Technical Business Analyst - Flexcube SuperCure Pvt. Ltd.

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

You are required to have the following experience for the CBS Flexcube project: - Core banking techno-functional knowledge. - Experience working with Oracle Flex 11.X version. - Proficiency in FCC, FCR, and OBPM. - Familiarity with Liabilities such as CASA, TD, and Branch operations including clearing, locker services, etc. - Understanding of Assets including OD/CC, Retail, and corporate loans. - Testing experience with FCY products like EEFC, FCNR, RFC, etc. - Previous roles as a Product Manager and Business Analyst. This is a full-time position with day shift schedule. The work location is on-site.,

Posted 2 weeks ago

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Branch Ops - Branch Ops Executive (BOE) - L6-Assistant Vice President Kotak Life Insurance

2.0 - 5.0 years

3 - 5 Lacs

nagar, bengaluru, indira

Work from Office

JobPurpose:Continuous Improvement of Customer Service at Branches andAiming for High Customer Delight, Business Processing at Branches with highFTR, driving change management (w.r.t. processes and strategies), adherence toAudit and Compliance, attaining and maintaining high NPS Score for the functionand revenue generation through S2S. Recruitment, training and development ofthe staff to meet the above mentioned objectives. Content JobContent Torecruit, train, lead, manage and motivate a team of operations executives atthe branches ensuring adherence to audit, Compliance & Risk management inline with established internal policies and external regulations. To ensurecommitted service delivery to internal as well as external customers and createcustomer delight.ToSupport attaining industry leadership by running the most efficient operatingmodel with cross functional coordination and achieve economies of scale forregional operationsTo driveregional competition in terms of TAT, retention, persistency, quality anddeliver on regional service indicators and also benchmark levels acrosscompetition.ToIdentify training needs and ensure that all the members get refresher trainingsas per department norms & ensure adequate staffing, deployment andutilization of resources at each BranchesTo manageexception and escalation handling & Relationship management within thedepartment and with cross functional teams2. Accountability AccountabilityAccountablefor quality Service Delivery at Branches to both Internal & ExternalCustomers as per company guidelines.Accountableto maintain quality and delivery standards for all branch Operations andrelated processes including service delivery & administration, InitialUnderwriting, Agency Servicing & Operations, Claims, Complaint tracking andtimely resolution, Persistency, Audit & Compliance, risk management.Recruiting,managing and motivating a team of Branch Operation Executives and Managers andfield functionaries for better output.Managing& driving an initiative for Process standardization, process Compliance,Audit and risk management for the region. Impact ofRoleShouldEnsure Cross functional coordination and support by convening Sales meetingsand ensuring support in driving respective channels goals as per overallorganizations objectives.Ensurestandard for quality Service delivery to internal as well as external customersis maintained and improved. To Driveregional competition in terms of TAT, retention, persistency, business healthand quality and ensure control on regional service indicators like claim ratio,No of complaints, resolution TAT and severity, etc.ShouldMaintain business health through process standardization, process Compliance,Audit and risk management for the region as per established internal policiesand external regulationsToAchieve cost effective operational structure by managing adequate staffing,deployment and utilization of resources at each branches.s to be used to manageteam members Processingto be used to manage team members Goalsetting and downloading KRAs at the start of the tenure Settingmilestones and tracking through weekly calls. Regional contests are also to berolled out to ensure drive. Weekly SrBOE review meet to be conducted to ensure KRA milestones are timely monitoredand reviewed. Structuredinduction program to be done for all new joinees. Checklist to be prepared toensure and assess job knowledge of new joinees before handling over work Shouldhave Special focus on team training and development, step down meetings,two-way feedback, job rotation, exit interviews and succession planning. Specialinitiatives to be taken from time to time to evaluate trends to improve processefficiency and effectiveness and encourages utilization of best practices todevelop solutions and respond to customer needs. CultivateCulture for Creative and innovative thinking and several employee engagementinitiatives are taken to enhance the level of belongingness. Performancefeedback to be shared on quarterly basis to ensure appraisals are transparent. Key Performance Indicators Principal accountabilities of the proposed Role afterpromotion are: Persistencyfor the Region Serviceto sales / Cross sell DrivingInstant Service through CRM Implementation and Instant Conversion through EPIC. SurrenderRetention, preventing CFI, Foreclosure revival End toEnd TAT and Conversion ratio Businesshealth and quality Teamdevelopment and controlling attrition ECS Drive& Stale Closures Branch Audit& Inspection, Risk management Exceptionand Escalation handling Qualityservicing to internal as well as external customers Crossfunctional coordination and distribution support Complainthandling and resolution Qualityimprovement & Service focus Team& resource management NetPromoter Score (NPS) DriveSpecial Projects assigned by Leadership Council

Posted Date not available

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