4 Bugtracking Systems Jobs

The Customer Support Analyst plays a crucial role in providing technical and customer support to ensure client satisfaction by troubleshooting issues, analyzing support trends, and delivering efficient solutions. This position acts as a liaison between customers and internal teams, utilizing data to drive continuous improvement in service delivery. You will thoroughly investigate user issues to provide accurate bug localization and suggest workarounds when possible. Additionally, you will reproduce issues based on user reports, provide technical support through various channels, learn all aspects of the product, and gather project knowledge to share common answers and workarounds with external users. Communication with project stakeholders, including developers, QAs, the marketing team, and others, is also a key aspect of this role. Qualifications: - Minimum 3+ years of experience in customer support for commercial software tools - Coding experience (at least theoretical + Markup) - Familiarity with one or more JetBrains IDEs & products - Experience with bug-tracking systems like YouTrack or Jira - Proficiency in English, both written and spoken - Strong communication skills - Passion for helping users resolve issues Desired Skills: - Additional coding experience - Familiarity with major OSs, Bash, SSH, and SQL - Experience with AI tools for IDEs like JetBrains AI Assistant, Github Copilot, or Cursor AI - Understanding of version control systems and network protocols - Knowledge of collecting and sharing knowledge We offer: - Opportunity to work on cutting-edge projects - Collaborate with a highly motivated and dedicated team - Competitive salary - Flexible schedule - Benefits package including medical insurance and sports benefits - Participation in corporate social events - Professional development opportunities - Well-equipped office environment About Us: Grid Dynamics (NASDAQ: GDYN) is a technology consulting company specializing in platform and product engineering, AI, and advanced analytics services. With a focus on solving technical challenges and driving positive business outcomes for enterprise companies in transformation, Grid Dynamics leverages 8 years of experience and expertise in enterprise AI. Headquartered in Silicon Valley, Grid Dynamics has a global presence with offices across the Americas, Europe, and India.,

As a Senior Quality Assurance Engineer at Assurant-GCC in India, you will collaborate closely with focused product teams to conduct testing on Web, mobile client, and SDK applications. This role, based in Hyderabad, India, entails a range of responsibilities to ensure the quality and functionality of the products. Your duties and responsibilities in this role will include working collaboratively with product teams to develop and validate test cases. You will be responsible for executing test cases on a daily basis, analyzing the results, and providing valuable feedback to the team. Additionally, you will carry out sprintly regression plans and offer feedback for releases. Monitoring analytics, bug reports, and system performance will be part of your routine, along with creating new regression test cases during PBI refinement. It will also be your responsibility to gather all necessary systems information for bug reporting and finalize feature documentation in collaboration with the product teams. Furthermore, you will be expected to assist junior-level engineers by addressing queries related to overall app testing, feature test cases, integration and regression testing, and client/server testing. Troubleshooting Tier 4 support issues and handling various other projects and assignments that may arise to meet the evolving needs of the department and the organization will also be a part of your role. To qualify for this position, you should have a minimum of 5 years of overall work experience, with at least 3 years of experience in software QA methodologies, tools, and processes. Proficiency in using Postman for at least 3 years, along with familiarity with bug-tracking systems and test management systems like Azure DevOps, is essential. Additionally, you should have at least 1 year of experience in testing Mobile Applications and be adept at working in interdisciplinary teams within fast-paced environments. Strong written and verbal communication skills are crucial for effectively articulating issues to diverse audiences. Experience in writing automated test cases or possessing basic programming skills, coupled with a willingness to learn automation tools, is desired. Your proven ability to learn quickly, meticulous attention to UI details, and experience in troubleshooting ambiguous problems are valuable assets. Being an advanced PC/Mac user is also a requirement for this role. Preferred experience, skills, and knowledge include expertise in cross-platform testing of mobile, web, and SDK applications, familiarity with software development life cycle (SDLC) and agile methodologies, and knowledge or experience in security testing. Experience with automation tools and platform-specific knowledge of React Native are considered advantageous in this role.,

As a Manual Tester at our company, you will be a crucial part of ensuring the quality and reliability of our software products. You will collaborate closely with the development team to detect and report bugs, create test cases, and conduct manual testing to guarantee that our products adhere to the highest quality standards. If you possess a keen eye for detail, a dedication to quality assurance, and a successful background in manual testing, we welcome you to apply for this position. **Job Description:** In this role, your primary objectives will include: - Testing mobile and website applications to verify compliance with quality standards for clients. - Identifying defects and bugs, and cooperating with developers to address them promptly. - Generating test cases and test scripts based on user stories and requirements. - Working in conjunction with other teams to ensure that software meets user needs and is delivered punctually. - Conducting regression testing and User Acceptance Testing (UAT) for products. **Required Skills and Qualifications:** - A bachelor's degree in Computer Science, Engineering, or a related field. - Minimum of 2 years of demonstrated experience as a manual tester. - Proficiency with bug-tracking systems like JIRA. - Familiarity with web and mobile development technologies such as HTML, CSS, JavaScript, and React Native. - Strong attention to detail, ability to adhere to test plans and scripts, and effective management skills. If you meet the qualifications and are interested in contributing to our team, please contact us at 7876212244 for further details. **Job Types:** Full-time, Permanent **Benefits:** - Food provided - Health insurance - Life insurance - Paid sick time - Paid time off - Provident Fund **Schedule:** - Day shift - Monday to Friday - Morning shift **Performance bonus** **Experience:** Manual testing: 2 years (Required) **Location:** Chandigarh, Chandigarh (Required) **Work Location:** In person For any inquiries or to discuss this opportunity further, please feel free to connect with the employer at +91 7876212244.,

One of our prestigious clients is looking for manual testers with at least 1 year of experience in Mutual funds manual testing within the Capital market and Investment Banking domain. The job is located in Mumbai Suburban with a work schedule of 6 days per week in the office. As a Manual Tester, your main objectives will be to test mobile and website applications to ensure they meet quality standards for clients, identify defects and bugs, create test cases and scripts based on requirements, collaborate with other teams to ensure timely delivery of software that meets user requirements, and perform regression testing and User Acceptance Testing (UAT) for products. Your responsibilities will include developing and maintaining testing infrastructure, writing detailed test reports and performance analyses, participating in the software development life cycle, and staying updated with the latest testing technologies by attending conferences. The ideal candidate will have a graduate degree in Computer Science, Engineering, or a related field, with 2+ years of proven experience as a manual tester. Experience in Investment Banking & Capital Market Domain, testing Mutual funds, and familiarity with bug-tracking systems like JIRA are required. Additionally, candidates should have knowledge of web and mobile development technologies such as HTML, CSS, attention to detail, ability to follow test plans and scripts, and good management skills. If you meet these qualifications and are interested in the role, please share your updated CV at deepika.dheer@avencoree.com.,