Senior Manager - Branch Operations Mahindra Logistics

12.0 - 16.0 years

12 - 15 Lacs

Chennai, Bengaluru

Work from Office

Role & responsibilities Plan, coordinate & implement operations for new business as per agreed Service level. Identify and communicate training needs of staff and coordinate program and/or train internally. Maintain strategic relationship with customers for timely & satisfactory resolution and reduction of customer complaints - Using Customer Relationship management practices and periodic SLA review with the customers. Monitor and adhere to Emergency Response Management and improvement in response time. Review & report operations Performance from time to time as per laid down procedures within People Transport Operations Processes (PTOP). Conduct weekly Operations performance Service review ...

Posted 2 months ago

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