2 Building Performance Jobs

As a Service Specialist at FPC Global, you will play a crucial role in assisting and coordinating the delivery of projects and services to FPC's clients. Your primary responsibility will be to ensure the successful fulfillment of the Scope of Work (SoW) outlined in the Agreement, Proposal, or Engagement Letter between FPC and its clients. Your duties will include providing first-level support and coordination for digital building systems, IoT solution deployment, and related smart building technologies. You will manage solution deployment tickets, incident tickets, provide updates to stakeholders, and facilitate seamless communication across teams to uphold operational standards and drive excellence across client buildings. In addition to your client-facing responsibilities, you are expected to actively contribute as a member of the Digital Buildings Services team. Your positive contributions will aid in the development of the team and the broader FPC business, working collaboratively with all FPC colleagues to successfully deliver projects and support FPC's business objectives. Key Responsibilities: - Deliver non-technical and some technical project coordinator services and projects for clients in alignment with the Proposal, Scope of Work (SoW), and Engagement Letter. Manage your workload effectively and communicate or escalate any issues to your line manager as needed. - Manage and resolve incident tickets within the centralized ticketing system, ensuring accurate documentation of issues, status, diagnostics, and resolution steps. - Track ticket progress and adhere to established response and resolution timelines. Conduct periodic reviews to identify trends, recurring issues, and areas for improvement. - Serve as the initial point of contact for internal stakeholders, providing timely updates on incident progress, issue status, and expected resolution timelines. Proactively communicate with relevant teams, vendors, and clients to ensure alignment on priorities and expectations. - Act as a liaison between the Technical team, on-site teams, and external vendors to ensure streamlined coordination on issues, system deployment, maintenance, and updates. Collaborate with cross-functional teams for response strategies and continuous improvement. - Participate in knowledge-sharing sessions, contribute to documentation, and enhance team protocols and procedures. Generate reports on ticket volume, response times, and system performance metrics for management review. - Support scheduled preventative maintenance activities, track completion, and ensure compliance with client standards. Qualifications & Requirements: - Experience: 3-7 years in a technical support, incident management, or digital operations role, preferably in IoT Solutions, Systems Integration, or related industries. - Education: Bachelor's degree or certification in IT, engineering, building technology, or a related field. - Certifications: Basic IT support or BMS-related certifications are advantageous. - Proficiency in ticketing systems, stakeholder management, coordination, communication, problem-solving, project reporting, attention to detail, and collaborative mindset. - Competency in using Google Suite and/or Microsoft Office software applications. At FPC, we offer a competitive salary and a comprehensive benefits package to reward your contributions and support your well-being. Join us to be part of a dynamic team that shapes the future, supports your growth, values balance and inclusion, and creates a lasting, positive impact on the world.,

As the Digital Buildings Engineering Manager at FPC Global, you will be responsible for leading a team of engineers and specialists to drive the development and deployment of innovative digital building solutions. Your role will focus on advancing building automation and IoT strategies, onboarding sites to cloud environments, and implementing cloud-based IoT solutions across facilities. You will play a key role in establishing best practices, ensuring system performance, and collaborating with stakeholders to align digital building initiatives with strategic goals. Your responsibilities will include building, mentoring, and leading a team of engineers, fostering a culture of innovation, collaboration, and continuous learning. You will manage a team of service specialists, provide coaching and support for skill development, conduct performance reviews, and set clear objectives aligned with overall service objectives and company standards. Additionally, you will oversee team schedules, workload distribution, and timesheet approvals to ensure efficient resource utilization and adherence to project timelines. You will lead the onboarding of sites to cloud environments and oversee the deployment of cloud-based IoT solutions, ensuring seamless integration and alignment with digital building objectives. Developing and implementing standards, best practices, and guidelines for digital building technologies will be essential to ensure consistency across projects and adherence to industry standards. You will also manage projects related to building management systems, IoT cloud integrations, energy management, and remote system monitoring. Identifying, evaluating, and integrating emerging IoT and cloud-based technologies to enhance building operational efficiency will be part of your role. You will establish the Center of Excellence as a knowledge hub for digital buildings, develop frameworks, playbooks, and training programs to support operational excellence and knowledge sharing across teams. Using data-driven insights, you will monitor and enhance the performance of building systems, implement strategies to improve energy efficiency, reduce costs, and optimize asset utilization. Collaboration with internal teams, clients, and vendors to align technology solutions with business needs, documentation maintenance, compliance with cybersecurity standards, and industry expertise will also be crucial aspects of your role. Representing FPC in a professional manner internally and externally, achieving high customer satisfaction, and contributing to continuous improvement opportunities will be expected. To qualify for this role, you should have a Bachelor's degree in Engineering, Information Technology, or a related field, along with 12-20 years of experience in digital building operations. At least 5 years in a leadership role focused on building automation, IoT, or digital buildings is required. You should possess strong technical knowledge of building management systems, IoT technology, cloud platforms, and data analytics, as well as leadership skills, analytical abilities, and client-focused communication skills. By joining FPC Global, you will be part of a thriving community that values innovation, celebrates ideas, and shapes careers. You will have the opportunity to work on groundbreaking projects, prioritize your professional development, celebrate diversity, and contribute to delivering high-performance buildings and innovative solutions that have a lasting, positive impact on the world. Join us in building tomorrow's digital planet and be part of something truly extraordinary.,