Business Analyst I - CPQ System & Operation

Job Summary

About the team & role:

• The CPQ & NPI Operations team is at the core of how we bring new products to market and optimise our quote-to-cash process. We don't just operationalise new SKUswe ensure seamless integration of next-generation quoting tools, drive automation, and enhance the overall sales experience. We work cross-functionally with Product, Engineering, Sales, Deal Desk, and Finance to streamline how products are quoted, sold, and provisioned. Our team ensures that CPQ remains a high-performing, scalable systembalancing automation, policy enforcement, and ease of use without overloading it with unnecessary complexity.
• We are seeking a passionate and highly driven individual to join our CPQ Systems & Operations team within Product Operations. In this role, you will be a key CPQ specialist in providing expertise and strategic insights to enhance our processes.

What will you do

• Manage and own the CPQ KTLO ticket queue and dashboards, ensuring tasks are properly assigned, tracked, and followed up on
• Support implementations related to GTM initiatives, sales productivity, and user experience and be accountable for Salesforce CPQ deliverables
• Regularly compile reports, provide status updates, and drive timely delivery of requests through effective coordination and communication
• Manage Salesforce CPQ systems enhancements and projects from start to finish requirements analysis, consensus building, testing, documentation, and launch/training
• Facilitate business process reviews for requirement gathering & documentation; Translate business requirements into IT requirements, leveraging best practices and CPQ tool knowledge to deliver best user experience
• Provide the highest standards of GTM systems support and enablement to field support, sales support, and deal operations teams when it comes to quoting
• Partner closely with the IT team and cross-functional partners on getting scalable solutions and changes implemented in a timely manner
• Create and maintain centralised CPQ documentation, ensuring timely updates to reflect any process or system changes
• Advocate for an optimised CPQ user experience by ensuring system enhancements align with business needs and feedback
• Analyse and optimise CPQ processes to drive efficiency and scalability

Experience you'll need:

• 2+ years in a Business Systems Analyst or Operations role, preferably in a SaaS environment
• 2-4 years in Salesforce CPQ hands-on experience preferred
• Strategic thinker: Evaluate things holistically and for the long term, make decisions using a strong blend of technical chops and understanding of business needs
• Self-Starter & Results-Driven: Demonstrates a high level of productivity with minimal day-to-day oversight
• Takes ownership, shows initiative, and proactively drives solutions to completion
• Effective Communicator & Collaborator: Strong follow-up skills, transparency, and the ability to synthesise information into a clear, digestible format for business operations teams
• High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment
• You are detail-oriented, leverage your resources, and get things done on time with quality results
• SFDC administration experience is a plus
• Familiarity with AI concepts, ideally as applied to the Sales function, is a plus

Location & Work Hours

• Location:

  Bengaluru, Karnataka (Hybrid)

• Work Hours:

  5:30 PM - 2:30 AM IST.

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Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery, including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik's offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.

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