Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Support Engineer -Payments Tekskills

7.0 - 12.0 years

5 - 15 Lacs

Bengaluru

Hybrid

Responsibilities : The support engineer supports tech and product teams with investigations into issues around charges, refunds and payouts. The support engineer will: Independently prioritize and manage incoming work and support requests. Analyze issues to identify root causes and track progress in the ticketing system. Keep stakeholders informed and maintain awareness of ongoing issues. They communicate directly with stakeholders, often operational specialists in the Finance department, Software developers and Product managers. They have excellent analytical skills and enjoy the challenge of getting to the root of inconsistencies in financial information that require investigation into multiple systems, databases, and log files. The support engineer provides a first line of support and can triage issues reported by different stakeholders. They analyze complex financial processes that are executed by a range of systems in a microservices architecture. As a result of their investigation, they identify short- and long-term improvements to business logic, testing and operational procedures. Must have skills. Excellent SQL knowledge and deep understanding of data models. Experience analyzing log files. Experience with command line tools. Knowledge of at least one scripting language (Python, Perl, PHP, Bash, .). Experience with ticketing systems, preferably Jira. Proficient working with spreadsheets and other office tools. System troubleshooting to resolve errors Cross functional awareness about QA , Dev & Product to bridge the gap and facilitate smoother collaboration Ability to analyze data and produce the required data outcome Knowledge about system monitoring & alerting framework Experience with API or Event Drive event architecture. Nice to have Skills Knowledge in one programming knowledge e.g. Java Past experience using ELK, Grafana , Jaeger etc is a plus Experience in working application handling PCI & PII data Worked as Software Engineer or QA in past Knowledge about Jmeter and performance/load test Personality Excellent analytical skills. Good verbal and written communication in English. Able to independently prioritize work, investigate and reach out for support from various people in the business. Able to independently manage stakeholders relations. Flexible in the type of work they take on and adaptable to changing circumstances. A good listener with the ability to empathize with stakeholder concerns. Preferred experience 4+ Years in a technical role (Systems analyst, Operations analyst, Quality engineer, Business analyst). 2+ Years experience working in Payments, FinTech and or financial accounting. 1+ years’ experience working as a support engineer. Education background with one of the Engineering Degree MCA/MTech///B.tech/B.E. Key relationships Product managers. Payment operations specialists. Software developers. Finance specialists. Growth paths Software developer. Quality engineer.

Posted 2 months ago

Apply

Senior Business Analyst Apps For Bharat

4.0 - 7.0 years

4 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities: Data-Driven Insights : Analyze complex datasets to inform business strategies, optimize product performance, and support decision-making. User Behavior Analysis : Deeply understand customer behavior and translate insights into actionable recommendations that enhance product and marketing effort Cross-Functional Collaboration : Partner with product managers, marketing, and engineering teams to ensure alignment on goals and seamless execution of business strategies. Strategic Planning : Identify business opportunities, forecast challenges, and provide data-backed recommendations to senior management. KPI Management: Define, monitor, and optimize key performance metrics across customer acquisition retention, and overall product performance. Market Research: Conduct thorough market research to stay ahead of industry trends, understand competitor strategies, and anticipate customer needs. Process Improvement: Identify opportunities to streamline operations, enhancing efficiency customer satisfaction. What You will Bring : Experience: 4-7 years as a Business Analyst in a B2C/D2C product startup or a similarly dynamic environment. Analytical Excellence : Strong analytical skills with a proven ability to work with large datasets and generate meaningful insights. User-Centric Mindset : A deep understanding of user behavior, customer journeys, and the importance of customer-focused design. Technical Proficiency : Skilled in data analysis tools such as SQL, Excel, and Tableau, with experience Agile methodologies. Strong Communication : Ability to distil complex information into clear, actionable insights for diverse stakeholders. Proactive Attitude: Self-starter who takes initiative, thrives in fast-paced environments, and can work independently. Adaptability : Comfortable navigating and excelling in a rapidly evolving, high-growth environment.

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.