299 Bss Jobs - Page 11

We are seeking for a BSS Architect Lead to direct and coordinate all technical interfacing and additional support-related operations for our customers in EMEA. This engineer will have the complete understanding of Oracles solutions in BSS stack, to support the customer as the Technical Point of Contact and guide and mentor the Managed Service team. Minimum 15+ years of experience on Oracle BRM BSS Stack products. Experience in all technical aspects on BRM product implementation and customization with specific focus on Price plan, Pipeline rating, Discounting and various framework. Experience in upgrade within different BRM versions. Technical lead for the project or projects assigned. Act as Point and Main Escalation Contact for the customer technical issues and questions. Manage and actively help in every support-related request or concern raised by the customer. Develop and improve Service Delivery activities, processes, and best practices that guarantee customer satisfaction related to our support. Lead and mentor MS team assigned to his/her projects. Supervise and monitor general performance and infrastructure operation. Good understanding of BSS/OSS Domain, business trends and needs for communications service provider in the Billing Domain Good understanding of GIT as a Repository management and JENKINS as an automated deployment tools. GIT Repository management code/configuration/document i.e. repository management using GIT. JENKINS Creating automated deployment files as per the defined standard formats. Expert level Knowledge on the below: Account structure and hierarchy with Customer lifecycle management. Provisioning Services Loading Rated Events (UEL) Configuring and Running Billing Designing and Generating Invoices Managing Accounts Receivable Configuring and Collecting Payments Collections Manager [Ready to learn Collections wrt new tool/platform] Integrating BRM with Middleware (AIA/OSB) through both JCA and WSM (Web Service Manager). OPCODE customization and customization of various facility modules. Well versed in writing Multi-Threaded Applications (MTA). Development, support, maintenance, and implementation of a complex project module. Well versed in using BRM tools like Pricing Centre; Customer Centre; Payment Tool; Collection Configuration Centre. Expert level knowledge on Installation; administering BRM application and database.

In this role, you will serve as the technical authority on Oracles OSM platform, providing expertise throughout the implementation lifecycle and ensuring optimal system performance and alignment with business requirements. Responsibilities Design, develop, and implement Oracle OSM solutions according to business requirements Create and modify OSM Order and Process models using OSM Studio or Design Studio Develop automation solutions using OSM cartridges, XQuery, XSLT, and Java Implement OSM data structures, composite cartridges, and process orchestrations Configure OSM order lifecycle policies, decomposition rules, and fallout management processes Integrate OSM with other systems such as Siebel, Oracle Communications Billing and Revenue Management, and service activation systems Create and maintain comprehensive technical documentation Troubleshoot and resolve complex OSM-related issues Perform code reviews and ensure adherence to best practices and coding standards Participate in the full software development lifecycle, including requirement analysis, design, implementation, testing, and deployment Mentor junior developers on OSM development practices Rich exposure to Oracle RODOD RSDOD architecture ,OSM reference cartridge implementation integration with other BSS/OSS applications. Knowledgeable in the latest eTOM-based models and processes for the Telco industry. Required Qualifications Bachelors degree in Computer Science, Information Technology, or related field 8+ years of experience in Oracle OSM development Strong knowledge of OSM architecture, cartridge development, and order management concepts Proficiency in XQuery, XSLT, XML, Java, and SQL Experience with Oracle WebLogic Server administration Familiarity with SOA principles and integration patterns Strong understanding of telecommunications order management processes Experience with version control systems (Git, SVN) Excellent problem-solving skills and attention to detail Strong communication and collaboration abilities Preferred Qualifications Oracle OSM certification Experience with Oracle Communications product suite (ASAP, UIM, BRM) for Integration Knowledge of telecommunications industry standards (TMF, ETOM) Experience with Agile/Scrum methodologies Experience with CI/CD pipelines and DevOps practices Knowledge of cloud deployment models for OSM

Roles Responsibility Should have a sound understanding of Customer Management, Siebel Order Management, Pricing Product Modeling in Telco Industry. Should have excellent Technical knowledge on ABO processes, Signals, Variable Maps, DVM, RSTT, Constraints, Eligibility Compatibility, Attribute Adjustments, Volume Tier Discounts, Contracts, Entitlements, Customizable Products, Promotions Promotion Groups Should have good knowledge on other Siebel modules such as Trouble Tickets, Marketing Management, Lead Management, Field Service Management etc. Demonstrate excellent issue analysis and troubleshooting skill Adhere to Siebel configuration best practices all times during SDLC Drive workshop - Requirements, Configuration, Product Walkthrough Should participate in Solution Governance, Architecture, Designing Estimating large scale CRM solution in Siebel in Telco space. Should be comfortable in participating in proposal preparation for prospective customers. Create functional and Technical Design Documents for critical areas of the Project. Review Functional Design Documents (FDDs),Technical Design Documents, Code prepared by consultants Should have rich exposure in Oracle RODOD architecture integration with other BSS/OSS Applications. Should have a sound knowledge in latest eTOM based models and processes for Telco Industry. Team participation and communication Demonstrate excellent verbal written communication skill. Able to communicate effectively with higher management in customer locations. Comfortable in conducting workshops at Customer locations. Guide consultants working in different functional and Technical areas. Work efficiently within one or more virtual teams along with Application Engineers, QA engineers, Project Managers and other members of the organization. Consult with customers on implementation and maintenance of customized Siebel implementations. Attend and participate in team meetings Participate in design workshops with customers either on-site or by phone and desktop sharing. Conduct custom product support training for customers as required.Qualification Minimum 8-10 years of c ore Siebel experience Should have worked as a Solution Architect in a minimum of 3 large Projects in Telco Industry. Should have worked as a Siebel SME in minimum 5 projects in design development involving Customer Management, Order Management, Pricing Product Modeling in Telco Industry. Knowledge of Agile, Water Fall Iterative project methodology Knowledge of Telecom industry is a must. Previous Consulting Experience Required Technically should be well versed in Configuration, Scripting, Workflows , EAI and EIM in Siebel. Knowledge of Open UI framework is preferable Knowledge of either UCM or Loyalty module will be an added advantage Must be willing to travel . Design, develop, and implement Oracle OSM solutions according to business requirements . Create and modify OSM Order and Process models using OSM Studio or Design Studio . Develop automation solutions using OSM cartridges, XQuery, XSLT, and Java Career Level - IC5 Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions. Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings. Roles Responsibility Should have a sound understanding of Customer Management, Siebel Order Management, Pricing Product Modeling in Telco Industry. Should have excellent Technical knowledge on ABO processes, Signals, Variable Maps, DVM, RSTT, Constraints, Eligibility Compatibility, Attribute Adjustments, Volume Tier Discounts, Contracts, Entitlements, Customizable Products, Promotions Promotion Groups Should have good knowledge on other Siebel modules such as Trouble Tickets, Marketing Management, Lead Management, Field Service Management etc. Demonstrate excellent issue analysis and troubleshooting skill Adhere to Siebel configuration best practices all times during SDLC Drive workshop - Requirements, Configuration, Product Walkthrough Should participate in Solution Governance, Architecture, Designing Estimating large scale CRM solution in Siebel in Telco space. Should be comfortable in participating in proposal preparation for prospective customers. Create functional and Technical Design Documents for critical areas of the Project. Review Functional Design Documents (FDDs),Technical Design Documents, Code prepared by consultants Should have rich exposure in Oracle RODOD architecture integration with other BSS/OSS Applications. Should have a sound knowledge in latest eTOM based models and processes for Telco Industry. Team participation and communication Demonstrate excellent verbal written communication skill. Able to communicate effectively with higher management in customer locations. Comfortable in conducting workshops at Customer locations. Guide consultants working in different functional and Technical areas. Work efficiently within one or more virtual teams along with Application Engineers, QA engineers, Project Managers and other members of the organization. Consult with customers on implementation and maintenance of customized Siebel implementations. Attend and participate in team meetings Participate in design workshops with customers either on-site or by phone and desktop sharing. Conduct custom product support training for customers as required.Qualification Minimum 8-10 years of c ore Siebel experience Should have worked as a Solution Architect in a minimum of 3 large Projects in Telco Industry. Should have worked as a Siebel SME in minimum 5 projects in design development involving Customer Management, Order Management, Pricing Product Modeling in Telco Industry. Knowledge of Agile, Water Fall Iterative project methodology Knowledge of Telecom industry is a must. Previous Consulting Experience Required Technically should be well versed in Configuration, Scripting, Workflows , EAI and EIM in Siebel. Knowledge of Open UI framework is preferable Knowledge of either UCM or Loyalty module will be an added advantage Must be willing to travel . Design, develop, and implement Oracle OSM solutions according to business requirements . Create and modify OSM Order and Process models using OSM Studio or Design Studio . Develop automation solutions using OSM cartridges, XQuery, XSLT, and Java

Business Analyst & Process consultant Chennai, India Information Technology 16387 Overview Prodapt Solutions is looking for a Business Analyst with telecom domain experience. *Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX stacks. *Should have solid understanding on different Service Fulfilment journey metrics. *Should have solid understanding of different BSS and OSS applications that support Lead to Cash journey. *Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. Responsibilities *Following OSS/BSS applications knowledge is mandatory - CRM, Product Catalog, Order Orchestration, Inventory management (Service inventory/Physical inventory), Provisioning & Activation system, Element Management System, Engineering workflow management. *Following Network OSS applications knowledge is desirable - Network Monitoring System, Test & Diagnostics application, Network performance management (monitoring, collecting data, reporting), Incident and Change management system. *Good knowledge on different CRM/BPM systems is mandatory. Knowledge on SalesForce, SNOW is desirable. *Should be able to evaluate internal functions, systems, business strategies and IT processes to find improvements that support Telco service providers future CRM strategies and goals. *Ability to use telecom, IT and enterprise architecture best practice methodologies, processes, functions, and data maps. *Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture *Accountable for ensuring project delivery of multi-domain BSS/OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders. *Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s. *Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria. *Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams. *Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed. *Knowledge on P/S/R catalog and specifications is desirable. Requirements Ability to work with stakeholders to create and define problem statements and root cause analysis Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous Validation of the documentation with stakeholders Capture and report back essential information from meetings Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge Use of collaboration and presentation tools like Mural Minimum Educational LevelBachelor Degree Min Experience (Years):5 Max Experience (Years):12

LotusFlare is a product company developing cloud native SaaS platform. Our solution is adopted by leading telecom providers to lift their product infrastructure into the digital age. Our cloud native SaaS platform runs on public clouds as well as supporting on-premise and hybrid cloud deployments. Working with us means working with a dynamic team of top engineers in the field at the leading edge of technology and infrastructure abstraction. Position summary: As a Migration Lead at LotusFlare, you will be responsible for planning and executing the end-to-end data and service migration from legacy BSS systems to the LotusFlare DNO Cloud platform. You will lead cross-functional teams to ensure a smooth, high-quality migration process that minimizes risk and maximizes operational continuity. This role is critical in enabling digital transformation for LotusFlares Tier-1 and Tier-2 telecom clients. Key Responsibilities Own and lead the full migration workstream within customer delivery programs for communications service providers (CSPs). Define and manage migration strategy, roadmap, and cutover plans (e.g., phased or big bang approaches). Coordinate across product, engineering, delivery, and customer teams to ensure alignment on requirements, timelines, and responsibilities. Conduct migration assessments of source systems, data quality, and readiness. Design and document migration architecture, including mapping of legacy data to DNO Cloud data models. Oversee build of ETL tools/scripts and automated migration frameworks where applicable. Lead execution of test migrations, data validation, data cleansing, reconciliation, and performance testing. Manage risks, issues, and mitigation plans related to migration timelines, data quality, and operational impact. Support cutover execution, post-migration validation, and early-life support activities. Provide regular reporting to project stakeholders and executive sponsors. Qualifications 8+ years of experience in IT/digital transformation projects, with at least 3 years in telecom BSS/OSS migration roles. Deep understanding of telecom BSS domains including CRM, billing, subscriber management, order management, and product catalog. Experience in data migration and transformation from legacy systems to modern, cloud-native platforms. Excellent verbal and written English and ability to communicate with clients. Strong technical background in data models, ETL, APIs, and cloud architecture (preferably AWS). Proven track record of delivering complex migrations on time and within quality standards. Excellent project leadership, stakeholder management, and cross-functional collaboration skills. Comfortable working in fast-paced, agile environments with geographically distributed teams. Bachelors degree in Computer Science, Engineering, or related field (Master s preferred). Preferred Skills Experience with LotusFlare DNO Cloud, Huawei, Netcracker, Amdocs, or similar platforms. Familiarity with CI/CD pipelines, data reconciliation tools, and automated validation frameworks. Knowledge of telecom regulatory and compliance requirements during migration. Exposure to microservices-based architecture and API-first systems. About LotusFlare LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software. LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare. LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access. From this initial work, LotusFlare s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company s main offering, the LotusFlare Digital Network Operator Cloud. LotusFlare DNO Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers. LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world. LotusFlare Website and Social Media Website: www.lotusflare.com LinkedIn: https: / / www.linkedin.com / company / lotusflare Instagram: https: / / www.instagram.com / lifeatlotusflare / Twitter: https://twitter.com/lotus_flare

What youll be doing... As a Solution Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application design and provide regular support/guidance to delivery teams. Demonstrate Omni-channel thinking and engagement creation experience. Provide solutions for multiple projects simultaneously, interfacing with business clients, subject matter experts, IT and internal project managers to ensure timely delivery of initiatives and status communication to all involved parties. Drive digital innovation by leveraging innovative new technologies and approaches to renovate, extend, and transform the existing technology base to optimize user experience Understand complex architectures and clearly communicate those architectures at both a technical and executive level. Find areas of agreement, brainstorm solutions, and gain consensus and alignment on solutions. Evangelize and teach best practices, system design principles and adoption of new technology or techniques Understand technology trends and the practical application of existing, new and emerging technologies to enable new and evolving business and operating models Complete ownership of one or more areas within solution architecture as well as lead a set of architects What we’re looking for... As part of the Enterprise Architecture group, we are looking for an experienced Solution architect for the consumer group who is creative with strong interest in technology and will focus on North star architecture and finding opportunities to architect the next generation, large-scale business systems. We are looking for someone who has the ability to apply multiple solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes. They should be able to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business solutions and models. As a Solution Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application design and provide regular support/guidance to delivery teams. You’ll need to have: Bachelor’s or Master’s Degree or equivalent Ten or more years of relevant work experience Three Years of work experience in solution/technical/enterprise architecture. Three years of experience in designing Pega journeys, NBAs, Predictive intelligence & machine learning analytics One or more experience on TMForum Open APIs implementation and design, Product Catalog, Marketing products designs One or more experience in designing large scale chatbot solutions, integration with chat, Voice & CRM systems, agent assistant solutions. One or more Solution experience in Customer and Assisted Channels, IVR, Bots, Mobile Apps, Care Applications, Stores applications. One or more Understanding of Cloud platforms, Microservices One or more PEGA BPM & Decisioning Even Better if you have Good understanding of content management solutions to manage marketing content on digital platforms. Preferably AEM Sound knowledge about data security and encryption Platform/Deployment in AWS with Kubernetes Telecom Domain background is must. TOGAF, TMForum certification will be an added advantage.

If digital transformation , next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams , earn a competitive salary and contribute to the largest digital transformations around the world. What’s in it for you? At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time , and parental leave . Expectations from the job: o Build expertise on Netcracker product suite, primarily SSP and Digital Channel o Refining the stories with Product Owners o Participating in the Story discussions with Product Owners and other streams to align the requirement o Grooming the Developers for the story which are in scope of each Sprint and which are refined with Product Owners o Create, manage and own high and low level design for each sprint o Design review with Dev and QA team o Identify cross-module requirements dependencies and potential gaps o Knowledge transfer sessions to New Joiners o Review design of other BA in the team o UI/UX alignment with UI/UX team and NC UI/UX team o Tech Demo Presentation to the product Owners for the each Sprint o Analyze implemented solution on product server and validate results Required Domain Knowledge: o B2B / B2C Portal experience o Channels Management in portal (eComm/ePos/eCare/SSP). o Experience in designing a light-weight, catalog driven Portal architecture. Knowledge in APIs Technical Knowledge: o Knowledge of PL/SQL, Java, programming languages o Having experience in analyzing the internal & external integration points and design, IA analysis. o Understanding of RESTful web services, Single Page Application deployment, Micro services. o Understands Product catalog modeling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix. o Understanding of shopping basket /cart management o Promotion & discount configuration & management, contract management in a standard ecommerce flow. o Understanding representation of customer’s product line details, usage, resign journey, invoice presentation, Adjustments /ETF in self-care Portal. o API (REST/json) analysis and design. Authentication & authorization techniques o Single Sign On Good to have – o Basic Knowledge of web technologies o Knowledge in Omni-channel, Multi-channel flow. o Marketing Catalog integration o Marketing & service notification (Kafka) o Key features in Point of sale journey. o Web Analytics Methodologies: o Agile / Waterfall Tools (preferred) o Invision App o Flow Charts / Process Tools: Visio / Bizagi / Signavio o Experience in KM Management Documentation o JIRA o Figma Relevant Experience: Min. Bachelor's degree or equivalent combination of education and experience; 7+ yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services; Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design; Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA; Who is Netcracker Technology? We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. Connect with us on LinkedIn and stay up to date on our company news. Roles and Responsibilities o Build expertise on Netcracker product suite, primarily SSP and Digital Channel o Refining the stories with Product Owners o Participating in the Story discussions with Product Owners and other streams to align the requirement o Grooming the Developers for the story which are in scope of each Sprint and which are refined with Product Owners o Create, manage and own high and low level design for each sprint o Design review with Dev and QA team o Identify cross-module requirements dependencies and potential gaps o Knowledge transfer sessions to New Joiners o Review design of other BA in the team o UI/UX alignment with UI/UX team and NC UI/UX team o Tech Demo Presentation to the product Owners for the each Sprint o Analyze implemented solution on product server and validate results

The Telecom Billing, Telecom Data and Analytics role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom Billing, Telecom Data and Analytics domain.

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title EMF EngineerLocation BengaluruCareer Level 10Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Provide national-level EMF compliance guidance to internal teams, ensuring that policies and procedures are in place for safe network deployment and operation. Oversee Passive Intermodulation (PIM) mitigation processes and ensure the application of best practices to minimize PIM-related issues in RAN hardware designs. Provide expert advice on PIM management during the installation, commissioning, and operation phases, ensuring proper integration of hardware to reduce interference and improve network performance. Ensure PIM compliance with industry standards and work with design teams to proactively identify and resolve potential PIM-related issues during site deployments. Lead efforts to mitigate PIM through optimal antenna design, isolation techniques, and RF conditioning strategies to ensure reliable and interference-free operation. Maintain accurate documentation of EMF compliance activities, audit results, concession resolutions, and escalation responses. Prepare reports and presentations for stakeholders, ensuring transparency and compliance across all projects. Monitor and track all sites that are identified as EMF compromised. Document all constraints and steps taken to mitigate risks, and ensure that corrective actions are followed to bring sites into full compliance. Required Skills and Qualifications:Extensive experience in RAN hardware design, with a deep understanding of antennas, combiners, baseband systems, small cell technologies, and PIM management. Expertise in EMF/ICNIRP regulations and their application to RAN hardware design, as well as knowledge of PIM mitigation techniques. Proven ability to lead complex technical challenges and provide strategic direction for hardware solutions. Strong communication, documentation, and presentation skills to liaise with internal teams, external regulatory bodies, and vendors. Experience in leading multi-operator forums and coordinating EMF compliance and PIM mitigation efforts at the national level. Ability to author and maintain national-level approved documentation for antenna configurations, isolation guidelines, and PIM management. Educational Qualification:Bachelors or Masters degree in Electrical Engineering, Telecommunications, or related field. 7+ years of experience in RAN hardware design and wireless communication solutions. BE / BTech Qualification 15 years full time education

E2E Architect and Technical Management in Charging and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Charging domain specially Charging, Policy & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle Charging and Billing Solutions. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is desirable. Strong proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic). Familiarity with cloud technologies and microservices architecture is a plus. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex charging and billing challenges. Communication: Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Certifications: Relevant industry certifications (e.g., Oracle Certified Professional) are a plus. Experience with relational database systems and/or similar technologies will be an asset. Excellent analytical and problem-solving abilities. Technical expertise with Gy, Sy, Gx, Charging, Policy and Charging. Have good knowledge on Implementation of Charging, Policy and Billing. Knowledge on network and BSS domain is expected.

Functional Manual Testers execute manual testing to validate the business functionality of mobile telecom applications This role focuses on ensuring that OSS/BSS, CRM, billing, and network applications meet user and business requirements This role involves understanding functional requirements, designing test cases, and identifying and reporting defects Key Responsibilities: Test Case Execution: Design and execute manual test cases according to test plans and scripts Verify system behavior against functional requirements of mobile telco systems Perform exploratory, smoke, and regression testing to identify defects Collaborate with domain SMEs and Test Leads to ensure comprehensive functional coverage Validate integration between telecom systems (e g , CRM to billing, OSS to BSS) Work with telecom protocols such as SIP, RTP, SS7, Diameter, and SCTP Use protocol analyzers like Wireshark for debugging and validation Test Data Preparation: Prepare and maintain test data for test execution Ensure data quality and consistency Support user acceptance testing (UAT) by preparing test data and environments Test Environment Setup: Set up and configure test environments Install and configure necessary software and hardware Defect Tracking and Reporting: Log and track defects using defect tracking tools like Jira or Bugzilla, ensuring timely resolution Provide clear and concise defect reports Work with development teams and operations teams to resolve defects promptly Collaboration Collaborate with development and product teams to refine requirements and ensure test alignment with project goals, and timely delivery Lead and mentor junior testers, sharing knowledge and best practices Collaborate with product teams and operations to identify opportunities for process improvement Provide regular updates on testing progress, risks, and issues Key Expertise / Knowledge: In-depth knowledge of functional

Work location - PuneObjectives of this role: Sr Software Engineer You aim to ensure the highest quality of our software by developing and executing tests to detect and report any errors in the product You will work on developing suitable testing plans and frameworks that align with our customers You will also be responsible for coordinating with several functions and teams to incorporate necessary product changes, end to product validation Responsibilities Ensure test runs and results within the given time frame Develop and execute test plans to validate software functionality against requirements and specifications Identify, report and track software defects and issues Perform functional, performance, security and regression testing of software products Report test results and defects to the development team and other stakeholders and work on their resolution Provide suggestions and feedback to improve the quality of the software development process across teams Stay updated with the latest testing tools, techniques, and methodologies Required skills and qualifications Bachelor s or master s degree in data engineering, Computer Science, or related areas At least 3-5 years of experience in testing, quality assurance or similar roles Preferability on PL SQL & Database validation You have excellent problem-solving skills, an analytical mindset, and strong communication skills Preferred skills and qualifications Knowledge of telecom main, OSS/BSS functionality Skilled in testing tools such as Octane, JIRA, Selenium, Appium, and other testing frameworks to develop and execute tests Certifications such as ISTQB (International Software Testing Qualifications Board) and CSTE (Certified Software Tester) Database technologies like SQL, NoSQL, and cloud data warehouses with advanced analytics and data management (e g , Snowflake, Redshift)

Petrol Allowance 4rs/km , No other allowance Salary - 26800 CTC Experience (Min) : Relevant experience with any our required equipment like Nokia, Huawei and Ceragon. Khushboo.koser1068@nrserv.com

To handle 24x7 network operation in the field to achieve uptime > 99.9% Coordination with the IP partners for maintain SLA , KPIs and other operational aspects Coordination with SNOC, Central teams to achieve service excellence and improvement of network availability To carry out Preventive and Corrective Maintenances at Cell sites for Electronics and Passive elements deployed by VIL in accordance to the guidelines. Conduct acceptance testing of new sites/hops/nodes to ensure proper implementation in coordination with circle project/TI vendors Support physical activities in relation to different quality improvement initiatives like TRX addition/replacement, height increment, node up-gradation, microwave link restructuring etc. Coordination with other network verticals to monitor and maintain Service affecting KPIs as per SLA Spare and inventory handling at site level, support in RS&R Maintaining all kinds site related documents and time-to-time updating to the circle database repository team Compliance to HSW and WFM KPIs Support for validation of energy, IPF and other cost related parameters at site level Role & responsibilities Preferred candidate profile

Hi All, We are looking for BSS Architect. Role: Domain Architect/ Application Architect Mandatory: Telecom BSS, TMF API, Microservices in Java Secondary: Google Cloud, Kubernete Responsibilities: Closely work with Product owners, E2E architect and SA of different Tribes as domain Architect Delivery of all design documents like IFS, AID, SAD, HLD/LLD for CC Swagger preparation and validation as per TMF Solution and Design for CC deliverables

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Team Member - BSS O&M Job Level/Designation M1 Function/Department Technology/ O&M Location Bhubaneshwar Job Purpose To handle Active Equipment Operations at field to achieve operational excellence by handling network operation/ SLA KPIs/Faults and taking appropriate actions to maintain the best network uptime. Key Result Areas/Accountabilities To handle 24x7 network operation in the field to achieve uptime 99.9% Coordination with the IP partners for maintain SLA , KPIs and other operational aspects Coordination with SNOC, Central teams to achieve service excellence and improvement of network availability To carry out Preventive and Corrective Maintenances at Cell sites for Electronics and Passive elements deployed by VIL in accordance to the guidelines. Conduct acceptance testing of new sites/hops/nodes to ensure proper implementation in coordination with circle project/TI vendors Support physical activities in relation to different quality improvement initiatives like TRX addition/replacement, height increment, node up-gradation, microwave link restructuring etc. Coordination with other network verticals to monitor and maintain Service affecting KPIs as per SLA Spare and inventory handling at site level, support in RS&R Maintaining all kinds site related documents and time-to-time updating to the circle database repository team Compliance to HSW and WFM KPIs Support for validation of energy, IPF and other cost related parameters at site level Core Competencies, Knowledge, Experience Strong understanding of BSS and MW (Nokia and Huawei ) Hands on experience of handling Nokia and Huawei BSS and MW network elements Ability to influence Infra partners, Govt. and Local agencies, Telecom Vendors and other third party service/goods providers. Effective communications and relationship management Agility and positive attitude Must have technical/professional qualifications B.E/B.Tech./ Diploma with 5+ years of field operation experience. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

We are seeking a Business Development Manager to join the Fixed Network presales team at Nokias India Regional Center (RBC). In this role, you will lead technical customer engagements across the sales cyclepre-RFP, RFP, offer defense, and negotiations. Youll identify and shape solutions using Nokias Fixed Network portfolio, while working closely with Account Teams, delivery, and PLM to ensure strategic alignment and value-driven proposals. Strong business acumen and a solid understanding of customer environments are key to success. You have: Bachelors degree with 710 years of experience, including a minimum of 23 years in Pre-Sales or Product Development for ONT, FWA, and Wi-Fi routers. Proactively identify customer leads for Fixed Network opportunities, including GPON, Fixed Wireless, Copper Access, and Wi-Fi. Understand customer needs, identify new market and technology trends, and explore external/internal solution providers to complete end-to-end solutions. Stay updated on competitive products and Nokia USPs, keeping abreast of technology advancements and next-generation Fixed Network products and technologies. Engage with the customer to prepare pre-RFP requirements and assist the Account team and customers in preparing RFPs to ensure Nokia Fixed Network products are best suited. It would be nice if you also had: Own and prepare solution documents, BoQ, and best-fit RFP responses, and conduct demos/POCs for the customer successfully. Transfer the end-to-end solution for the Project Kick-off Meeting (KoM) and support a smooth transition to project execution at the start. Collaborate with other business units to fulfill end-to-end customer requirements for the RFP, work with Business Units to define a roadmap aligned with customer requirements. Knowledge of FTTx, Wi-Fi devices, 5G FWA solutions, and 3GPP/Wi-Fi standards. Basic NMS/OSS knowledge, including Kafka, TR-69, TR-369, and REST APIs. Understanding of OSS and BSS workflows, including GIS information flow, Inventory, Order Management, Assurance, Activation, Performance, Fault Management, Device Management, and Alarm Correlation. Pre-Sales experience in Product Development on ONT, FWA, and Wi-Fi routers. Preferably has working experience with GPON, ISAM 7360 FX products, ONT, Corteca, Altiplano, and Nokia FWA. Good understanding of service platforms, including internet subsystems like BNG, Mobile Core, Policy Managers, and network planning for new service introductions in Telco networks and SDAN. Engage with customers for offer presentations and negotiations, and align with business units to understand and prepare roadmaps tailored to specific customer requirements.

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Envision, design, and build the Software infrastructure that keeps the solutions running. Challenge ideas, identify problems and create efficient solutions. Develop flexible, maintainable, and scalable application components. Collaborate with development peers and lead the way staying up to date with tools and technology trends Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Min 4 yrs of exp. We are seeking a skilled Telecom Operations Specialist / Support Engineer to join our team. The ideal candidate will have a strong background in Linux Shell Scripting, SQL Database Querying, and hands-on experience with OSS/BSS systems in the telecommunications sector. Familiarity with Cramer tools, defect triage, and incident management processes are key to ensuring optimal performance and efficient resolution of network and service-related issues. Exposure to COTS products used in telecom operations is highly desirable Preferred technical and professional experience Manage and monitor system resources, databases Develop and maintain shell scripts for automating repetitive tasks. Streamlining system operations in a Linux environment

Key Responsibilities Strategy Identify the underlying risk that exists in Balance Sheet and provide a view to CFO/ Risk committee as appropriate. Review to ensure the Integrity, accuracy, and completeness of the GL, detect inconsistencies and review variances and rectify any accounting error prior to book close window. Perform high quality review of IFRS Financials and disclosures for external publication, ensuring no material misstatements Business Awareness and understanding of the wider business, economic and market environment in which the Legal Entity operates Processes To work closely with the R2R controllers Unit Head in managing the Financial Controls Risk function. Identify and present Financial Operational Risk to the Senior Managements (CFO , Cluster CFO Reg. CFO etc. , ) through various Risk FORUMs like FORTM , FC CONNECT , JSR etc. , To improve the NPS scores , people engagement , RR , P3 review and provide timely feed back to the team To support CFO declaration / reduction of Group Queries Support the implementation of BSS Tool in ASPIRE Improve External and Internal GIA audit grades ARIS - Process mapping for all L3 processes implement opportunities identified Successful implementation and sustainability of Controllership Framework for the assigned countries. Ensure that the periodic reconciliation substantiation exercise across the bank is performed smoothly and escalate exception / non-compliance to the department head To test and sign off existence of financial control measures when the organization launches any new product, ventures, subsidiaries and such other specific projects. Support the day-to-day controls periodic monitoring activities, timely identification and reporting of significant risks losses, and effectiveness of risk mitigation actions People Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Risk Management The ability to interpret the Group s financial information, identify key issues based on this information and put in place appropriate controls and measures Governance Monitor and ensure that appropriate Change governance is followed across all transformation initiatives. Represent the function at the governance forums in place for tracking change initiatives and influence decisions in respect of the change backlog, prioritisation, choice of technology tools and the operating model. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Key stakeholders Country Finance, GFS Skills and Experience Demonstrates proficiency in MS Excel and PowerPoint PSGL experience TPGL / FCS experience Qualifications Minimum 6 years of work experience in financial control / operational risk functions of FIs , internal audit of FIs or external audit from Big 4 firms or over 15 years experience in the FA domain CA / CWA preferred Exposure to SAP, PSGL , work experience in TPGL module preferred. Exhibiting influential capabilities across departments in complying with the General Ledger Controls and Reconciliation Policies of the organization People handling skills Strong interpersonal skills required Strong communication skills and experience in liaising with Senior Management / stakeholders. Experience in monitoring and implementation of financial control measures and other risk management matters. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 18617

Senior Product Manager (BSS/OSS/Tools) Full Time Bengaluru (Hybrid) Post Date : May 14, 2025 How You Will Contribute Own the OSS/BSS and Tools Product Roadmap: Define, prioritize, and execute a comprehensive product roadmap for OSS/BSS systems, service provisioning, and internal operational tools. This includes enhancing existing platforms and developing new solutions to support our expanding global customer base and operations. Actively participate as a stakeholder in the build vs buy decision making for needed tools. Contribute to RFPs as needed. Drive Operational Efficiency: Identify and address bottlenecks in our operational workflows through the development and implementation of innovative tools and process improvements. Engage with Stakeholders: Collaborate closely with internal operations, engineering, sales, support, and partner teams to gather requirements and ensure alignment on product priorities. Translate Needs into Technical Requirements: Translate complex business requirements into clear and concise technical specifications for engineering teams. Engage with Diverse Customers: Actively engage with customers across various segments (MNVOs, MNOs, OEMs) to understand their needs, pain points, and use cases. Translate these insights into actionable product requirements. Define and Commercialize Operational Capabilities: Work with technology teams to define, develop, and launch new operational capabilities that streamline service provisioning, billing, monitoring, and support. Analyze Performance and Drive Improvements: Define and track key performance indicators (KPIs) for OSS/BSS and operational tools. Use data-driven insights to identify areas for improvement and drive continuous optimization. Ensure System Reliability and Scalability: Ensure that our OSS/BSS systems are robust, scalable, and capable of supporting a growing customer base and service offerings. Champion the Customer: Be a strong advocate for the customer, ensuring their needs are considered throughout the product development process. What We Look For 12+ years of product management experience, with hands-on experience with OSS/BSS systems (including billing and service provisioning) and operational tools, within the telecom industry. Proven ability to define and execute product roadmaps, from ideation to launch. Strong technical acumen, with the ability to understand and discuss complex technical concepts with engineers. Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with both technical and non-technical audiences. Experience working with diverse customer partner segments (MNVOs, MNOs, OEMs) is highly desirable. Data-driven decision-making mindset, with the ability to analyze data and draw actionable insights. Ability to thrive in a fast-paced, dynamic startup environment and adapt quickly to changing priorities. Experience with agile development methodologies. Bachelor s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience. Familiarity with ITIL, TM Forum frameworks (eTOM, SID, TAM) is preferred. Education BE/B.Tech/ME/M.Tech/MCA Interview Rounds 3 Technical rounds Experience Level 12+ Years Required Candidate login to applying this job. Click here to And try again Login to your account Email Address: Password: Senior Product Manager (BSS/OSS/Tools) Drop your resume or click to upload File types supported: .doc, .docx and .pdf | Max file size: 3 MB or First Name: * Last Name: * Email: * Phone: * Current Job Title: Online resume/portfolio link Address Country State Postal code How soon can you join* How did you hear about us* By clicking checkbox, you agree to our and

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: BSS Billing. Experience5-8 Years.

Were looking for a Solution Architect to lead the technical aspects of pre-sales, solutioning, and project delivery. Youll ensure project success, drive technical solutions, and engage with customers to meet their expectations. What Youll Do: Deliver pre-sales technical presentations and assist with RFP responses. Work with engineering teams to design and implement scalable telecom solutions. Own project execution, managing UAT, production releases, and change management. Act as the key interface between customers and LotusFlares teams. Troubleshoot technical issues and create best practice documentation. What We Look For: 5+ years in Project Management, Technical Program Management, or Solution Architecture. 3-5 years in software development lifecycle (engineering or architecture). 5+ years in telecommunications, with expertise in IT and Core (OCS/PS/CS). Strong knowledge of API design, cloud infrastructure, and client-server interactions. Experience delivering products in fast-paced, cross-functional environments. Excellent problem-solving, communication, and stakeholder management skills. Willingness to travel up to 20%.

Responsibilities:- Prospect and qualify potential clients over the phone- Develop and maintain strong relationships with clients- Negotiate and close sales deals- Provide excellent customer service- Stay up-to-date on product and service offerings- Meet and exceed sales targetsRequirement :- 1+ years of experience in telesales or a related field- Strong communication and negotiation skills- Excellent customer service skills- Ability to work independently and as part of a team- Proven ability to meet and exceed sales targets- Knowledge of our products and services is a plus This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Overview: We are seeking a highly skilled and experienced profession to lead our solutions architecture team. The ideal candidate will have a strong background in the IT industry, with extensive experience in the telecom domain, digital transformation projects, and end-to-end solution delivery. This role requires excellent leadership, technical, and communication skills to manage complex IT projects and ensure client satisfaction. Roles &Responsibilities: Solution Architecture: Design and implement end-to-end IT solutions, including OSS/BSS applications, networks, and digital transformation projects. Develop high-level and low-level design documents. Stakeholder Management: Engage with clients, gather requirements, and finalize project scope. Maintain strong relationships with stakeholders and ensure their expectations are met. Technical Leadership: Provide technical and functional guidance to the delivery team. Oversee the development, integration, and deployment of IT solutions. Risk Management: Identify potential project risks and issues early. Develop and implement mitigation strategies to ensure project success. Quality Assurance: Implement and maintain quality assurance processes to ensure deliverables meet required standards and client expectations. Process Improvement: Continuously seek opportunities for process improvements and implement best practices to enhance project delivery and customer satisfaction. Requirement: Database: NoSQL Front-End Technologies (mandatory): JavaScript, Angular, React, Next.js oContent Management Tools: AEM (preferable) Design & Architectural Tools: JIRA, Confluence, Sparx, MS Visio Integration & API Management: IT and Network Integration, API Management

Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.