Vice President - Customer Care Lead Barclays

8.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Vice President - Customer Care Lead at Barclays, you will be responsible for running an operations unit across cities and sites, managing process performance in line with agreed SLA and targets. Your role will involve driving a culture of continuous improvement and maintaining effective working relationships with key stakeholders within BGSC and related customer business areas. **Key Responsibilities:** - Lead and develop a highly engaged team to achieve consistently excellent customer outcomes. - Create and maintain active performance management standards across the team. - Run the day-to-day business operations effectively, making evaluative judgments to support customers with their f...

Posted 1 week ago

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Vice President - Customer Care Lead Barclays

8.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Vice President - Customer Care Lead at Barclays, you will be responsible for overseeing operations across cities and sites, ensuring process performance meets SLA and targets. Your role will involve driving a culture of continuous improvement, fostering effective relationships with stakeholders, and leading large teams across multiple processes. A successful candidate should have a graduate degree, preferably an MBA/PGDBM, with relevant work experience in senior managerial positions. Experience in Customer Service and leading Financial Services BPOs/Large BPO setup is preferred. Prior experience in leading lending operations for retail or MSME is desirable, along with knowledge of trans...

Posted 3 months ago

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