International Voice Process Executive Trigent Software

1.0 - 6.0 years

2 - 4 Lacs

Bengaluru, Mumbai (All Areas)

Work from Office

Job Description: Please find the detailed job description attached for your reference. Job Description: Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interacti...

Posted 2 months ago

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