1 Builder Attitude Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

Cleartrip logo
Senior Manager - CX Design Cleartrip

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a member of the Design team, you will be at the forefront of driving all Customer Experience (CX) initiatives and owning key metrics such as NPS, Automation, and CSAT. Your role will involve the following key responsibilities: - Process Design: You will be responsible for building scalable and repeatable playbooks, designing SOPs, SLAs, quality metrics, and agent training systems. - Expertise in CX tools: Your experience in managing CRM, IVR, Chat, and LMS tools will be crucial for the role. - Customer Experience frameworks: You should excel in designing and improving NPS/CSAT frameworks and running Voice of Customer (VOC) programs. - AI-First Thinking: Understanding how to leverage AI to...

Posted 4 days ago

AI Match Score
Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store

Featured Companies

View All Companies