70 Bug Jobs - Page 3

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you are part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will be part of the Global Patient Safety organization this team implements Intake and Triage of product complaints (PCs), adverse events (AEs) and other safety findings (OSFs). Their focus includes assuring compliant processes and systems remain fully compliant through the pharmacovigilance and quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Job Summary The PC Triage and Intake Associate is responsible for global triage of Product Complaints and ensure proper Adverse Events and/or Other Safety Findings were captured. Ensure to capture the patient outcome because of the reported event. This position ensures compliance with global and local procedural documents and local implementation of Amgen Corporate, Patient Safety, and Quality objectives, policies, processes, and procedures. Key Activities Work within the Quality Management System framework including all applicable training and controlled documentation governing Pharmacovigilance processes. Triage of initial data entry (book-in) of new PC, AE and OSF cases is complete. Performs the initial book-in activities and appends additional information or documents to the case as they are received in the global intake system. Ensures compliance with global and local procedural documents and local implementation of Amgen Corporate, Patient Safety, and Quality objectives, policies, processes and procedures. Supports performance emphasized culture. Ensures quality of PC, AE and OSF records. Implements Standard Operating Procedure requirements for the triage process. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Education & Experience (Basic) Master’s degree and 3 years of Drug Safety or Life Sciences experience OR Bachelor’s degree and 5 years of Drug Safety or Life Sciences experience Education & Experience (Preferred) Pharmacovigilance, or Quality experience in biotech, pharmaceutical or medical device industry Bachelor’s Degree in a health-care subject area or scientific field Previous experience with a corporate intake system or safety database Ability to successfully manage workload to strict timelines Familiarity with basic project management tools Demonstrated ability to consistently deliver on-time, and high-quality results Ability to operate in a matrixed or team environment Understanding of the applicable global regulatory requirements (Good Manufacturing Practices, Good Pharmacovigilance Practices) What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled AI TrainerLaw with a minimum of 1 year of experience to join us in Hyderabad and contribute to impactful AI training projects Key Responsibilities: Create, review, and refine legal content including case studies, statutes, legal reasoning, and explanations Evaluate AI-generated responses for legal accuracy, clarity, and logical consistency Identify and correct errors in legal interpretation or application by AI models Assist in training LLMs using RLHF to improve understanding of legal language and frameworks Required Qualifications: 1+ year of experience in Law (Academia, Practice, Legal Writing, etc ) Strong understanding of core legal concepts (Constitutional Law, Contract Law, Criminal Law, etc ) Familiarity with case law analysis, legal citation standards, and jurisprudence Ability to critically review AI responses for legal validity Why Join Us Work in a competitive environment Hands-on experience working on real-world AI training tasks Competitive stipend (Rs 25,000- 35,000) Shape the future of AI with Soul AI!

Key Responsibilities we will trust you with: 1. Requirement Analysis Analyze and understand customer-provided requirements. Prepare and share a query list with the Test Lead to clarify any uncertainties. 2. Test Effort Estimation Participate in test planning meetings to estimate the effort required for testing tasks. Provide accurate time and resource estimates for task completion. 3. Test Cases Documentation Document detailed test cases based on the defined tasks and assigned modules. Ensure that test cases or scenarios are prepared according to organizational standards and development methodologies. 4. Defect Reporting and Tracking Accurately report bugs observed during testing using appropriate tools and templates. Track reported defects, ensuring they are resolved in accordance with their criticality. 5. Product Improvement Suggestions Utilize your fresh perspective to suggest improvements to the product's usability. Communicate improvement ideas effectively to the Test Lead or relevant stakeholders. 6. Daily Reporting Send daily status reports to the Test Lead, summarizing the testing activities performed and their status. Use the daily report as a tool to communicate work progress and any blockers.Role & responsibilities Core Competencies: 1. Educational Background A relevant degree, preferably in Computer Science, Information Technology, or a related field. 2. Experience Level Suitable for individuals with 0-1 year of experience in software testing or a related role. Familiarity with basic testing concepts and eagerness to develop skills further in a professional environment. 3. Manual Testing Expertise Strong understanding of test cases, test plans, and bug reporting processes. Ability to perform thorough manual testing and identify defects efficiently. 4. Technical Knowledge Basic knowledge of SQL, HTML/CSS, and introductory scripting. Ability to apply technical knowledge to enhance testing accuracy and efficiency. 5. Analytical and Logical Thinking Excellent attention to detail, with the ability to spot issues in functionality and design. Strong critical thinking skills, particularly in evaluating software behavior. 6. Communication Skills Clear and effective communication, both in reporting bugs and collaborating with team members. Ability to convey technical information in an understandable manner. 7. Time Management Proficient in prioritizing tasks and managing time effectively to meet deadlines. Ability to balance multiple tasks and deliver quality work within set timeframes. 8. Learning and Adaptability Openness to learning new tools, technologies, and methodologies. Adaptability to changing requirements and feedback, with a willingness to continuously improve. 9. Agile Methodologies Awareness Basic understanding of Agile or Scrum frameworks, with the ability to contribute effectively within an Agile team environment. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.Perks and benefits

Description Qualification: Good academic record in Masters Degree with a Ph.D. Degree in the concerned/allied/relevant disciplines. Experience (Desirable): A minimum of eightyears of experience of teaching and/or research in an academic/research/ industry positionequivalent to that of Assistant Professor in a University, College or Accredited Research Institution/industry, including a minimum of two PhD awarded under his/her supervision. They should have a minimum of ten publications in the peer reviewed/UGC listed journals with a reasonable amount of citations of their published work. Should have also carried out a couple of funded projects as PI/ Co-PI from government agencies or from industries. Roles & Responsibilities: Engage and deliver high-quality instructions in terms of teaching, labs, skilling and experiential learning to undergraduate and/or graduate students in their domain of expertise Maintain a high standard of delivery of instruction, develop course materials, deliver lectures, lead discussions, set, mark and assess examinations related workand assess student performance to provide guidance and feedback to students. Conductoriginal research, publish in reputable academic journals, present at conferences. Supervise graduate students and PhD Research Scholars for their PhD work and collaborate with colleagues on research projects. Associate Professors as they engage in active research, contribute to the advancement of knowledge in their discipline, are also expected to mentor younger faculty to create a team for sustainable research in their area of expertise in the university. Engage in community outreach initiatives, collaborate with industry partners, or provide professional expertise to relevant organizations including initiating efforts towards student internships/ projects, training for industrial personnel and collaborative research grants. Prepare and submit proposals and applications to external bodies, eg for funding and accreditation purposes Actively participate in school,centre,department and university service activities as also take up responsible position when assigned by the university. In case of candidates with exceptional track record of research, innovation and entrepreneurship in emerging areas, the university may select such candidates giving due additional weightage to aspects including their publication, patents, entrepreneurial ventures and handling of unique projects in technological, social and administrative domains.

Description Job Type: Regular Qualification: Good academic recordwith Masters Degree in the concerned/allied/relevant disciplines and should have qualified UGC NET/GATE/SLET or equivalent. Experience: Prior teaching, research and industry experience shallbe given additional weightage. Desirable: PhD with Research and Industry Experience. Roles & Responsibilities: Engage and deliver high-quality instructions in terms of teaching, labs, skilling and experiential learning to undergraduate and/or graduate students in their domain of expertise. Responsible for conducting original research, publishing findings in academic journals, presenting at conferences, and seeking external research funding. Supervising PhD Research Scholars for their PhD work. Initiate efforts to work with industries for student internships/ projects, training for industrial personnel and collaborative research grants. Participating in curriculum committees, propose new courses/labs, and update existing courses/labs to align with current trends and advancements in their field. Serving as academic advisors to students, providing guidance and support in their academic and career pursuits. Actively participate in departmental and university service activities. In case of candidates with exceptional track record of research, innovation and entrepreneurship in emerging areas, the university may select such candidates giving due additional weightage to aspects including their publication, patents, entrepreneurial ventures and handling of uniquen projects in technological, social and administrative domains.

We are looking for Quality Analyst with good knowledge of websites/web applications testing methodologies and must have skills of bug reporting via project management tools. Candidate should have good knowledge of websites testing. Required Candidate profile Candidate should have excellent knowledge of web designing tools and programming tools along with excellent troubleshooting skills. Candidate should have excellent communication skill in English.

We are looking for a highly skilled WordPress & Shopify Developer to join our development team. The ideal candidate will have strong experience in building and maintaining responsive websites and e-commerce platforms using WordPress and Shopify. You will be responsible for handling projects end-to-end including theme customization, plugin development, API integration, and performance optimization. Roles & Responsibilities: Develop, customize, and maintain WordPress and Shopify websites. Setup and manage e-commerce stores, implement themes, plugins, and custom functionalities. Build and manage custom functionalities using PHP, HTML, CSS, JavaScript. Work with APIs, third-party integrations, and payment gateways. Troubleshoot technical issues, bugs, and security vulnerabilities. Optimize websites for SEO, speed, and performance. Collaborate with designers, project managers, and other developers to deliver high-quality projects on time. Candidate Profile: Experience: 23 years of hands-on experience in WordPress & Shopify development ( Mandatory ). Strong coding background in PHP, HTML, CSS, and JavaScript . Proficiency in Shopify Liquid , theme customization, and plugin development. Experience with API integrations and payment gateways . Knowledge of SEO best practices, website performance tuning, and security standards. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Ability to manage multiple projects and meet deadlines independently. Key Skills (Must-Have): PHP, HTML, CSS, JavaScript Shopify Liquid & Plugin Development WordPress Custom Development

About The Role We are looking for a skilled Application Security Engineer to strengthen our security posture by proactively identifying and mitigating vulnerabilities across our web applications, APIs, and mobile apps. The ideal candidate will have a strong background in penetration testing, secure code review, and security automation. Roles & Responsibilities(What will you do): -Perform penetration testing of web applications, APIs, and mobile apps, providing in-depth vulnerability analysis and remediation guidance. -Conduct manual and automated secure code reviews, primarily in Java, Python, and JavaScript. -Develop security automation solutions using Python to streamline testing, improve coverage, and reduce manual effort. -Work closely with development teams to ensure timely resolution of security issues within fast-paced release cycles. -Create and maintain threat models, applying threat modeling techniques to proactively identify and mitigate design-level security risks. -Foster a security-first mindset by educating developers on secure coding practices, common vulnerabilities, and attack vectors while effectively communicating security findings to stakeholders. What Makes You a Great Fit -1-5 years of experience in application security, penetration testing, or related fields. -Strong penetration testing expertise with tools like Burp Suite, OWASP ZAP, semgrep, MobSF, Jadx-GUI and other mobile security testing frameworks. -Experience integrating security into SDLC and familiarity with DevSecOps tools. -Proficiency in secure coding principles, OWASP Top 10, CWE, and exploit techniques. -Strong scripting skills (Python preferred) for security automation. -Excellent communication and stakeholder management abilities. -Passion for continuous learning and staying updated on security trends. -Certifications like OSCP, OSWE, CRTP, or a proven Bug Bounty track record and/or CTF partipation are a plus PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

locationsIndia, Bangalore time typeFull time posted onPosted 30+ Days Ago job requisition idJR0034940 Job Title: Software QA Engineer About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by todays most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: We seek a talented QA automation engineer to design testing procedures for our software applications and Web UI. In this role, you will be responsible for analyzing the functionality of applications and designing automated tests to validate their performance. You will also be required to create test cases, design an automation framework, create a long-term automation strategy, automate, identify bugs, install applications, and collaborate with the software design team. The candidate will be expected to work in a fast-paced and changing world of cyber security, adapt to new requirements on a regular basis, and compete and work with the brightest minds in the network and cyber security domain. The candidate should know the complete software development life cycle, various testing methodologies, and intelligent and smart ways to assure product quality. The candidate should have the passion for finding every issue that a customer is expected to find and take pride in the quality of his product. About the Role Strong scripting skills and expertise in UI automation. Proficiency in Python and Selenium. In-depth knowledge of APIs and their usage. Extensive experience in testing network security products, with hands-on experience in products such as firewalls, threat detection systems, and Intrusion Prevention Systems (IPS). Understanding of network security as a domain. Familiarity with cyber security, threat actors, and the end-to-end threat lifecycle. Knowledge of virtualization and sandboxing concepts. Solid understanding of various testing tools, such as Wireshark, IXIA, and Breaking Point. Ability to quickly learn new technologies and integrate them into the automation infrastructure. About You 3 to 5 years of experience as a Software QA Automation Engineer. Strong security domain knowledge. Proficient in scripting, programming, and automation techniques. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

1-3years of work experience in Life insurance and Life Asia Ensure successful test case execution maintaining the organizations quality standards Maintain workplace discipline and adhere to organization standards Execute the test cases as per test plan Record defects in Defect Management Tool Retesting of defects fixed

Role Overview: Were seeking a passionate and experienced Technical Support Team Lead to empower, grow, and lead our high-performing support team. In this role, you wont just be resolving tickets you'll be building a proactive, customer-obsessed support function that plays a critical role in our customers success and our companys growth. You’ll work cross-functionally with Customer Success, Engineering, Product, Onboarding , and Enablement teams — serving as the glue that brings together technical problem-solving and exceptional customer experience. What You’ll Own: Lead and mentor a team of 7–11 Support Engineers , driving daily operations and ensuring SLAs are met with quality and care. Create and manage support schedules , training plans, and ongoing enablement to ensure full team readiness. Step in to resolve complex or escalated technical issues with speed and empathy. Monitor and evaluate team performance, providing real-time feedback, coaching, and growth plans. Align technical support with business impact — ensuring customer happiness, reduced churn, and increased product adoption. Coordinate support-related activities with Onboarding, CSMs, and Product/Engineering teams. Own and enforce best-in-class SOPs, processes, and escalation frameworks . Drive a culture of accountability, learning, and innovation across the support team. Represent Support in internal reviews and customer-facing meetings — bringing data, insights, and solutions to the table. Help build the next generation of support excellence — scaling systems, tools, and processes as we grow. Your Superpowers: 8+ years of experience in Customer Support/Tech Support, with at least 2–3 years in a leadership role . Deep understanding of SaaS environments , technical debugging, and customer workflows. Strong command of SQL and the ability to troubleshoot technical issues through data analysis. Outstanding communication skills — both verbal and written. Able to speak "engineer" and "customer" fluently. Proven experience in hiring, coaching, and managing high-performance teams . Proficiency with support tools , collaboration platforms , and Microsoft Office (Word, Excel, PowerPoint). Experience collaborating with Product, Engineering, and GTM teams to close feedback loops and drive product enhancements. Naturally curious and proactive — you don’t wait for problems to be handed to you. Strong multitasking ability; thrives in a fast-paced, high-growth environment . Why You’ll Love Working Here: Be part of a fast-scaling tech company that’s shaping the future of local business. Collaborate with industry leaders and passionate problem-solvers. Enjoy true ownership — your work will directly impact customer satisfaction and revenue. Join a culture built on innovation, grit, and accountability . We're not about bureaucracy — we're about building, learning, and growing fast.

: Experience in Automotive Infotainment domain. Experience in creating test scripts by using Python for Infotainment use cases. Experience in robot framework . Experience in Python and have good understanding of OOPs concepts. Strong knowledge of testing methodologies, Python, and tools like GitLab, JIRA, etc. Experience in automating scripts using appium. Must have knowledge on Agile process, preferably worked in agile development Must have good experience in JIRA and Bug management tools and integrating the same with automation. Must be aware of creation and maintenance of test data for automation testing Experience in design of test and defect reporting formats and manage the team. Experience in setting up the test benches, and associated debug systems etc. Expert programming skills in Python and Pytest. Understanding Infotainment System Architecture, Design Principles. Experience in Media player, Bluetooth, IAP, Android auto, Device manager, Remote UI. Experience with vehicle diagnostics (UDS, DoIP) and CAN Protocol. Experience in Pytest and test automation using CI/CD is a plus Primary Skills Infotainment validation & Verification Experience in robot framework Experience in Python Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Roles & Responsibilities: Objectives Test mobile and website applications to ensure they meet quality standards for clients. Identify defects & bugs and work with developers to resolve them. Create test cases and test scripts based on user stories and requirements. Collaborate with other teams to ensure software meets user requirements and is delivered on time. Content uploading on website as per service level agreements with client Quality assurance of the website functionality Perform regression testing, performance testing and User Acceptance Testing (UAT) for products. Responsibilities Write detailed test reports and performance analyses for the product. Participate in the complete software development life cycle for new products. Daily quality checking of the contents uploaded on website Attend conferences and stay updated with the latest technologies in testing. Required skills and qualifications Graduate in related field. (preferable B Com) 3+ years of proven experience as a manual tester. Basic understanding of software testing principles and methodologies. Experience with any CMS/ Bug-tracking system Familiarity with web and mobile development technologies such as HTML, CSS, JavaScript and React Native. Attention to detail, ability to follow project plans, test plans and scripts, and good communication skills. Preferred skills and qualifications Should have knowledge of Postman and Jmeter. Sound in Database concepts and SQL queries. Good knowledge of APIs Required Skills Good communication skills Total experience (Year wise) :1 year experience Experience Work wise in capacity of : Sales Typing Speed 20-30 words per minutes. Proficient in regional languages

You'll ensure the quality and reliability of our software through thorough testing. Responsibilities include evaluating software processes, creating test strategies, and executing test plans to identify and address defects before product releases.

The Role: We are seeking a highly motivated and skilled Systems Development / Control Systems Engineer with a specialization in the Vehicle Motion Domain. Area of Responsibility Working as a member of the Sw Squad, the successful individual will have tasks assigned / prioritised by the System Product Owner and; Will be responsible for decomposing, deriving and allocating Software level requirements Will be responsible for the creation of appropriate Symulink Models to deliver the defined Software requirements for the Driver Modes Master Controlller. Will be responsible to for Test Case Authoring and conducting Unit Testing (inc. MIL/SIL/GitLab). Will be responsible for Software quality artefact creation and review Will be responsible for Bug Fix Investigation Will support the creation of appropriate FuSa Documentation. Knowledge / Experience Essential: Experience in Systems Engineering and requirements capture and analysis Experienced in Control Engineering -Theory and Application on complex mechatronic systems in the Motion Domain Significant experienced with Matlab/Simulink and Mathworks toolchain (i.e. Simscape). Experience using TargetLink and embedded coder Experienced with Automotive CAN bus protocols and tools i.e. CANOpen, J1939, ISO14229, ISO14230. Desirable: Experience with dSPACE Scalexio and toolchain such as ControlDesk and Automation Desk. Experience in Vehicle dynamics theory and application. In return for bringing your expertise to our business we offer a competitive salary along with excellent benefits including: Pension Scheme -We match employee contribution up to 5% of salary 25 Days Holiday Private Health Care Tata Jaguar Land Rover Privilege Scheme - up to 20% off new JLR vehicles Group Income Protection Health Assured -Employee Assistance Program Group Life Assurance Health Shield -Private Health Cash Plan

Overview: As a Technical Support Engineer , youll be a key player in delivering world-class support experiences to our global customers, ensuring the stability, scalability, and usability of our SaaS platform. You will serve as a bridge between our customers and internal engineering/product teams, acting as both a problem solver and a technical consultant. This role goes beyond basic support it requires deep technical curiosity, hands-on troubleshooting, and a passion for delivering fast and effective solutions. Youll work across multiple communication channels voice, chat, and email to diagnose and resolve advanced product-related issues. Your primary objective will be to analyze technical problems related to APIs, integrations, MySQL queries, web technologies , and infrastructure dependencies, all while maintaining an exceptional customer experience. Youll contribute actively to internal process automation, documentation enhancement, and systemic improvements that help scale support efficiency. Key Responsibilities: Technical Issue Resolution: T roubleshoot and resolve complex product and integration issues involving RESTful APIs , webhooks , HTML/CSS rendering , MySQL database queries , and application logic bugs. Customer Interaction: Deliver technical support through phone, email, and live chat in a global environment, ensuring SLAs are met and complex issues are escalated or resolved efficiently. Tool-Based Debugging & Analysis: Leverage advanced support tools including: Postman for API testing and payload validation Kibana/ELK stack for log analysis and tracing issues across microservices Jira for ticket management, bug tracking, and cross-team collaboration FTP/SFTP clients to access and retrieve diagnostic logs, configs, or integration scripts. Root Cause Analysis (RCA): Identify recurring issues and perform structured RCA to prevent future escalations. Contribute insights and recommend fixes to engineering. API Integration Support: Guide customers in implementing and troubleshooting integrations using CURL , REST clients , Webhook endpoints , and third-party services. Assist in validating request/response cycles and understanding authentication headers, payload schemas, and response codes. Internal Collaboration: Work closely with Engineering, DevOps, Product Management, and Customer Success teams to provide feedback loops, drive product improvements, and ensure faster resolution cycles. Documentation & Knowledge Management: Author and maintain detailed technical articles, SOPs, and FAQs to improve customer self-service options and reduce ticket volume. Technical Environment Youll Work In Web Technologies: HTML, CSS, JavaScript basics for rendering and customization support Databases & Querying: MySQL, including writing SELECT queries for data validation, schema understanding, and performance-related insights APIs & Integrations: REST APIs, Webhooks, JSON, XML, OAuth tokens, API rate limits, and error code resolution (4xx/5xx series) Tools: Postman: API testing and automation Kibana/ELK: Real-time log monitoring and debugging Jira/Confluence: Ticket management and internal documentation FTP Clients (FileZilla/WinSCP): File access, configuration retrieval CRMs or Support Platforms (e.g., Zendesk, Freshdesk): Ticketing interface

OBJECTIVE OF THE ROLE For end to end management of group projects KEY RESPONSIBILITIES Testing of group products and enhancement projects Good knowledge about Group Asia and closure of bugs in co-ordination with IT team Co-ordination with internal and external stakeholders End to end resolution approach Process documentation Exception handling INTERACTIONS Internal Relations All line functions and other departments in KLI External Relations Vendor Team related to projects REQUIRED QUALIFICATION AND SKILLS Educational Qualifications Graduate Work Experience 3-5 years (Insurance background Preferable)

Quality Engineer Job Title : Quality Engineer Experience : 1-3 Location : Chennai, Hyderabad, Bangalore Role Summary: Ensures product quality through testing, automation, and process improvements. Key Responsibilities: Develop and execute test plans and cases. Automate testing processes. Identify and report bugs. Collaborate with development and QA teams. Skills & Qualifications: Experience in manual and automated testing. Knowledge of testing tools (Selenium, JIRA). Strong analytical and documentation skills.

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Courier to join our dynamic team and embark on a rewarding career journey Pick up and deliver parcels, documents, or medical specimens from designated locations. Ensure timely and secure transport while maintaining the integrity of sensitive or time-critical items. Verify recipient information and obtain signatures or delivery confirmation. Maintain accurate delivery logs and update tracking systems as required. Handle packages with care and ensure they are properly stored during transport. Follow established routes or adjust schedules based on traffic and priority. Communicate with dispatch or supervisor in case of delays, issues, or special requests. Ensure cleanliness and basic upkeep of assigned delivery vehicle or bike. Comply with all company policies, traffic laws, and safety regulations.

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Courier to join our dynamic team and embark on a rewarding career journey Pick up and deliver parcels, documents, or medical specimens from designated locations. Ensure timely and secure transport while maintaining the integrity of sensitive or time-critical items. Verify recipient information and obtain signatures or delivery confirmation. Maintain accurate delivery logs and update tracking systems as required. Handle packages with care and ensure they are properly stored during transport. Follow established routes or adjust schedules based on traffic and priority. Communicate with dispatch or supervisor in case of delays, issues, or special requests. Ensure cleanliness and basic upkeep of assigned delivery vehicle or bike. Comply with all company policies, traffic laws, and safety regulations.