platform using the latest technologies. Qualifications for this position include an undergraduate degree in software engineering, computer science, information technology, information systems, computer engineering, or similar education or work experience. You should have at least 5+ years of experience developing web UI and mobile apps, along with 1 year+ experience in using React/Native. Strong troubleshooting and communication skills are essential, along with the ability to learn and comply with business rules, regulations, and requirements. You will be expected to continue hands-on development, be comfortable in a fast-paced, changing environment, and demonstrate the ability to identify opportunities for new mobile products and protocols. A minimum of 1-2 years of related work experience within the Financial Services Industry is preferred, as well as knowledge of high-volume transaction systems and the ability to manage key relationships with internal and external business partners. Please note that this job description does not encompass all the duties of the job, and you may be requested by supervisors or managers to perform additional tasks. The employer reserves the right to revise this job description at any time, and this document is not a contract for employment. Termination of employment can occur at any time, for any reason. This job description contains confidential and proprietary information intended for internal use only. Join us for an opportunity to be part of a successful financial services group, work in an innovative culture that promotes autonomy and flexibility, and be part of a dynamic team and working environment that offers ongoing support.,
Posted 1 week ago
2.0 - 7.0 years
12 - 16 Lacs
hyderabad
Work from Office
Manage IT asset inventory and track asset movements, ensuring accurate and timely updates. The Asset management lead will administer, manage and carry out all aspects of the CMDB process. Ensure compliance with ITIL standards and best practices, providing guidance and support to relevant stakeholders. Coordinate with procurement and finance teams for asset acquisition, ensuring cost-effectiveness and alignment with organizational goals. Monitor asset performance and provide recommendations for improvements, conducting regular assessments. Maintain accurate documentation and reporting of assets, ensuring transparency and accountability across the organization. Collaborate with IT teams to integrate asset management processes with other ITIL practices. Ensure proper disposal of obsolete or surplus assets in accordance with environmental and regulatory requirements. Analyze asset data to identify trends and opportunities for improvement. Regularly update and report on asset management metrics to senior management. Regulators expect Ratings Technology to manage all ICT assets supporting the ratings business. To support ITSM process, the Regulators expect comprehensive dependencies captured in asset mgt system Business functions supported by the assets Business application dependencies on technical services Business application dependencies on upstream business applications.
Posted 1 week ago
4.0 - 8.0 years
6 - 10 Lacs
noida
Work from Office
Not Applicable Specialism SAP & Summary As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary As a Manager , youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to Responsibilities Minimum 2 endtoend implementations Singlehanded configuration of the solution Lead /contributed to the workshops Understand the integration of with EC Mandatory skill sets EC Preferred skill sets EC Years of experience required 8 yrs+ Education qualification BE / B.Tech / MBA / MCA / M.Tech / CA / ICWA Education Degrees/Field of Study required Chartered Accountant Diploma, Bachelor of Engineering, Master of Business Administration, Master of Engineering, Bachelor of Technology Degrees/Field of Study preferred Required Skills SAP Employee Central Timeoff Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more} Travel Requirements Available for Work Visa Sponsorship
Posted 1 week ago
3.0 - 7.0 years
5 - 9 Lacs
gurugram
Work from Office
Not Applicable Specialism SAP Management Level Senior Associate & Summary As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Why PWC & Summary As an Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to Responsibilities Minimum 2 endtoend implementations Singlehanded configuration of the solution Lead /contributed to the workshops Understand the integration of with EC Mandatory skill sets PMGM Preferred skill sets PMGM Years of experience required 6 yrs+ Education qualification BE / B.Tech / MBA / MCA / M.Tech / CA / ICWA Education Degrees/Field of Study required Chartered Accountant Diploma, Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills PMO Design Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} No
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
hyderabad
Work from Office
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon s Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon s Go stores, and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go. We, CXQO s 3P CS team, are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution. We re looking to hire Customer Service Associate, who is passionate to solve customer issues, exhibits bias for action for problem solving and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams. The role is based out of HYD11 1.Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls. 2.Proficient in English and French, with excellent writing/reading and speaking abilities. 3.Maintain customer satisfaction by listening calmly and responding empathetically. 4.Work cross-functionally with internal teams to provide quick resolution. 5.Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6.Recommend and implement small-scale process simplification improvements. 7.Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. 8.Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 9.Ensure compliance with procedures and SLAs while achieving quality and performance metrics. 10.Work on the Core queues with willingness to switch between different functions as per business requirement. 11.Drive quality, productivity, and process improvement while keep pace with team s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. 12.Flexible to work in a 24*7 environment. 100% work from office role. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. . Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 1. Bachelor s Degree in any domain, preferably tech. 2. Minimum 1 -2 years experience in International Voice process 3. Proficiency in speaking/writing/reading French and English Customer Obsession, Strong interpersonal skills, Should be strong in verbal/written communication, Prompt/ Quick thinker, Be Empathetic ,Personable and attentive, Ability to prioritize and multitask
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
hyderabad
Work from Office
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon s Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon s Go stores, and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go. We, CXQO s 3P CS team, are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution. We re looking to hire Customer Service Associate, who is passionate to solve customer issues, exhibits bias for action for problem solving and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams. The role is based out of HYD11 1.Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls. 2.Proficient in English and French, with excellent writing/reading and speaking abilities. 3.Maintain customer satisfaction by listening calmly and responding empathetically. 4.Work cross-functionally with internal teams to provide quick resolution. 5.Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6.Recommend and implement small-scale process simplification improvements. 7.Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. 8.Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 9.Ensure compliance with procedures and SLAs while achieving quality and performance metrics. 10.Work on the Core queues with willingness to switch between different functions as per business requirement. 11.Drive quality, productivity, and process improvement while keep pace with team s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. 12.Flexible to work in a 24*7 environment. 100% work from office role. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. . Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 1. Bachelor s Degree in any domain, preferably tech. 2. Minimum 1 -2 years experience in International Voice process 3. Proficiency in speaking/writing/reading French and English Customer Obsession, Strong interpersonal skills, Should be strong in verbal/written communication, Prompt/ Quick thinker, Be Empathetic ,Personable and attentive, Ability to prioritize and multitask
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
hyderabad
Work from Office
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon s Just Walk Out technology started off with a vision of eliminating the need to wait in checkout queues to enhance customer experience and convenience in physical retail stores. It started off with Amazon s Go stores, and Amazon is now expanding to share this technology with non-Amazon owned 3P stores. Check the technology out at amazon.com/go. We, CXQO s 3P CS team, are diligently working every day to delight our customers by understanding customer issues and diving deep to provide quick resolution. We re looking to hire Customer Service Associate, who is passionate to solve customer issues, exhibits bias for action for problem solving and takes the extra mile to engage customers. The individual will be responsible for handling customer cases and driving it to quick resolution by working with cross-functional teams. The role is based out of HYD11 1.Resolve customer issues and answer customer questions via e-mail, SIMs and voice calls. 2.Proficient in English and French, with excellent writing/reading and speaking abilities. 3.Maintain customer satisfaction by listening calmly and responding empathetically. 4.Work cross-functionally with internal teams to provide quick resolution. 5.Identify recurring customer issues and escalate to management to find scalable root-cause fixes. 6.Recommend and implement small-scale process simplification improvements. 7.Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. 8.Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 9.Ensure compliance with procedures and SLAs while achieving quality and performance metrics. 10.Work on the Core queues with willingness to switch between different functions as per business requirement. 11.Drive quality, productivity, and process improvement while keep pace with team s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. 12.Flexible to work in a 24*7 environment. 100% work from office role. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. . Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 1. Bachelor s Degree in any domain, preferably tech. 2. Minimum 1 -2 years experience in International Voice process 3. Proficiency in speaking/writing/reading French and English Customer Obsession, Strong interpersonal skills, Should be strong in verbal/written communication, Prompt/ Quick thinker, Be Empathetic ,Personable and attentive, Ability to prioritize and multitask
Posted 1 week ago
3.0 - 7.0 years
5 - 9 Lacs
pune
Work from Office
Not Applicable Specialism SAP Management Level Senior Associate & Summary As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Implementation projects At least 2 endtoend Ariba implementation either in Upstream or Downstream Modules Preference Ariba Consultant for implementing Ariba solution Experience Ariba Upstream modules (sourcing, Contract) Experience in Ariba Sourcing, Contract modules would be added advantage Experience in Ariba Downstream modules (B&I, Guided Buying, CA, DSN, SCC) Experience in Cloud Integration Gateway set up and mappings Mandatory skill sets SAP Ariba Preferred skill sets SAP Ariba Years of experience required 35 years Education qualification Btech MBA MCA MTECH Education Degrees/Field of Study required Master of Business Administration, Bachelor of Technology Degrees/Field of Study preferred Required Skills SAP Ariba Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} No
Posted 1 week ago
3.0 - 7.0 years
5 - 9 Lacs
pune
Work from Office
Not Applicable Specialism SAP Management Level Senior Associate & Summary As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Implementation projects At least 2 endtoend Ariba implementation either in Upstream or Downstream Modules Preference Ariba Consultant for implementing Ariba solution Experience Ariba Upstream modules (sourcing, Contract) Experience in Ariba Sourcing, Contract modules would be added advantage Experience in Ariba Downstream modules (B&I, Guided Buying, CA, DSN, SCC) Experience in Cloud Integration Gateway set up and mappings Mandatory skill sets SAP Ariba Preferred skill sets SAP Ariba Years of experience required 35 years Education qualification Btech MBA MCA MTECH Education Degrees/Field of Study required Master of Business Administration, Bachelor of Technology Degrees/Field of Study preferred Required Skills SAP Ariba Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} Travel Requirements Available for Work Visa Sponsorship
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
kolkata
Work from Office
Sales Fresher Location: Kolkata, India Experience: Fresher (0 1 Year) Department: Sales About Us APPSeCONNECT is a next-gen Integration Platform that connects business applications, helping enterprises automate and scale effortlessly. We are growing fast and looking for energetic minds ready to dive into the exciting world of B2B SaaS sales. What You ll Do Learn and understand APPSeCONNECT s product, solutions, and value propositions. Research potential customers, market segments, and industry trends. Work with the sales team on lead generation, prospecting, and outreach activities. Assist in building and nurturing client relationships. Support in preparing sales pitches, presentations, and proposals. Coordinate with internal teams (Marketing, Customer Success, Product) to drive opportunities. Achieve defined learning milestones and gradually handle independent client conversations. What We re Looking For Recent graduate (any stream, preference for Business/Tech background). Excellent communication and presentation skills. High energy, curiosity, and willingness to learn. Good analytical and research skills. Comfortable with using digital tools, CRMs, and MS Office/Google Suite. Ambition to build a career in B2B SaaS sales. What You ll Get Make Friends & Fans - Work with zeal, get recognized, bond with like-minded people and witness your work impacting businesses positively across the globe! Work with the Best Minds - Your expertise matters! Get the opportunity to closely work with our founders. the leadership team, and gain knowledge from some of the best minds in the domain. Work and Play Together - Team Work-Vacations or Workcations on the house! Travel, stay, and slay with your team and get endless opportunities to bond, work, and explore together. Competitive compensation - Salary, Incentives, ESOPS Health is Wealth - Get company-wide medical insurance and health policies Interaction is the key - Have in-person gatherings, meetups, hackathons, and cultural events Keep Evolving - We organize learning and development programs to upskill employees State of the Art Infrastructure - We provide top-of-the-line equipment and the latest technology, both for in-office experience and our digital workplace. For, there should be no glitch amidst creativity! Office Timings - Hybrid & Flexible Location Kolkata
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
pune
Work from Office
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)
Posted 2 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)
Posted 2 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
gurugram
Work from Office
Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)
Posted 2 weeks ago
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