Senior Brokerage Operations Specialist OnePay

7.0 - 11.0 years

0 Lacs

delhi

On-site

Role Overview: You will be responsible for team leadership, operational oversight, compliance and risk management, problem resolution, data analysis and reporting, and process improvement in the financial service customer service/operations leadership role. Key Responsibilities: - Supervising, training, and developing a team of service agents - Ensuring adherence to company policies and fostering a high-performance team atmosphere - Managing day-to-day operational activities of the broker dealer with accuracy, compliance, and efficiency - Identifying and mitigating areas of operational risk - Addressing customer complaints, escalating issues, and enhancing customer satisfaction - Tracking KP...

Posted 3 weeks ago

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Senior Brokerage Operations Specialist OnePay

7.0 - 11.0 years

0 Lacs

delhi

On-site

The role involves supervising, training, and developing a team of service agents, ensuring a high-performance team atmosphere and adherence to company policies. You will work with the Brokerage Operations Lead to manage day-to-day operational activities of the broker dealer, ensuring accuracy, compliance, and efficiency. This includes daily monitoring of operational reports, escalating any issues, and addressing customer complaints to enhance customer satisfaction. Additionally, you will be responsible for identifying and mitigating areas of operational risk, tracking KPIs, providing insights into the customer service experience, analyzing customer feedback for process improvement, and imple...

Posted 3 months ago

AI Match Score

Apply

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