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2 - 4 years
5 - 14 Lacs
Pune
Hybrid
Advanced Technical Services Team @ Icertis Join our Advanced Technical Services team at Icertis where you will be responsible for resolving the most complex technical issues in Icertis Contract Intelligence SaaS platform which is a leader in CLM space. This team serves as the final line of defense for technical issues faced by customers and implementation partners. This team excels in troubleshooting and resolving technical issues related with platform complex use cases and play a key role in rescuing customers from critical production issues. Responsibilities Resolve complex technical challenges - Address the most intricate technical issues within the ICI platform. Troubleshooting - Identify and resolve technical problems impacting customer use cases. Rescue customers - Assist customers in overcoming critical production issues. Collaborate with R&D and Product Management - Work closely with the core platform R&D team and product management team to ensure seamless functioning of the highly customized platform. What we are looking for: Hands-on product development - Those who have been part of enterprise SaaS development. Customer facing - Worked as part of customer facing roles or worked closely with customer facing teams. Expertise in troubleshooting - Demonstrated ability to troubleshoot and resolve complex technical issues. Problem solving skills - Excellent problem solving abilities. Log analysis skills - Proven skills in log analysis and the ability to locate issues in a short span of time. Team and independent work - Ability to work both independently and as part of a team. Collaboration - Past experience in working with R&D and product management teams. Why Join Us? Final line of defense - Be part of a team that serves as the ultimate solution for technical issues. Challenging problems - Work on impactful and challenging technical problems. Expert collaboration - Collaborate with top experts in the field. Global impact - Contribute to the success of global enterprises using the ICI platform.
Posted 2 months ago
4 - 8 years
9 - 19 Lacs
Pune
Hybrid
Role & responsibilities Understand how the product works and how it is used by customers. Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills. Understand and fulfill enhancement requests received via customer use-cases. Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. Follow and contribute to defined CRM processes to manage customer requests efficiently. Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test. Define and track bugs for Development, and offer innovative ideas to improve product quality. Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery. Role may involve travel to customer locations. Should be open to work for EST /PST shifts ( 5:30PM IST or 9:30PM IST onwards) Qualifications 5+ years of previous experience in an Application Development/ Support or sustaining engineering role. Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. Outstanding written and verbal communication skills. The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer's problem.
Posted 2 months ago
1 - 4 years
1 - 3 Lacs
Raipur
Work from Office
ROLES AND RESPONSIBILITIES: •Serve as the primary contact for customer issues via ticketing systems, email, or phone. •Troubleshoot and resolve technical issues, escalating when necessary. • Analyze logs, reproduce issues, and perform root cause analysis. • Collaborate with relevant stakeholder to resolve bugs and deploy fixes. • Write SQL queries and perform API testing for data and integration support. • Support deployments in staging/production environments. • Maintain documentation and mentor junior team members. DESIRED SKILLS: •Bachelors degree in computer science, Information Technology, or a related field • Candidate with 1 to 2 years IT experience of Software Support. •Strong working knowledge of Windows and/or Linux operating systems. Strong working knowledge of Windows and/or Linux operating systems. • Basic scripting or programming skills (e.g., Python or similar). • Basic scripting or programming skills (e.g., Python or similar). • Basic of SQL as well. • Familiarity with REST APIs, JSON, and tools like Postman or equivalent. • Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow. • Strong analytical and communication skills with a customer-first approach. • Familiarity with QLIK or similar business intelligence tools. • Knowledge of Azure Databricks and Synapse is an added advantage. Just the high level. COMMUNICATION: • Excellent communication and interpersonal skills. CERTIFICATIONS: • Experience with ETL tools and processes. •ITIL Foundation certification or equivalent EDUCATION: 15 Years full time education WORK LOCATION: • Raipur (Chhattisgarh) • Willing to travel on short-term to client locations WORKING HOURS: • Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. • Rotational shift of 9 hours. Timing - 8 AM to 5 PM, 4 PM to 12 AM and 12 AM to 9 AM.
Posted 2 months ago
1 - 4 years
3 - 7 Lacs
Jaipur
Work from Office
Rootsquare Technologies is looking for Android Developer to join our dynamic team and embark on a rewarding career journey Conceptualizing and formulating apps that are suitable for use on all types of Android devices. Implementing measures to safeguard users' data. Ensuring that the construction and presentation of your apps are congruent with the company's standards. Proofreading your code and correcting mistakes before each app is released. Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order. Liaising with the marketing department to ensure consistency in our company's 'voice' across the board. Monitoring app reviews to detect areas for improvement. Creating app updates, including bug fixes and additional features, for release.
Posted 2 months ago
3 - 7 years
10 - 16 Lacs
Bengaluru
Work from Office
Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedlys People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly’s E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. The Opportunity Sr. Quality Assurance Engineer role plays an important part in our company’s product development process. You will be responsible for the successful delivery of product enhancements and new developments within the required period. In addition, you will be maintaining the test plans, test coverage, ensuring the reusability of tests and identifying automated tests. You will also provide reporting test metrics and progress reports to the test manager and related stakeholders all throughout the phases of SDLC. Ensuring team’s training and their alignment with the project delivery will be another key responsibility of this role. You should hold an engineering background and enjoy providing end-to-end solutions to software quality problems. You should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. Responsibilities Create detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritize, plan and coordinate testing activities. Plan and perform thorough regression testing across various supported platforms. Taking up presentations during the sprint demo and communications to stakeholders. Work along with the designers, developers and product managers for planned and quality release. Triage bugs reported and work towards reducing the number of client bugs reported in production. Develop and apply testing processes for new and existing products to meet client needs. Required Skills Bachelor's degree in computer science, Information Systems or the equivalent combination of education, and training with 3 to 7 years of relevant work experience. Experience with Web, Mobile and API testing. Experience / Knowledge of web and mobile automation testing. Good to have knowledge on Performance testing using Jmeter. Experience in writing clear, concise and comprehensive test cases. Experience with context driven testing / Exploratory testing and ability to think out of the box for test ideas. Experience working in an agile/scrum teams and fast paced environment. Hands on experience on test management tools like Jira, Zephyr and Confluence Experience working in product oriented QA teams. Good to have: ISTQB certification If this role sounds exciting, challenging, and interesting, then we look forward to hearing from you. All aspects of employment at Engagedly are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Engagedly is proud to be an equal-opportunity employer. To learn more about Engagedly, visit: https://engagedly.com/
Posted 2 months ago
2 - 5 years
11 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Data engineering TCB is applicable to one who 1) Creates databases and storage for relational and non-relational data sources 2) Develops data pipelines (ETL/ ELT) to clean , transform and merge data sources into usable format 3) Creates reporting layer with pre-packaged scheduled reports , Dashboards and Charts for self-service BI 4) Has experience on cloud platforms such as AWS, Azure , GCP in implementing data workflows 5) Experience with tools like MongoDB, Hive, Hbase, Spark, Tableau, PowerBI, Python, Scala, SQL, ElasticSearch etc. Platforms- AWS, Azure , GCP Technology Standard- NA Tools- MongoDB, Hive, Hbase, Tableau, PowerBI, ElasticSearch, Qlikview Languages- Python, R, Spark,Scala, SQL Specialization- DWH, BIG DATA ENGINEERING, EDGE ANALYTICS Must to have Skills
Posted 2 months ago
2 - 5 years
13 - 14 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description "1. Digital Automation Engineer is experienced in designing and implementing engineering processes and automation across one or more phases of the DevOps based SDLC including Configuration management, Build & Release, Test Automation, Deployment, Infrastructure Automation and Continous Operations 2. Config Management specialist should be able to design, configure and implement version control, branching and configuration strategies using source code and version control systems like GIT, GitLab, BitBucket, SVN, CVS, Clearcase. 3) Build Automation specialist should be experienced in implementing Continuous integration and Build Automation tools like Jenkins, Bamboo, ANT, Maven, Gradle. 4) Test Automation Specialist is experienced in design & autnoring of Test Automation scripts, Test planning and Test case execution across Mobile, Web, Cross platform, Web Services, Micro Services, Platform and Infrastrcuture. He should be proficient in different types of Test Automation including Black box, White Box, Functional, Performance, UI, Security and Regression testing. He should also be experienced in usage of BDD frameworks and Device Test cloud like Sauce Labs, Xamarin Test Cloud. 5) Deployment Specialist should be able to plan and manage the release management stratgies, manage package artifactories, manage AMIs, deploy application and service packages across cloud and containers based infrastructure 6) Infrastructure Automation Specialist should be experienced in design and implemention of a programmable infrastructrue on virtualized and cloud based infrastructure and should be able to implement IaaS, Configuration management, Container management, Environment management across multiple cloud and virtualization provider platforms. 7) Continuous Operations specialist should be experienced in design, implement and operation of a elastic infrastructure, manage and monitor application and services, design failover scenarios, manage scalability and SLAs, design monitoring dashboards and operate production workloads and infrastructure across virtualized infrastructure and cloud." Platforms- Linux, Windows, Android, IoS, VMWare, OpenStack, HyperV Technology Standard- AWS, Azure, RESTful APIs, Behavioral Driven Development, SOAP, Test Driven Development, Microservices patterns, Service Mesh, Cloud formation templates Tools- "1. Config Management Tools - GIT, GitLab, Bit ucket, SVN, Clearcase, Perforce Build Tools 2. Buidl tools including GNU Make, NMake, ANT, Ivy, Maven, SBT, Gradle 3. CI Tools - Jenkins, Bamboo, CircleCI, AWS DevOps tools, Azure DevOps 4. Requirement management : Bugzilla, Jira 5. Code Review - Gerrit, GitLab, ReviewBoard 6. Containers - Docker, Docker Swarm, Kubernetes, Amazon ECS, Azure Container Service, Azue Kubernete service 7. Configuration Management - Ansible, Chef, Puppet 8. Cloud native Devops services for AWS and Azure 9. Infrastructure automation based on CloudFormation, ARM templates 10. Appium, Visual Studio App Center (Xamarin Test cloud), SauceLabs 11. Selenium, Black Duck, SOAP UI, Protractor, Karma, JMeter, LoadRunner, Junit, NUnit, Nagios 12. Dashboarding tools like Promethues, ELK stack, Grafana" Languages- "1. Scripting Languages - Perl, Python, Groovy, Shell script, PowerShell, Yaml, Ansible 2. Visual Studio App Center/Xamarin -C#, Cucumber/Calabash with scripting language, 3. Java, Python for Appium 4. Java, Python for Sauce Labs 5. XML" Specialization- CONFIG MANAGEMENT, TEST AUTOMATION, BUILD and RELEASE, INFRA AUTOMATION, CONNTINUOUS OPERATIONS, DEPLOYMENT, RPA Must to have Skills
Posted 2 months ago
- 2 years
3 - 4 Lacs
Bengaluru
Work from Office
Job Overview We are seeking a dedicated React.js front-end developer to join our growing company. You will work as part of a team to design and develop high-quality software solutions for web applications and mobile apps using React. As a React.js developer, you will implement new features and maintain existing code using React and other standard tools in the React ecosystem, such as JavaScript and NPM. Your duties will include designing software solutions to meet project requirements, maintaining and refactoring existing code, writing tests, and fixing bugs. Key Responsibilities: Maintain existing React systems, including fixing bugs Design and develop new custom components to meet project requirements Install and configure server environments for React deployments Maintain and update project dependencies as well as fix any conflicts Work with other JavaScript developers and software engineers to develop front-end and back-end architecture that's well-structured and flexible, along with the APIs to support it Qualifications: 0 - 1 year of experience as a React developer Proficient with the latest versions of ECMAScript (JavaScript) as well as HTML and CSS Knowledge of React and common tools used in the wider React ecosystem, such as JavaScript and npm Familiarity with common programming tools such as Redux, IDEs, RESTful APIs, Git repositories, TypeScript, version control software, and remote deployment tools An understanding of common programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle Knowledge of Next.js is an added advantage Candidates must be residing in Bangalore
Posted 2 months ago
7 - 11 years
14 - 22 Lacs
Hyderabad, Gurugram, Bengaluru
Hybrid
Role Overview: Were seeking a passionate and experienced Technical Support Team Lead to empower, grow, and lead our high-performing support team. In this role, you wont just be resolving tickets you'll be building a proactive, customer-obsessed support function that plays a critical role in our customers success and our companys growth. You’ll work cross-functionally with Customer Success, Engineering, Product, Onboarding , and Enablement teams — serving as the glue that brings together technical problem-solving and exceptional customer experience. What You’ll Own: Lead and mentor a team of 7–11 Support Engineers , driving daily operations and ensuring SLAs are met with quality and care. Create and manage support schedules , training plans, and ongoing enablement to ensure full team readiness. Step in to resolve complex or escalated technical issues with speed and empathy. Monitor and evaluate team performance, providing real-time feedback, coaching, and growth plans. Align technical support with business impact — ensuring customer happiness, reduced churn, and increased product adoption. Coordinate support-related activities with Onboarding, CSMs, and Product/Engineering teams. Own and enforce best-in-class SOPs, processes, and escalation frameworks . Drive a culture of accountability, learning, and innovation across the support team. Represent Support in internal reviews and customer-facing meetings — bringing data, insights, and solutions to the table. Help build the next generation of support excellence — scaling systems, tools, and processes as we grow. Your Superpowers: 8+ years of experience in Customer Support/Tech Support, with at least 2–3 years in a leadership role . Deep understanding of SaaS environments , technical debugging, and customer workflows. Strong command of SQL and the ability to troubleshoot technical issues through data analysis. Outstanding communication skills — both verbal and written. Able to speak "engineer" and "customer" fluently. Proven experience in hiring, coaching, and managing high-performance teams . Proficiency with support tools , collaboration platforms , and Microsoft Office (Word, Excel, PowerPoint). Experience collaborating with Product, Engineering, and GTM teams to close feedback loops and drive product enhancements. Naturally curious and proactive — you don’t wait for problems to be handed to you. Strong multitasking ability; thrives in a fast-paced, high-growth environment . Why You’ll Love Working Here: Be part of a fast-scaling tech company that’s shaping the future of local business. Collaborate with industry leaders and passionate problem-solvers. Enjoy true ownership — your work will directly impact customer satisfaction and revenue. Join a culture built on innovation, grit, and accountability . We're not about bureaucracy — we're about building, learning, and growing fast.
Posted 2 months ago
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