NETWORK Engineer IQMatrix Infoways Solutions Pvt Ltd

1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

As a L1 Network Technician, you will be responsible for dealing with broadband technical incidents and providing exceptional customer support and service. Your primary focus will be troubleshooting xDSL incidents and ensuring efficient resolution for our customers. You will play a crucial role in driving fault resolution to meet SLAs and handling customer queries using our ticketing system. Your key responsibilities will include configuring and testing routers and modems, resolving escalated incidents promptly, and ensuring all incidents are managed effectively within our processes. Additionally, you will maintain professional relationships with customers, suppliers, and colleagues while performing 1st line triage and other assigned duties. To excel in this role, you should possess excellent verbal and written communication skills, a strong understanding of xDSL/broadband technologies and protocols, and basic networking knowledge including IP, DHCP, and DNS. Experience with enterprise-grade routers/modems and familiarity with logging and alerting principles are essential. Desirable qualifications include Cisco CCNA or Juniper JNCIA certification, knowledge of WiFi networking principles, and experience working with cellular networks. Your dedication to delivering high-quality technical support and your ability to work collaboratively with a diverse team will be key to your success in this role.,

Posted 2 days ago

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Services Solution architect - Broadband Providers Cyient Inc

15.0 - 20.0 years

3 - 12 Lacs

Hyderabad, Telangana, India

On-site

Portfolio Development Identify and develop new business areas and service offerings for Fiber Broadband service providers . Define and shape the services portfolio to align with evolving market needs. Evaluate and establish strategic technology partnerships with key industry players. Drive innovation in service concepts and delivery models tailored to regional Altnets. Solution Architecture & Technical Sales Provide technical leadership and support to sales and business development teams. Develop business cases , technical proposals , and RFQ responses for new projects. Collaborate with internal Cyient teams and external partners to gather required technical inputs for solution design. Contribute to pre-sales efforts by translating client needs into scalable and technically viable solutions. Domain Requirements 15+ years of experience delivering telecom services, with a strong focus on Fiber Broadband providers preferably within the UK/EMEA regions . Proven expertise in designing and managing services such as: Service Desk / L1 Support Incident & Problem Management Network Provisioning, Configuration & Capacity Management Change Request Management Customer Onboarding New Product Launch and Introduction In-depth understanding of delivery challenges for regional fiber providers (Altnets) who own and operate their own broadband infrastructure. Hands-on experience in: Network and OSS/process consolidation of two or more Altnets. Digital transformation initiatives within broadband operator environments. Strong grasp of OSS architecture and standards, particularly TM Forum's Open Digital Architecture (formerly Frameworx) . Comprehensive knowledge of broadband telecom network architectures , including: Access Networks: GPON, XGS-PON Transmission: OTN, DWDM, IP/MPLS, iBGP Core Networks: TCP/IP, Switching, Routing, DNS, DHCP Transit & Peering: EBGP, Carrier Grade NAT General Requirements Demonstrated success in technical sales of complex telecom solutions . Strong experience in project and program management . Excellent organizational, communication, and leadership skills . Proficiency in MS Office tools and project tracking systems. Analytical mindset with strong problem-solving capabilities . Fluent in English (written and verbal).

Posted 2 months ago

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