Department Manager - Footwear Reliance Retail

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Reliance Retail is India's largest, fastest-growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail. This is a full-time role based in Aurangabad, Akola, Chandrapur, and Wardha (Maharashtra). As a Department Manager, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets. **Job Role**: Store Operations **Job Position**: Department Manager **Value Stream**: Retail Operations **Function**: Store Operations **Location**: Aurangabad, Akola, Chandrapur, Wardha - Maharashtra **KEY RESPONSIBILITIES AND KPIs OF THE ROLE** **Responsibilities**: - Achieve revenue, gross margin - Control inventory level and shrinkage - Adhere to Mockshop guidelines - 100% SOP Implementation - Statutory Compliance **KPIs**: - Achieve AOP - SOP Implementation and Adherence in department - People Management - Inventory control - Competition update **Financial Planning & Budgeting**: - Achievement of Targeted Annual Operations Planning (AOP), Gross Margin, and Sales Per Square Foot (SPSF) - Increase margins and minimize expenses - Control shrinkage - Achieve higher average transaction value per customer **People Management**: - Control Attrition - Product knowledge, brand differentiation - Optimize manpower resource for the category - Functional and behavioral training - Update category and store associates on the latest development in new product/brands and presentation/selling technique **Policies, Processes & Procedures**: - SOP Implementation and Adherence in the department - Achieve targeted ATS (Available to Ship) and Conversion - Mystery Shopping Findings and Improvement - Gather consumer data for feedback - Adhere to Mockshop guidelines **OPERATING NETWORK** **Key Interactions**: **Internal**: - Subordinates - Within the Function - Outside the Function - Customer Sales Associate (CSA) - House Keeping Team - Support Function - Security & Loss Prevention Team **External**: - External Interface (Outside RIL) - Vendors - External Brand Supervisor **Education Qualifications**: Graduation **Experience**: Minimum 2 Years Experience in Footwear Sales **Functional / Behavioral Competencies Required To Execute The Role** **FUNCTIONAL COMPETENCIES**: - Ability to work under pressure - Number proficiency - Customer Centricity - Microsoft Excel Knowledge **BEHAVIORAL COMPETENCIES**: - Good communication skills - Analytical & Presentation Skills **Possible Next Role Movement**: Store Manager In Training,

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