Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: Having 10 + yeast exp in GI Storage and Strong knowledge of NetApp FAS / AFF Series design and implementation Strong knowledge of Pure Storage XL/C/E Series design and implementation Strong knowledge of EMC Isilon design and implementation Strong knowledge of CISCO & Brocade SAN switches, including design, implementation, zoning, and troubleshooting Experience with server virtualization (preferably VMware) Strong analytical and troubleshooting skills Self-motivated and able to identify and complete necessary tasks independently Broad IT knowledge and understanding of complex system interrelationships Thorough understanding of supported technology products Familiarity with ITIL processes and ITSM ticketing systems Ability to learn quickly and provide deep technical support across multiple technologies Ability to work effectively in a diverse, international team Strong knowledge of storage technologies and protocols (SAN, NAS, DAS, iSCSI, Fibre Channel, etc.) Experience with backup and recovery solutions such as Veeam, Commvault, or Veritas NetBackup Experience with cloud storage solutions such as AWS S3/EC2, Azure Blob, etc. Expertise in Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation for automation Proficiency in scripting languages like Python, PowerShell, Bash, or Perl for automation and system integration Proficiency with monitoring tools such as Icinga, Grafana, ELK, or others Strong knowledge of data replication, archiving, and disaster recovery concepts Knowledge of security practices and compliance requirements related to storage and backup systems Proficiency in storage performance monitoring and optimization Excellent problem-solving and troubleshooting abilities Strong communication and collaboration skills Minimum of 10 years of experience in IT infrastructure within a large enterprise environment (10,000+ users and 2,500+ servers) Ability to multitask and meet project deadlines with minimal supervision Working knowledge of operating systems including Windows, RHEL, and AIX Excellent verbal and written English communication skills Required Certifications: NetApp Pure Storage Dell EMC Brocade or Cisco Cloud (AWS, Azure, etc.) Optional Certifications: Linux and Windows certifications Ansible, Terraform, or CloudFormation certification Scripting certifications (Python, PowerShell, Bash, or Perl) Preferred Technical and Professional Expertise: Having 10 -15 years exp in storageAct as a senior engineer supporting global NAS/SAN operations for NetApp, Isilon, and Pure Storage arrays Lead implementation efforts including installation, configuration, migration, and go-live of storage arrays Perform SAN & NAS storage firmware upgrades across multiple customer environments Manage Clustered Data ONTAP operations Utilize tools such as ActiveIQ, Pure1, and EMC toolsets proficiently Monitor and manage storage performance effectively Manage features such as Snapshot, SnapMirror, SnapVault, SnapRestore, Vol Copy, NDMP copy, deduplication, etc. Handle Pure replication and SyncIQ operations Perform advanced data recovery techniques Create change requests and participate in CAB meetings Develop SOPs for L1 and L2 storage support teams; provide operational assistance Troubleshoot and coordinate hardware issues Prepare Root Cause Analysis (RCA) reports for P1 and P2 incidents Mentor and train new team members; support knowledge sharing Participate in problem management and raise Problem (PB) tickets for recurring issues Willingness to work in a 24/7 support environment Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
