Branch Operations Manager

Adtech Systems Limited is a BSE-listed company with its Registered Office in Chennai and Corporate Office in Trivandrum, Kerala. The company has an established presence across major Indian cities through its branch network, supported by service engineers stationed at various locations to provide timely customer support and service delivery.

Role Summary

The Branch Operations Manager will be responsible for ensuring the effective management and smooth functioning of all operational and administrative activities of the assigned branch.

The role involves overseeing branch administration, inventory and asset management, service coordination, financial and commercial processes, compliance, and operational reporting. The incumbent will work closely with the Branch Manager, Corporate Office, and various functional teams to ensure adherence to company policies, efficient utilization of resources, and achievement of operational objectives.

The position requires a proactive, result-oriented professional capable of maintaining strong operational controls, improving processes, and ensuring seamless coordination across branch functions and geographically dispersed service teams.

Key Responsibilities1. Branch Operations & Administration

· Manage and monitor the day-to-day operational and administrative activities of the branch.

· Ensure effective coordination among sales, service, stores, finance, and administration teams.

· Implement and monitor compliance with company policies, procedures, and standard operating practices.

· Monitor branch expenditure, resource utilization, and administrative efficiency.

· Ensure proper upkeep and maintenance of branch premises, infrastructure, facilities, and equipment.

2. Inventory & Asset Management

· Oversee inventory management, including material receipts, issues, transfers, and stock movement documentation.

· Ensure accuracy of inventory records through periodic physical verification and reconciliation.

· Coordinate with the Corporate Office and relevant departments for material planning and replenishment.

· Maintain effective control over inventory to minimize discrepancies, wastage, and excess stock.

· Ensure proper tracking, safeguarding, and utilization of company-owned assets and equipment.

3. Service Operations & Coordination

· Coordinate and monitor the activities of service engineers operating within the branch's assigned territory, including engineers stationed at remote locations.

· Track service requests, installations, preventive maintenance schedules, and customer complaints.

· Ensure timely allocation of service resources and availability of required materials and spares.

· Monitor service response times, turnaround times, pending complaints, and service delivery performance.

· Liaise with the central service team and Corporate Office to resolve operational and technical coordination issues.

4. Financial & Commercial Operations

· Monitor branch operating expenses and ensure compliance with approved budgets and financial controls.

· Coordinate with the Finance Department on billing, collections, employee expense claims, vendor payments, and related documentation.

· Ensure timely submission and accuracy of invoices, vouchers, expense statements, and supporting records.

· Monitor cash transactions, wherever applicable, in accordance with company procedures.

· Maintain proper financial and commercial records and provide necessary support during internal and statutory audits.

5. People Management & Coordination

· Supervise and monitor the performance of branch operations and administrative personnel.

· Allocate responsibilities, monitor task completion, and ensure accountability among team members.

· Identify training and development requirements to improve employee productivity and operational effectiveness.

· Promote discipline, teamwork, professional conduct, and adherence to company policies.

· Coordinate with the HR Department on attendance, leave administration, manpower requirements, and employee-related matters.

6. Compliance, Documentation & Audit

· Ensure adherence to company policies, applicable statutory requirements, safety standards, and regulatory guidelines.

· Maintain accurate and updated records relating to inventory, assets, employees, vendors, expenses, and branch operations.

· Coordinate internal audits, address audit observations, and ensure timely implementation of corrective actions.

· Ensure proper documentation, record maintenance, and compliance with prescribed reporting procedures.

7. Customer Service & Operational Issue Resolution

· Ensure prompt attention and resolution of customer-related operational issues and service escalations.

· Facilitate coordination between sales, service, and other departments to enhance customer experience.

· Monitor customer feedback and identify opportunities for improving service quality.

· Escalate critical operational issues to the Branch Manager and Corporate Office with appropriate recommendations.

8. MIS, Performance Monitoring & Reporting

· Prepare and submit periodic operational reports to the Branch Manager and Corporate Office.

· Monitor key operational parameters, including inventory, service delivery, expenses, customer complaints, and resource utilization.

· Analyse operational performance, identify gaps, and recommend corrective and preventive measures.

· Ensure accuracy and timely submission of all MIS reports and other information required by the Corporate Office.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person