Generate leads and schedule appointments for the sales team. Maintain accurate records of calls and customer details in the CRM. Follow up with interested leads and nurture relationships. Handle objections professionally and maintain a positive tone. Achieve daily and weekly calling targets. Communicate clearly and confidently in [English/Hindi/regional language].
Company Description Burn Gym & Spa Private Limited is a premium fitness chain with centers in locations including Chandigarh, Panchkula, Mohali, Ludhiana, and Zirakpur. We offer comprehensive fitness services such as Cardio, Strength training, Aerobics, Power Yoga, Spinning, Zumba, Masala Bhangra, Steam, and day lockers. Burn Gym is rapidly expanding to cover North India and aims to grow nationwide. Role Description This is a full-time on-site role for a Centre Head / General Manager located in Chandigarh. The Centre Head / General Manager will be responsible for overseeing daily operations, managing staff, ensuring excellent customer service, implementing marketing strategies, and maintaining high standards of facility management. The candidate will be expected to devise and implement strategies to achieve financial targets, coordinate events and classes, handle client inquiries, and ensure all equipment and amenities are maintained properly. Qualifications Experience in management, team leadership, and staff development Strong customer service, communication, and interpersonal skills Knowledge of fitness industry trends, marketing, and business development Operations management, financial analysis, and budgeting skills Detail-oriented with the ability to multitask and problem-solve Bachelor's degree in Business Management Passion for fitness and healthy living is a plus Proficiency in MS Office and fitness center management software Minimum 10 years experience in sales. Must’ve handled an independent store or s branch as a centre head / profit centre.
Responsible for Bookkeeping in tally Organizing & Maintain financial records Preparing Balance sheet & Profit / Loss statement and other accounts reports Accurate record keeping & filing. Collection reconciliation, payments reconciliation & bank reconciliation. Vendor payments management Misc Accounts Activities.
Generating Sales by handling Walk ins / Telephonic/ Digital Marketing leads. Creating customer profile in software & doing follow ups. Handling customer service & grievances of existing clients. Building Relationship with the clients & generate business through references and membership renewals.
Conduct 1-on-1 and group training sessions Assess clients’ fitness levels and goals Create customized workout and nutrition programs Demonstrate proper exercise form and technique Track clients’ progress and adjust programs as needed Provide motivation and maintain a positive training environment Ensure safety and cleanliness of training areas Maintain client records and schedules Required Qualifications: Certification in Fitness Training/Personal Training (ACE, NASM, ISSA, or equivalent) Strong knowledge of exercise science, anatomy, and nutrition Experience in personal or group training (preferred) Excellent communication and interpersonal skills Ability to motivate and engage clients CPR/First Aid certification (optional but preferred)
Perform general cleaning: sweeping, mopping, vacuuming, dusting Clean bathrooms: toilets, sinks, showers, mirrors Clean and sanitize kitchen areas Restock household supplies (soap, detergents, paper products, etc.) Empty trash and recycling bins Report any maintenance or repair needs Follow health and safety guidelines