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Senior Manager - CX Design Cleartrip

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a member of the Design team, you will be at the forefront of driving all Customer Experience (CX) initiatives and owning key metrics such as NPS, Automation, and CSAT. Your role will involve the following key responsibilities: - Process Design: You will be responsible for building scalable and repeatable playbooks, designing SOPs, SLAs, quality metrics, and agent training systems. - Expertise in CX tools: Your experience in managing CRM, IVR, Chat, and LMS tools will be crucial for the role. - Customer Experience frameworks: You should excel in designing and improving NPS/CSAT frameworks and running Voice of Customer (VOC) programs. - AI-First Thinking: Understanding how to leverage AI to...

Posted 3 months ago

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