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Hyderabad Team Lead Telecalling Irep Credit Capital

4.0 - 9.0 years

4 - 9 Lacs

Hyderabad

Work from Office

Job Description-LAP Tele Calling Experience Handling Tele collection vertical & Coordinating with Field team for extra output. Conducting frequent reviews with all levels of employees & Different departments. Managing customer escalation -Direct and indirect. Planning for extraction as well DRR for daily output. Closely Monitoring Input Metrics PTP generation, PTP Conversion, Contractability, Agent Performance report. Forecasting the allocation volume and planning resources. Auditing the PRI /GSM /Dialer systems frequently to understating the connectivity issues and solution. Analyzing ramp up /ramp down whenever we required based on the allocation volume. Preparing multiple RCAs to understa...

Posted 2 months ago

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