1.0 - 6.0 years

1 - 7 Lacs

Hyderabad, Telangana, India

Remote

Candidate will be required to work different shifts. Provide first-level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications, and printer problems. Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide. Answer incoming customer phone calls and e-mail while providing superior customer service. Responsible for the ownership of incident creation, resolution, and closure. Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails, and service requests. Actively listen to each customer's request; confirm an understanding of the issue, diagnose the problem, and provide an accurate solution. Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer's issue. Utilize basic networking functions and support for e-mail clients is essential. Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical Requirements: Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Additional Requirements: Good verbal and written communications skills. Must be able to enunciate clearly over the telephone. Must be able to interpret customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills, and the drive to assume more responsibilities. Minimum of two years practical experience in the computing industry and corporate service-desk computing environment. 24x7 shift model (7/365 availability is required). Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking. Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system. Preferred Qualifications: Bachelor's degree required. Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferably in a Service Desk environment. Customer service, technical training and/or industry standard certifications preferred. Contact Center experience will be a plus.

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Services Solution architect - Broadband Providers Cyient Inc

15.0 - 20.0 years

3 - 12 Lacs

Hyderabad, Telangana, India

On-site

Portfolio Development Identify and develop new business areas and service offerings for Fiber Broadband service providers . Define and shape the services portfolio to align with evolving market needs. Evaluate and establish strategic technology partnerships with key industry players. Drive innovation in service concepts and delivery models tailored to regional Altnets. Solution Architecture & Technical Sales Provide technical leadership and support to sales and business development teams. Develop business cases , technical proposals , and RFQ responses for new projects. Collaborate with internal Cyient teams and external partners to gather required technical inputs for solution design. Contribute to pre-sales efforts by translating client needs into scalable and technically viable solutions. Domain Requirements 15+ years of experience delivering telecom services, with a strong focus on Fiber Broadband providers preferably within the UK/EMEA regions . Proven expertise in designing and managing services such as: Service Desk / L1 Support Incident & Problem Management Network Provisioning, Configuration & Capacity Management Change Request Management Customer Onboarding New Product Launch and Introduction In-depth understanding of delivery challenges for regional fiber providers (Altnets) who own and operate their own broadband infrastructure. Hands-on experience in: Network and OSS/process consolidation of two or more Altnets. Digital transformation initiatives within broadband operator environments. Strong grasp of OSS architecture and standards, particularly TM Forum's Open Digital Architecture (formerly Frameworx) . Comprehensive knowledge of broadband telecom network architectures , including: Access Networks: GPON, XGS-PON Transmission: OTN, DWDM, IP/MPLS, iBGP Core Networks: TCP/IP, Switching, Routing, DNS, DHCP Transit & Peering: EBGP, Carrier Grade NAT General Requirements Demonstrated success in technical sales of complex telecom solutions . Strong experience in project and program management . Excellent organizational, communication, and leadership skills . Proficiency in MS Office tools and project tracking systems. Analytical mindset with strong problem-solving capabilities . Fluent in English (written and verbal).

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