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Senior Brokerage Operations Specialist OnePay

7.0 - 11.0 years

0 Lacs

delhi

On-site

The role involves supervising, training, and developing a team of service agents, ensuring a high-performance team atmosphere and adherence to company policies. You will work with the Brokerage Operations Lead to manage day-to-day operational activities of the broker dealer, ensuring accuracy, compliance, and efficiency. This includes daily monitoring of operational reports, escalating any issues, and addressing customer complaints to enhance customer satisfaction. Additionally, you will be responsible for identifying and mitigating areas of operational risk, tracking KPIs, providing insights into the customer service experience, analyzing customer feedback for process improvement, and imple...

Posted 1 month ago

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