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5 - 10 years

7 - 12 Lacs

Mumbai, Hyderabad, Bengaluru

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Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex challenges and deliver more impact together. Role description: We are actively seeking an Associate Technical Director - Civil to join our Water Civils team. You will be based in our Bangalore/ Hyderabad/ Mumbai/ Noida offices. In this role, you'll play a pivotal role in establishing and consolidating relationships across Arcadis and our client base, managing the technical delivery and design outputs of some of the UK's most complex and stimulating projects in the Water sector. The world is witnessing the impact of climate change, rapid urbanization, loss of biodiversity and more frequent floods and wildfires. The role would sit within our Resilience Global Business Area, where we work to protect our natural environment and water resources, while powering our world for future generations. Role accountabilities: Our Water Design and Engineering team is involved in some of the UKs most complex and stimulating projects that are diverse and technically demanding. We have an excellent reputation in the delivery of such schemes and are working closely with some of the UKs most established and recognizable companies, undertaking a vast array of projects to enhance the UKs water infrastructure and environment. As an Associate Technical Director - Civil, you will be a key leader within our multidisciplinary delivery teams working on a variety of water and wastewater capital projects, having the opportunity to apply your expertise to projects for our clients regionally and across the UK. Reporting to the Technical Director, you will be responsible for technically leading and/or managing the delivery of project-related tasks to meet budget, timeframe and quality targets, meeting, or exceeding client expectations, promoting and marketing all facets of Arcadis' services during interfaces with clients and other sectors and disciplines, contributing towards the achievement of the divisional business plan and building networks within the industry. To be considered for a role we are seeking candidates with the following credentials: Lead a team (multidisciplinary/ multiple service lines) being responsible for the teams performance, people, culture, innovation and growth. Provide multi-disciplinary leadership for the key account/framework of Arcadis UK water business, establishing and consolidating relationships across Arcadis and our client base, taking ownership for the delivery and associated quality. Ensure effective project/program management and financial controls for key account/framework. Develop a strong working relationship with key stakeholders/ clients, establish effective channel of communications and actively influence the growth of your team. Actively mentor, coach and develop the wider technical team members. Ensure seamless delivery, implementation of Project Management responsibilities and Quality processes. Assist the UK with pursuits/ tenders. Ensure management and financial controls. Act as a technical expert for complex projects/ provide technical guidance to team. Drive implementation of the latest developments in relevant design and modelling software. Manage resourcing, plan workforce, and proactively identify future recruitment needs. Possess strong line management skills to lead, grow and upskill the team. Understand and lead the promotion of the HS&W culture of the business within your discipline. Provide guidance to the team members to meet the changing technical needs toward innovation and growth, adoption of future trends and technologies, driving standardization and automation. Demonstrate appropriate professional standards, recognizing obligations to society, the profession and the environment and exercise responsibilities in an ethical manner. Ensure effective task delegation within your team. Manage training plans considering immediate and long-term business needs. Guide regional team/ clients through the technical decision-making process and provide alternative solutions as required. Engaging in global activities and lead team members for the same. Working in collaboration with other design disciplines to ensure the integrity of the overall design. Roles at this level provide inspiring leadership to our people and support them to realize their potential Compliance of Arcadis business management system. Required Competencies: Sound work experience in Design & Engineering, Design & Build projects in the UK water sector for the following, but not limited to, Non-Linear assets (e.g., Treatment Plants, Combined sewer overflows & Pumping Stations) Experience in Linear Assets/ Utilities- clean and waste Nature Based Solutions and SUDS will be an added advantage. Producing and reviewing hydraulic calculations, specifications, drawings and reports Working Knowledge of HADES software will be added advantage Ability to review buildability of proposed solutions independently and challenge designs. Familiar with British and other international standards and practices. Demonstrate ability to lead complex projects. Health & Safety Management, awareness to CDM regulations. As an experienced professional you will be professionally qualified or, actively working towards it. Awareness and applications of Civil 3D, Revit, BIM and Information management. A strong, self-motivated and assertive person capable of working under pressure. Well-developed interpersonal skills and the ability to communicate effectively at all levels and across regions. Flexible to adopt new work /challenging work as per business requirement. Awareness of Sustainability best practices. Good communication skills. Qualifications & Experience: Around 15+ years of experience and having a BSc/BEng or MSc/MEng or equivalent in a relevant discipline. Chartered Engineer status and membership of a professional institution such as ICE, or CIWEM Significant experience and track record in technical delivery of process plant systems on complex engineering projects, preferably related to water and wastewater industry. Experience of working on design and construct projects using digital design platforms Feasibility to Construction design stage delivery experience Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. Its why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. Youll do meaningful work, and no matter what role, youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity. #Join Arcadis. #Create a Legacy. #Hybrid #LI-AA4 Location - Bengaluru,Hyderabad,Mumbai,Noida

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7 - 9 years

1 - 1 Lacs

Bengaluru

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Job description Responsibilities: Project Management: Lead engineering projects, ensuring they are completed on time, within scope, and budget. Develop project plans, allocate resources, and oversee the execution of engineering solutions. Monitor project performance and implement corrective actions as necessary. Technical Expertise: Provide advanced technical expertise to resolve complex engineering challenges. Develop, test, and improve engineering processes, designs, and systems. Ensure all engineering work complies with industry standards, regulations, and safety guidelines. Team Collaboration: Work closely with cross-functional teams, including design, production, and quality assurance, to ensure project success. Mentor and guide junior engineers, providing training and technical support. Facilitate clear communication between team members and stakeholders. Design and Development: Oversee the design and development of systems, components, or products. Conduct feasibility studies and risk assessments for proposed projects. Ensure all designs meet performance, quality, and sustainability standards. Quality Assurance: Develop and implement quality control measures to ensure product reliability and compliance. Identify and address any deviations or defects in processes or products. Documentation: Prepare and maintain detailed technical documentation, including drawings, specifications, and reports. Present findings, progress, and recommendations to management and stakeholders. Co-ordination & Billing for Composite Building Construction ProjectRole & responsibilities Preferred candidate profile

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4 - 5 years

3 - 3 Lacs

Imphal, Kohima, Aizawl

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B.E ( Civil ) / B. Tech ( Civil ) with Minimum 04+ years experience in the field of building works

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3 - 8 years

3 - 8 Lacs

Bengaluru, Andhra Pradesh

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DCE/B.E/B.TECH CIVIL with 3-10 years experience in High raised Residential, Commercial, Industrial Buildings & who can join immediately. Determine & review the necessary equipment, materials, and manpower needed and forecasts duration to completion for construction works and resource requirements. To obtain work permits and ensure work is executed as per work method statements. Comply with legal requirements and adhere to Company Safety Standards. Ensures all changes to specifications, work scope and drawings are documented. Responsible for implementation of the scope of work, project specifications and in accordance with the approved Project Schedule. Manage and oversee the day-to-day construction management of the project. Checking activities like formwork, reinforcement, pre-stressing, post-tensioning and get it checked and approved by client representative. Optimum utilisation of machineries, formwork material and manpower and monitor productivity. Monitor labour productivity and investigate reasons for less than satisfactory performance. Provide recommendations and institute measures for improvement by modification to operating procedures/work instructions Monitor and ensuring that material wastages are within norms. Obtain the appropriate permits and licenses from authorities for project sites. Keep all stakeholders aware of the progress on projects and prepare progress reports regularly. Job Location : Karnataka, Andra Pradesh Interested candidates may send their resume to ban.hrd@shapoorji.com

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2 - 7 years

3 - 6 Lacs

Pune

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1. Drawing reading 2. calculation of BOQ 3. site supervision 4. manpower handling 5. Industrial + Residential construction exp. Location - Chakan, Hadapsar, Talegaon Contact - Ashwini 7057469892

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7 - 12 years

0 - 0 Lacs

Hyderabad

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Role & responsibilities Discuss with the HOD on new projects to be undertaken. Accompany HOD on initial visits to the locations, understand the requirements and make note of the same. Prepare plan indicating the time, cost and other investments involved and forward to the HOD. Identify contractors and other civil workers with experience in construction of dairy plants Construction and Commission. Visit construction site regularly and give further instructions/correct deviations in the construction. Coordinate with maintenance executive for the erection of machinery and electrical work to be done in the plant. After completion of construction, submit a report of expenses incurred to the HOD Ensure Billing to contractors is made on time Preferred candidate profile Knowledge of the construction industry Perks and benefits As per the market standards.

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5 - 7 years

3 - 3 Lacs

Bilaspur

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Roles and Responsibilities Manage civil projects from planning to execution, ensuring timely completion within budget constraints. Oversee construction activities on-site, including building construction, road work, highway construction, and other infrastructure development projects. Coordinate with architects, engineers, contractors, and suppliers to ensure smooth project progress. Conduct site visits to monitor quality control and identify potential issues or problems. Prepare reports on project status, budgets, and schedules for stakeholders. Desired Candidate Profile 5-7 years of experience in civil engineering or related field (building construction). Diploma/B.Tech/B.E. degree in Civil Engineering from a recognized institution.

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12 - 16 years

5 - 8 Lacs

Kochi

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Role & responsibilities Arranging an engineer to inspect the sites soon after the inspection of (QA/QC) with reports to ensure the rectifications were done as per Creating awareness among the Engineers and workers, with regard to the importance of good Construction practice by introducing Check list and training programmes at site Designing concrete mixes and making trial mixes at sites according to site conditions in order to produce good quality concrete at low cost. Conducting Random material testing. Introducing new materials and methods after necessary studies. Contractor Validation: Arranging Meeting with Contractor. Visiting their completed and on-going projects Giving briefing to contractor about Skylines expectation from a contractor. Arranging Quality Circle Meeting with Branches. Responsible for assisting GM (civil) in deciding on the kind of construction material that is to be used in the Construction of projects. He has to recommend the usage of Quality materials, after conducting the necessary quality tests. Responsible for standardizing the construction techniques Planning site visits to all branches, such that each site inspected at least twice in month Educating the Site Engineers, about the standard grade of materials that is to be used in construction. Ensuring that the construction practices followed at site match up to the standardized procedures set. Organizing monthly site meetings with the contractors, material suppliers and structural engineers. Random checking and making reports for plants and machinery that is used at sites. Implement & maintain the quality system conforming to ISO 9001 Attending major site complaints and give the necessary technical advice to the concerned engineer. Validation of new contractors and educating them about the skyline standards of work. Assisting the Managements representative in implementing ISO related quality system.

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4 - 9 years

3 - 6 Lacs

Nagpur

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Need graduate civil engineer for Nagpur, Nagbhir, Amravati section

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10 - 15 years

6 - 12 Lacs

Lucknow

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Responsible for the execution of high-rise residential buildings (structural and finishes) of all construction activities as per approved drawing Specifications Coordination with MEP team SIPS 7523927151 (Call/Whatsapp) 9161665666 (Call/Whatsapp) Required Candidate profile BE Civil with minimum 10 to 15 years' experience in constructing high rise buildings in reputed civil contracting companies with good communication skills.

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8 - 13 years

6 - 7 Lacs

Bangalore Rural, Bengaluru

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Job Title: Quality Engineer Civil Construction (Roads & Highways) Location: Any part of Karnataka Experience Required: 8 to 20 Years Industry: Infrastructure / Construction / Civil Engineering Employment Type: Full Time Job Summary: We are seeking a highly experienced and detail-oriented Quality Engineer to oversee quality assurance and quality control (QA/QC) activities in road and highway construction projects across Karnataka. The ideal candidate will ensure that all construction work complies with applicable standards, specifications, and regulatory requirements. Key Responsibilities: Implement and monitor quality control procedures at project sites. Ensure all construction activities adhere to IRC, MORTH, BIS, and project-specific specifications. Conduct inspections and testing of construction materials, workmanship, and finished works. Prepare and maintain QA/QC documentation including inspection checklists, test reports, and NCRs. Liaise with clients, consultants, and third-party labs for quality audits and testing. Provide guidance and training to site teams on quality standards and best practices. Monitor and ensure proper calibration of equipment and tools used in testing. Review material test certificates, mix designs, and concrete/asphalt quality records. Report quality issues and assist in root cause analysis and corrective actions. Support the project manager in maintaining compliance with all quality-related documentation and requirements. Required Skills & Qualifications: Diploma / B.E. / B.Tech in Civil Engineering. 8–20 years of experience in QA/QC roles in road/highway/infrastructure projects. In-depth knowledge of construction quality standards and testing procedures. Experience with highway materials such as GSB, WMM, DBM, BC, and concrete. Familiarity with IRC/MORTH specifications and relevant codes. Strong documentation, analytical, and problem-solving skills. Proficient in MS Office and QA/QC documentation tools. Willingness to work at project locations anywhere in Karnataka. Preferred: Experience with NHAI/PMGSY/State Highway or similar government-funded projects. Certifications in QA/QC, ISO standards, or internal auditing will be an advantage. Remuneration: Attractive compensation based on experience and qualifications.

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10 - 16 years

5 - 8 Lacs

Bangalore Rural, Bengaluru

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Project Engineer Civil Construction (Roads & Highways) Location: Any part of Karnataka Experience Required: 8 to 20 Years Industry: Infrastructure / Construction / Civil Engineering Employment Type: Full Time Job Summary: We are hiring experienced Project Engineers with a background in road and highway construction to support the execution and coordination of infrastructure projects across Karnataka. The ideal candidate will play a key role in technical planning, resource management, and site supervision to ensure high-quality and timely project delivery. Key Responsibilities: Assist in planning, scheduling, and executing civil works for road/highway projects. Supervise daily site operations and ensure work is executed per approved designs and specifications. Coordinate with site engineers, contractors, consultants, and vendors. Prepare and maintain project documentation including progress reports, DPRs, and quality checklists. Conduct quantity take-offs, prepare BOQs, and support billing activities. Ensure adherence to IRC/MORTH specifications and company quality and safety standards. Identify site issues and coordinate for timely resolution with project managers and stakeholders. Support procurement planning and manage material and equipment delivery schedules. Participate in client and stakeholder meetings as required. Required Skills & Qualifications: Diploma / B.E. / B.Tech in Civil Engineering. 8 to 20 years of relevant experience in roads/highways/infrastructure projects. Strong understanding of civil engineering practices and highway construction methodologies. Proficient in reading technical drawings and specifications. Familiar with IRC, MORTH standards, and relevant project guidelines. Excellent coordination, communication, and documentation skills. Willingness to be deployed anywhere in Karnataka based on project requirements. Preferred: Prior experience in NHAI, PMGSY, State Highway, or other government road projects. Proficiency in project tracking software like MS Project or Primavera is a plus. Remuneration: Competitive salary based on experience and industry standards.

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- 1 years

2 - 3 Lacs

Kozhikode

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Responsibilities: * Manage site resources & labor * Ensure safety protocols followed * Oversee civil construction projects on-site * Collaborate with engineers & contractors * Plan & execute building designs House rent allowance

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7 - 12 years

5 - 12 Lacs

Chandigarh, Karnal, Delhi / NCR

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We are looking for Experienced (6-15 years) Civil Engineer/ Diploma for the position of PROJECT ENGINER for HIgh Rise Building Construction Works at Karnal(Haryana), Chandigarh site. He shall be responsible for the following works at Site: Preparation of BBS , Shuttering Plan and submitting to Clients for approval. Carrying out Layout as per the Drawings and Specifications. Study Site Technical Drawings (Both Physical and AutoCAD). Computer proficient specially in MS Excel, MS Word and AutoCAD. Carrying out the Reinforcement Work, Shuttering Work, RMC Casting Work, and QC Testing as per the planning. Preparation of MBs , Costing Analysis for the works executed at site. Preparation of Bills on Regular Basis, Submitting to Clients and Getting Approvals. Site Management / Support to the Senior Site Engineers/ Management for all round works at the site. Checking Of Raw Materials, Management of Labour, Petty Contractors, Suppliers, Etc. Various Other Day-To-Day Site Activities as per the guidance of the Management. Conduct Quality Control checks during concreting and ensure compliance with specifications. Proficiency in Quantity Estimation , costing, civil site engineering, and labour management.

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8 - 13 years

4 - 6 Lacs

Bangalore Rural, Bengaluru

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Job Title: Site Engineer Civil Construction (Roads & Highways) Location: Any part of Karnataka Experience Required: 8 to 20 Years Industry: Infrastructure / Construction / Civil Engineering Employment Type: Full Time Job Summary: We are seeking experienced and motivated Site Engineers with a strong background in roads and highway projects. The ideal candidate will be responsible for executing and supervising on-site construction activities, ensuring quality, safety, and timely delivery of civil infrastructure projects across various locations in Karnataka. Key Responsibilities: Oversee day-to-day site execution of road and highway construction projects. Ensure work is carried out as per drawings, specifications, and project timelines. Monitor project progress and prepare daily/weekly progress reports. Coordinate with contractors, subcontractors, and suppliers for smooth execution. Supervise and ensure quality control, safety, and environmental standards on-site. Review and verify contractor bills, quantity measurements, and material usage. Liaise with government authorities, consultants, and internal teams as needed. Manage workforce and site logistics effectively. Troubleshoot construction issues and provide technical guidance. Required Skills & Qualifications: Diploma/B.E./B.Tech in Civil Engineering. 8–20 years of experience in road/highway construction projects. In-depth knowledge of construction methodologies, materials, and quality control. Proficiency in reading technical drawings and using site measurement tools. Familiarity with IRC/MORTH specifications and standards. Strong leadership, communication, and problem-solving skills. Willingness to be stationed anywhere in Karnataka as per project requirements. Preferred: Experience in National Highway/State Highway/PMGSY/Smart City or similar government-funded projects. Knowledge of construction management software or ERP systems. Remuneration: Commensurate with experience and industry standards.

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3 - 7 years

6 - 10 Lacs

Pune

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UNNATTI CONSTRUCTION is looking for Site Engineer to join our dynamic team and embark on a rewarding career journey. A Site Engineer is responsible for overseeing and managing technical aspects of construction projects Key responsibilities include:1 Planning and organizing construction work2 Supervising and directing site personnel3 Ensuring project specifications are met4 Monitoring progress and ensuring project stays on schedule5 Coordinating with other engineers, contractors, and sub-contractors6 Conducting quality control checks and inspecting completed work7 Maintaining accurate records and documentation8 Resolving technical problems and providing solutions9 Communicating with clients and stakeholders to provide updates and address concerns10 Ensuring compliance with health and safety regulations Requirements for the role may include:1 Proven experience as a Site Engineer or similar role2 Knowledge of construction methods, materials, and regulations3 Ability to read and interpret blueprints and technical drawings4 Strong communication, organizational, and leadership skills5 Good problem-solving abilities and attention to detail6 Ability to work in a fast-paced environment and handle multiple projects simultaneously7 Willingness to work on construction sites, sometimes in challenging conditions

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5 - 10 years

3 - 7 Lacs

Bengaluru

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based technologies. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework for service management. Familiarity with ticketing systems for issue tracking. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

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3 - 5 years

3 - 4 Lacs

Ahmedabad

Hybrid

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Our construction firm is eager to hire candidates who are located in Ahmedabad for our new construction project where we have planned diaphragm wall, 2 basements with podium & 18 storey high rise building. Project is located nearby Vaishnodevi circle in Ahmedabad. Responsibilities: Manage project timelines & budgets Collaborate with architects & contractors Oversee building construction & real estate projects Ensure compliance with codes & permits

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3 - 6 years

5 - 8 Lacs

Bengaluru

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Developing detailed designs. Doing feasibility assessments and site inspections. Preparing and implementing project plans. Researching and providing estimates for projects. Reviewing government regulations and ordinances. Monitoring and optimizing safety procedures, production processes, and regulatory compliance. Making recommendations or presenting alternative solutions to problems. Confidently liaising with clients and other professional subcontractors. Project management duties (e.g. managing budgets, resources, and deadlines; acquiring and compiling quotes, etc.)

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- 5 years

3 - 8 Lacs

Varanasi, Lucknow, Delhi / NCR

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Construction Supervision: Oversee construction activities, ensuring compliance with plans, regulations, and safety standards.

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- 5 years

3 - 8 Lacs

Uttarkashi, Lucknow, Delhi / NCR

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Construction Supervision: Oversee construction activities, ensuring compliance with plans, regulations, and safety standards.

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3 - 8 years

4 - 5 Lacs

Chennai, Maldives, Cuddalore

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Post : Tiles Mason Genter : Male Age : 20-40 Salary : USD 350 Food money MVR 1800 Shared accommodation Interested visit our office directly with original passport Address Swagatham Resource Management India Private limited No: 14 , Fist Floor, Sarathy Nagar 1st main road, Velachery, Chennai - 600 042 Time : 9am [ Monday to Saturday ] Contact # Swetha # 7305457998 / Sowmiya # 7845228682( Call or whatsapp time 9am to 6pm Monday to Saturday)

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2 - 7 years

3 - 7 Lacs

Hyderabad

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Sales Executive to drive business growth Engaging architects, builders, and contractors through meetings, demos, and digital campaigns in the building materials sector or real estate. Good Communication Skills (Required) Required Candidate profile 2–3 yrs in building materials with B2B sales Two-wheeler must, and open to travel across A.P & Telangana. Good communication Skills (Required)

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2 - 7 years

4 - 7 Lacs

Bengaluru

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The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact centers functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. What's in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a tier 1 institute

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5 - 10 years

7 - 12 Lacs

Nagpur

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct thorough analysis of client issues and provide accurate and efficient resolutions. Communicate effectively with clients to understand their needs and provide appropriate solutions. Maintain a deep understanding of the product and its functionalities. Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with cloud-based contact center solutions. Strong understanding of contact center technologies and best practices. Experience in troubleshooting and resolving technical issues in contact center environments. Knowledge of telephony systems and protocols, such as SIP and VoIP. Familiarity with CRM systems and ticketing tools. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

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