10.0 - 14.0 years

0 Lacs

punjab

On-site

You should have a minimum of 10 years of experience in civil engineering and be accountable for ensuring that all assigned civil engineering tasks are completed within the specified man-hour budgets and time frames. Proficiency in Mivan Technology, MEP, and BBS (Bar Bending Scheduling) is essential. Your responsibilities will include designing a variety of site development projects such as commercial and residential plans from inception to completion, as well as handling tasks like ESTIMATE-COSTING, BILLING, BUDGETING, and contractor meetings. Experience in low or high rise housing projects is a prerequisite. You will need to ensure that all technical work adheres to approved designs, drawings, and the scope of work, and that it meets the correct standards and specifications. It will be your duty to maintain the quality and consistency of all civil engineering technical documents. You will also assist civil designers in preparing civil and structural drawings, review and provide feedback on supplier and other discipline drawings, and manage multiple projects of various scales. A strong command in the last stage Finishing Work of Raw Structure will be considered a bonus. This is a full-time position with a fixed morning shift and weekend availability requirement. The work location is on-site.,

Posted 4 days ago

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PMO (IT) - Gurgaon Comviva Technology

3.0 - 8.0 years

9 - 14 Lacs

Gurugram

Hybrid

What is the purpose of the role/function ? Forming a Customer Success function within the CEO's office reflects a strategic decision to prioritize customer-centricity, drive growth and retention, and align customer success initiatives with broader business objectives. It underscores the Comvivas commitment to delivering value to customers and ensuring their long-term success, which ultimately contributes to the Comviva's own success and sustainability. What are we looking for ? Analytical thinker with problem-solving and execution skills with a strong customer centric mindset. Must be adept to work in the cross functional teams to create a persistent customer-first mentality across Comviva units & hierarchy. Skills include diplomacy skills, an innovative spirit, customer service excellence, and a data-driven mindset. What will you do ? Interface directly (and indirectly) with customers to develop customer intelligence and insight by capturing, assembling, and assessing customer sentiment about the Comviva solutions & services throughout the customers journey with Comviva. Serve as a liaison by maintaining regular and appropriate communication and cadence with customer executive teams to ensure alignment and transparency, inclusive of regular business reviews. Partner with the MU, PU, delivery, and technical support teams to ensure positive customer outcomes. Integrating and analysing disparate data sources to provide insights, recommendations, and business justifications. Gather, integrate, and analyse data from multiple sources and converting in a meaningful information. Focus on the voice of the customer by tracking and analysing data trends. Identify customer pain points, define, and monitor service standards, enable easy customer navigation across the organization and create new ways to enrich the customer experience. Escalation Management – Drive and effectively setup & manage operating model for escalations, resolution, and sustenance to make sure things get done within reasonable limits. Design, orchestrate and improve customer experiences by ensuring consistency across all channels of customer interaction. Build and run the playbook for customer success programs that focus on delivering measurable business outcomes and value. Technical capabilities Would be given high preference to candidate’s relevant experience in development of Comviva products (software design, development, implementation, and testing of Comviva products). Ability to communicate complex technical information in clear, easy-to-understand ways, aiding swift resolution of issues. What’s in it for you ? Make Meaningful Impact : As a Customer Success Manager, you'll have the opportunity to make a tangible impact on the success and satisfaction of our customers. By helping them achieve their goals and overcome challenges, you'll play a crucial role in driving their success and building long-term partnerships. Personal Growth: Customer Success is a role that requires a growth mindset and a willingness to learn and adapt. Through your interactions with customers and internal stakeholders, you'll continuously expand your skills, broaden your perspectives, and develop professionally and personally. Customer Success is a rapidly growing field, and as a CSM, you'll be at the forefront of this evolution. High visibility : As a part of CEO Office, it is highly visible role. Customer Success is inherently cross-functional, requiring collaboration with teams such as sales, marketing, product development, and support. This exposure provides valuable experience and opens doors to potential career transitions into other areas of the organization. Industry Expertise : Working closely with customers across various geographies, you'll gain deep insights into different business models, challenges, and trends. This industry expertise can be highly valuable and transferable, positioning you as a subject matter expert in customer success and related fields. We're committed to investing in your success and helping you achieve your goals every step of the way.

Posted 1 month ago

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