JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Director Work Dynamics What this job involves Strategic Leadership You will provide strategic direction and leadership to the account management team. This involves setting clear goals, objectives, and performance targets to ensure the team is aligned with the overall business objectives. Client Relationship Management You will oversee the management of key client relationships, acting as a primary point of contact for senior-level client stakeholders. Building and maintaining strong relationships with clients is crucial for customer satisfaction and business growth. Account Planning You will be responsible for developing comprehensive account plans for key clients. This involves understanding the clients business objectives, identifying opportunities for growth, and creating strategies to achieve the clients goals. Team Management You will lead a team of account managers, providing guidance, coaching, and support to ensure they deliver exceptional service to clients. This includes overseeing their performance, conducting performance evaluations, and providing ongoing training and development opportunities. Financial Management You will be responsible for driving revenue growth within key accounts. This includes monitoring account profitability, managing budgets, and identifying opportunities to upsell or cross-sell additional services. Business Development You will collaborate with business development teams to identify and pursue new business opportunities within your existing accounts. This may involve conducting market research, identifying target clients, and participating in proposal development and presentations. Operational Excellence You will ensure operational excellence within the account management function. This involves implementing and monitoring best practices, developing and streamlining processes, and leveraging technology to enhance efficiency and effectiveness. Reporting and Analysis You will produce regular reports and analysis on key account metrics, including account performance, revenue growth, client satisfaction, and market trends. These insights will help inform strategic decision-making and drive continuous improvement. Sound like youTo apply you need to be: We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a: Seasoned expert You have at least 10-12 years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team. Critical thinker Does problem solving come naturally to youIn this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organizational skills to prioritize work and meet tight deadlines. Compassionate leader Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Bengaluru, KA Scheduled Weekly Hours 40 Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.
