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Assistant Manager - Work Force Management (WFM) Genpact

2.0 - 6.0 years

0 Lacs

telangana

On-site

As an Assistant Manager in Work Force Management (WFM) at Genpact, you will play a crucial role in ensuring adequate staffing to match call demand. Your responsibilities will include recommending staffing changes, coordinating with WFM resources daily, and participating in meetings with Operations & the Client. You will be responsible for analyzing data at a market/process level, providing insights to internal/external stakeholders, identifying volume variations, and alerting stakeholders proactively. To excel in this role, you are required to hold a graduate degree or equivalent with a strong academic record. Excellent communication skills are essential, along with proficiency in using Exce...

Posted 2 months ago

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