- Serve as the primary client-facing point of contact for external and internal stakeholders, understanding their needs and independently formulating the solution around the ask.
- Independently own and drive the end-to-end implementation for the assigned account from requirements through go-live with minimal to no supervision.
- Perform live demos on system functionality and the recommended implementation/solution approach to customer partners and internal teams.
- Deliver presentations on topics including measurement, analysis, improvement, and KPIs.
- Understand customer workflow problems and provide recommended best practices; represent the problem to internal stakeholders to provide potential technical solution recommendations.
Requirements & functional analysis
- Leverage prior healthcare experience and creativity, applying strong problem-solving and critical-thinking skills to resolve a wide range of issues.
- Work under an Agile framework, writing user stories, mock-ups and acceptance criteria, and contributing to refining/grooming user stories and test scenarios.
- Collaborate with the Product teams to review customer requirements.
- Define configuration, integration, reporting, and automation requirements for clients.
- Create, analyze, and validate details on back-end/source system capabilities and perform gap analysis.
Technical & system analysis
- Write SQL/DB queries to perform data analysis, with a deep understanding of APIs, Microservices, and SSO integrations.
- Apply deeper understanding and prior implementation experience with healthcare integrations such as EDI, FHIR, HL7, and other cross-system integrations.
- Develop and maintain system flow diagrams depicting As is and future state considerations.
- Develop and maintain data flow diagrams for system data integrations.
Cross-functional team collaboration
- Participate in system design, development, testing, and deployment, collaborating daily with Developers, QA, Architecture, and UI/Design teams to drive a workable solution design, ensure tickets satisfy Definition of Done (DOD), and bring iteration commitments to resolution within the estimated timeframe.
- Assist QA in deriving test scenarios and reviewing test cases.
- Report on common sources of technical issues or questions and give recommendations.
Skills & Qualifications
- Bachelors degree, or advanced degrees and certifications in either software development or healthcare.
- Minimum of 3 years hands-on experience implementing software applications for customers in the US healthcare space.
- Hands-on working experience on clinical platforms in the US healthcare domain, such as Case Management, Utilization Management, and Medication Therapy Management.
- Highly self-organized and independent; able to take full ownership of and drive the entire implementation for an account with minimal to no supervision.
- Strong problem-solving ability, applying critical thinking to work through ambiguous or complex situations.
- Strong client-facing skills with the ability to build trust and confidently manage relationships with client stakeholders.
- Excellent communication and analytical skills.
- Ability to work individually and as part of a team in a fast-paced, Agile environment.
- Professional, positive, and collaborative demeanor in all client and internal interactions.
- Solid understanding of Web services (SOAP, REST, XML etc.) and SQL.
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