Client Service Specialist TRIAD SOFTWARE PVT LTD

0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As a part of this role, you will be responsible for working closely with insurance carriers to resolve escalated claims efficiently. You will play a crucial role in driving and influencing change to enhance automation processes. It will be your responsibility to share the results and successes achieved through root cause analysis with the business stakeholders. Your duties will also include reviewing client escalated issues and action items, conducting root-cause analysis, and utilizing this information to improve straight-through processing (STP) and enhance the overall client experience. You will be expected to build and maintain strong relationships with key stakeholders, including regional and global product heads, by keeping them informed of strategic client feedback that can impact the overall client experience and influence the development of the target operating model (TOM) and budgeting process. Additionally, you will be required to confirm daily via the FICC Real Time Matching system, handle repricing and pair-off resolution, investigate and resolve cash/stock record breaks, and confirm affiliate trades and fails with Broker/Dealer. This is a full-time, permanent position suitable for entry-level candidates. The work location for this role is in-person. Benefits include Provident Fund. ,

Posted 2 weeks ago

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Custody Product Delivery Manager HSBC

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Custody Product Delivery Manager at HSBC, you will play a crucial role in planning and executing one functionally aligned pod, supporting key client projects. Your responsibilities will include driving successful delivery through end-to-end leadership, collaboration with business partners, technology groups, external suppliers, market infrastructure, and customers. Your role will involve chairing, facilitating, and presenting updates to review overall progress during change lifecycle stages. You will proactively address risks and issues, ensuring appropriate mitigation and remedial plans while seeking endorsement from key stakeholders. Prioritizing backlogs to balance client and internal initiatives will be essential, fostering a positive, inclusive, and collaborative working environment across disciplines and teams. Your ability to promote agile ways of working, participate in client-facing discussions, manage multiple senior stakeholder groups, and identify opportunities for improvement will be key in this role. You will lead teams toward goals that contribute to the execution of the strategy and build long-term capabilities. To excel in this role, you should possess strong written and verbal communication skills in English, along with proven experience in management and leadership. Knowledge of Custody or wider Post Trade, Equities, or Fixed Income within Securities Services is ideal, along with experience in the capital market industry. Flexibility, initiative, and the ability to manage ambiguity effectively are crucial, as is the ability to work in a matrix environment and influence stakeholders. Your role will also involve strong presentation skills, autonomy in execution, and the ability to thrive in a fast-paced, dynamic environment across different groups and time zones. A sound understanding of IT infrastructure, software development, and experience with business/functional design will further enhance your success in this role. Join HSBC to make a real impact and be valued for your contributions as you help businesses thrive, economies prosper, and people realize their ambitions.,

Posted 1 month ago

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