Brand Reputation Management Executive

We are seeking a self-motivated and results-oriented creative professional to join our team as an Executive - Brand Reputation Management. Your responsibilities will include: - Reviewing customer feedback on various social media platforms and websites for multiple locations and entities, managing posted reviews and complaints, and ensuring timely responses to all reviews. - Developing and maintaining a strategy for monitoring and managing feedback across all social media channels, online directories, review sites, and search engine business sites. - Creating and implementing a strategy to encourage reviews at appropriate touchpoints using approved communications, enabling devices, and community engagement. - Monitoring and responding to social reviews and engagement. - Managing listings on search engines, online directories, and ratings/review sites. - Facilitating online company and physician reviews and endorsements. - Coordinating internal and external provider and quality ratings for public dissemination in an easily understandable format. - Tracking, analyzing, and reporting online reputation results. - Identifying trends, questions, opportunities, and escalating issues to the appropriate teams. This is a full-time position with the possibility of an internship. The work schedule will involve rotational shifts, and the work location will be in person.,