Implementation Support Engineer Fresa Technologies Pvt Ltd

0.0 - 3.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Implementation Support Engineer, your role involves traveling to client locations and interacting with customers to troubleshoot their issues. You will be responsible for providing prompt responses via mail, call, and Help Desk Ticketing System to address customer queries. Your duties will include analysis, design, development, troubleshooting, and debugging of software programs. It is essential to be proactive, take on responsibilities for quick resolutions, and work towards ensuring the highest level of customer satisfaction. **Roles and Responsibilities:** - Interact with customers to troubleshoot their issues - Provide prompt responses via mail, call, and Help Desk Ticketing System...

Posted 1 month ago

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Implementation Support Engineer Fresa Technologies Pvt Ltd

0.0 - 3.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Implementation Support Engineer, your primary responsibility will be to travel to client locations and engage with customers to troubleshoot their issues. You are expected to provide prompt responses via email, phone, and Help Desk Ticketing System to address their queries effectively. In this role, you will offer strategic technical support to ensure maximum customer satisfaction by analyzing, designing, developing, troubleshooting, and debugging software programs. Additionally, you should be willing to volunteer and take on responsibilities for swift issue resolution. You will collaborate with customers to troubleshoot their issues promptly and efficiently through various communicati...

Posted 3 months ago

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Error Manager Apex One

6.0 - 11.0 years

8 - 14 Lacs

Pune

Work from Office

1. Responsibilities Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard Raise the alarm when defect metrics are n...

Posted 6 months ago

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