2196 Branch Operations Jobs - Page 34

We are looking for a highly motivated and experienced Branch Relationship Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-4 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Any graduate degree from a recognized university. Proven experience in relationship management, sales, or customer service. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and organizational skills with attention to detail. Experience working with small finance banks or similar institutions is preferred. For more information, please contact us at 1401729.

Grade - Asst Manager . Job Role: - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Providing quality of experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager Rendering services to the customers related to Payments, Cheque clearing, DD issuing & printing. KYC /AML adherence CTR / STR Reporting ATM Operations Trade Forex Services Handling Trade forex documentation related to Import/Export Transactions. Required Candidate profile Job Requirement: Customer Orientation Fresh Graduates and Post Graduates (2023-2024 Passouts) Good Communication skills Basic understanding of Banking Well Versed with MS office.

Grade - Asst Manager . Job Role: - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Providing quality of experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager Rendering services to the customers related to Payments, Cheque clearing, DD issuing & printing. KYC /AML adherence CTR / STR Reporting ATM Operations Trade Forex Services Handling Trade forex documentation related to Import/Export Transactions. Required Candidate profile Job Requirement: Customer Orientation Fresh Graduates and Post Graduates (2023-2024 Passouts) Good Communication skills Basic understanding of Banking Well Versed with MS office.

We are looking for a highly skilled and experienced professional to join our team as an Officer - Retail Branch Operations in Noida Sector 62. The ideal candidate will have between 2 to 5 years of experience in retail branch operations, preferably in the housing sector. Roles and Responsibility Manage and oversee daily retail branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Ensure compliance with regulatory requirements and industry standards. Foster strong relationships with customers, colleagues, and stakeholders. Job Requirements Strong understanding of retail branch operations, including sales, customer service, and administration. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and decision-making skills with attention to detail. Experience in the investment banking or private equity industry is advantageous.

Role & responsibilities Adhere to cash counter timings Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management Petty Cash Management Support Distribution channels in policy issuance Service walk-in customer and attend to their service requirements Service to Sales Generate NB opportunity from walk-in customers and assigned outcall campaigns Customer retention & Lead Generation Preferred candidate profile Graduate 2-3 years of experience in Life Insurance Operations or Banking Operations

Muthoot Finance Ltd hiring for Junior Relationship Executive Role Interview Location & Time: 10:00 AM to 4:00 PM Regional office Meerut - MUTHOOT FINANCE LTD. 1ST FLOOR , above sbi bank karriyanapalya lingrajpuram map link : https://g.co/kgs/V8PebSC Contact Person: Esther 8129010675 Role & responsibilities: Drive business growth by acquiring and managing customer relationships. Ensure high levels of customer satisfaction, achieve sales targets, and support branch operations in the Theni & Dindigul locations. Client Engagement: Develop and maintain strong, long-lasting relationships with clients in Theni and Dindigul. Serve as the primary point of contact for any client inquiries and support. Sales and Promotion: Identify new business opportunities while promoting and selling [specific products/services] to both existing and prospective clients. Customer Account Management: Oversee client accounts to ensure their needs are being met, address concerns, and look for opportunities to enhance their experience through upselling and cross-selling. Tailored Solutions: Collaborate with clients to offer customized solutions that align with their specific needs and objectives. Preferred candidate profile : Male Candidate Prefered & Candidate should be Graduate.

Role & responsibilities Branch Manager Responsible for overall Branch operations ,Team Handling and profitability of the branch Handling Branch operations Team, Motivate and work along with branch team to achieve branch set targets Month on Month, Ensure Gold Loan growth at Branch month of month Responsible for canvasing and marketing all products like Debentures, Insurance products, Tour products etc. Building relationship with Customers and follow-up, Increase Interest Collections of the branch and control on NPAs Conducting different marketing activities Gold Appraisal, Interest Collection, Cash Management Assistant Branch Manager Assisting Branch Head to handle Branch operations Team, Motivate and work along with branch team to achieve branch set targets Month on Month, Ensure Gold Loan growth at Branch month of month Responsible for canvasing and marketing all products like Debentures, Insurance products, Tour products etc. Building relationship with Customers and follow-up, Increase Interest Collections of the branch and control on NPAs Participate in different marketing activities Gold Appraisal, Interest Collection, Cash Management and accounting and Key handling

Responsibilities: * Manage branch operations & admin tasks * Ensure compliance with company policies & procedures * Collaborate with regional team on strategic initiatives * Oversee day-to-day activities at the branch level Provident fund Annual bonus

Ensuring the productivity of branches as per the expectation of the company by planning activities for sales, identification of training needs and measurement of product penetrations, customer awareness and satisfaction. To handle 6 to 8 branches independently and responsible for all matters related to branch, ie; business development and sales in respective branches, motivate & drive the team towards defined Business Goals & achievement of budgets, audit query resolutions. Lead a result oriented team and responsible for managing the Cluster profitability. Conduct periodic strategic review of the business portfolio across the branches allocated. Collaborate with other functions (Operations, Credit, Marketing, HR etc.) to ensure sales team gets the necessary support to develop and grow business and achieve targets. Maintaining punctuality, discipline and high level of morality in tune with the ethics & values of ICL. Responsible for the administrative and operational functions at the branches Provide market information on sales. Ensure adherence to all processes laid down by the company at the branch. Initiating various sales campaign / promotions in their respective areas Identify customers with additional profit potential and develop action plans to expand these relationships; utilize sales programs to acquire new relationships. Ensure branches meet and exceeds established sales and revenue goals while keeping expenses minimized. Job opening Locations : Kollam,Alappuzha

Experience: Graduate / Post Graduate with Minimum 5 years of experience as Assistant Branch Manager or 3 years as Branch Manager in any Commercial / Co-operative Bank. Should have expertise in Branch operation handling Finacle Core Banking Solution. Knowledge on Retail Advances will be an added advantage. Job Role: Responsible for development of branch business, credit management and recovery of advances. • Generating customer leads and enhancing deposit pool of the branch. • Responsible for underwriting, processing, disbursement, monitoring, Audit Compliance of Retail and Corporate Loans. Achieving business goals through new business sales, referrals and retention of account relationship. Responsible for increasing the loan portfolio of the branch. Responsible for marketing, building a rapport with the existing customers/ business community/ prospective customers to attract more business, assisting with customer relations, and ensuring that the branch meets its targets in a timely manner. Applicant must be proactive, with an ability to understand, anticipate and react to competitive market requirements. Ensuring efficient and prompt service to the Bank's clientele. Conducting business development activities to achieve business targets. Supervise and entrust Recovery of overdue and follow-up of Non-Performing Assets. Localites from Tumkur shall be preferred

Role & responsibilities Adhere to cash counter timings Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management Petty Cash Management Support Distribution channels in policy issuance Service walk-in customer and attend to their service requirements Service to Sales Generate NB opportunity from walk-in customers and assigned outcall campaigns Customer retention & Lead Generation Preferred candidate profile Graduate 2-3 years of experience in Life Insurance Operations or Banking Operations Share update resume on baishali.teamlease@tataaia.com Mention applied post on Subject line.

IndusInd Bank Walk-in Interview for Teller/Cashier. Walk-in Date : 8th July 2025. Walk-in Location : IndusInd Bank Limited, # 1-10-72, 4th Floor, Ashoka Janardhan Chambers, Begumpet, Hyderabad 500 016. Work Locations : Across Hyderabad branches Teller/Cashier Job Description - Role & responsibilities Manages daily customer transaction and services. Cash Handling, accept deposits and process withdrawals. Complaint with bank regulatory requirement Resolve customer issues and provide regular assistant Preferred candidate profile Candidate with minimum 6 months of experience into cash handling / accountant / cashier with any bank/ NBFC/ Financial institutions

Positions : Service Delivery Manager (SDM) Interview Venue : IndusInd Bank Limited, No-1155 , J B Plaza , Mettur Road, Erode - 638 011 Contact Person : Vasanthu A (Branch Manager) Job Role : Any Graduate/Post-Graduate with Min of 2 to Max of 8 years of Banking/NBFC experience To service clients covering all their banking needs including bank/3rd party products To sell asset, wealth & other products (bank and third party) with a view to enhance revenue To acquire new clients through leads and family accounts grouping To meet / call mapped clients for client servicing needs and new products cross sellrs Eligibility Criteria : Age must be within 35 years for SDM Educational Qualification: Graduation and above Experience: 3+ years experience into Banking sales, Customer Service, Preferably into portfolio management Good interpersonal skills with a command on English and Local language

Role & responsibilities Plan, coordinate & implement operations for new business as per agreed Service level. Identify and communicate training needs of staff and coordinate program and/or train internally. Maintain strategic relationship with customers for timely & satisfactory resolution and reduction of customer complaints - Using Customer Relationship management practices and periodic SLA review with the customers. Monitor and adhere to Emergency Response Management and improvement in response time. Review & report operations Performance from time to time as per laid down procedures within People Transport Operations Processes (PTOP). Conduct weekly Operations performance Service review with team and ensure a detailed analysis and recording of gap/weak areas and attach a plan of action for improvement in consultation with Country operations and Quality management team. Work closely with BA Strategy team for resolution of service deficiencies and meeting vehicle requirements. Ensure data availability and resolution of billing queries within the agreed time frame. Weekly report to the Operation Manager, including feedback on key customer events and completion activities, if any, in the given accounts/operations territory. Take full responsibility and ownership to ensure Timeliness & Accuracy of operations data. Work with the CT team to ensure complete transparency to the operations Meet customers for periodic reviews and lead the same. Execute the cross utilisation strategies for the branch. Keep a close check on the business margins Visit night operations on a regular basis. Preferred candidate profile Drive penetration revenues from existing customers as per business targets Enhance margins as per business guidelines Responsible for execution and management of day to day ground operations across branches Responsible for developing connect with customers and manage customer escalations related to operations Responsible for coordinating with Branch Heads on selection and deployment of operations team across branches Manage SLQs related to each project in terms of QC, Safety, Compliance and conduct period project reviews with Operations team Work closely with Supply team to strategize on fleet deployment plan for each project across branches Participate in automation initiatives to improve efficiencies Review and report in management review meetings on monthly basis Manage external factors & and ensure timely escalation management

Job Description: Senior Associate -Branch Operations About HDFC Life: HDFC Life, one of India's leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. Purpose of the Job: To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation. To track Persistency and increase the same and Revival UW Duties & Responsibilities: Customer Relationship and Services: Interacting with external customers and internal customers and addressing their queries, requests and complaints.Upfront Complaint Resolution Complaints Management. New Business Processing: Handling end to end New business processing Scrutiny of accepted New Business application forms, recording rejections Creation of client IDs and receipting of money. Policy Servicing : Processing all policy servicing txns and follow-up with HUB for same day processing and NAV allocation Refunds processing and dispatch Undelivered policy documents tracking and management. Maintenance of all files and registers. Minor alteration like COA (Change of Address) Answering queries on phone from Channel partner, FCs as well as customers. (Most of the coex calls up branch where they login the form for basic customer related information categorically for existing customers. Claims: collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc (As and when case requires)/follow ups with Claims department for processing, decision and claim cheque hand-over process. Documentation: Maintenance and updating of all kinds of Reports like MINT, PEPPER WONDERS, Files and Registers, Updation of Customers information. Business Retention: to ensure business retention by averting lookins/withdrawal/ surrenders/premium reduction that also involves coordination with sales colleagues and HUB. Persistency/Revival: Revival calling for lapsed and paid-up policies for reinstatement. That frequently requires visiting customers place to convince them on reinstating policies. Lead Generations: Generating leads and seeking appointment with all walk-in customers for pitching repurchase. System updation, lead allocation and follow ups with Sales for lead closure. Take proactive initiatives related to revenue generation through cost reduction, productivity enhancement and process improvement. Knowledge, Skills & Abilities: Educational Qualification: Minimum Graduate Age- 28 to 38 yrs Work Experience: Minimum 2 years of experience in operations, Customer Service, Backend operations preferably from Insurance or Banking sector. Required Skills: Good communication skills, MS Office

Greetings from Bandhan Bank.. !! Great Opportunity to be part of the fastest growing Bank. Hiring for existing & upcoming branches Job Location: Across Hyderabad Job Role : 1. Branch Head 2. Branch Sales Manager 3. Customer Relationship Officer 4. Current Account Manager 5. Branch Sales Executive 6. Senior sales Executive 7. Relationship Manager Job Title - Branch Head (Minimum 8 years of Experience / Age up to 40 years). Work with management in establishing growth, sales, employee productivity and profit objectives for the branch. Make certain that all office operations are performed in accordance with established Banking policies and procedures, either directly or through appropriate supervisor, e.g., balancing of books, control of vault cash, control of security documents, etc. Implement strategies to achieve financial targets and qualitative goals assigned to the branch as part of Banks overall strategic plan Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensure that the office and all personnel adhere to the same. Bring out the best of branchs personnel by providing training, coaching, development and motivation. Address customer and employee satisfaction issues promptly. Title - Branch Sales Manager (Minimum 5 years of Experience in retail banking products & services Serve as an active member of the office customer service team and be held accountable for sales performance Interact with the Branch Manager to further expand existing customer relationships and develop new contacts Make "outside" sales and customer service calls on present and prospective customers within the branch's market area both individually and along with the team. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. Job Title Sales Manager Merchant Acquiring (Minimum 3 years of experience in Merchant Accounts / Age upto 30 years). Acquisition of high value new merchant relationships every month Responsible for onboarding of merchant base within the regulatory norms Responsible to manage and service the portfolio of Merchant accounts of POS Manage portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening within his/her assigned locations Track the existing portfolio of Key Merchants to ensure activation / retention of merchants, grow market share and wallet share Create cross sell opportunities of other products to the Merchants in the portfolio. Work within Regulatory guidelines laid down by RBI in merchant acquiring and within compliance and code of the bank Job Title - Current Account Manager (Minimum 1 years of experience in CA Channel) Achieve sales targets through direct efforts by Identifying sales opportunities for the CA product by acquiring new customers and building new relationships. Ensure timely servicing of leads received and resolution of discrepancies raised during application process. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry. Job Title - Customer Relationship Officer (Minimum 1 years of experience in sales / cross sell of financial products) Ensure that the customer query are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT). Ensure NTB lead generation as per productivity targets provided by the Bank. Deepening of mapped customer portfolio as per benchmarks provided by the Bank. Kindly inform to your colleagues and friends, who is looking for job opportunity in sales role. Kindly refer your friends who is looking for job opportunity. Interview Venue: Bandhan Bank - Abids Branch Ground floor, House No.4-3-371/A/B1/B2, Situated At Ward No 4 Block 3, Devka Mahal Abids, Bank Street, Hyderabad - 500095 Date: 09-July-2025 Time: 09:00am to 03.00pm

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Job Role & Responsibility: Experience of working in an admin role or a similar role Good communication and interpersonal abilities Excellent organisational skills Good knowledge of Microsoft tools – word, excel Be able to demonstrate a meticulous attention to detail Ability to work to strict timescales in a fast-paced environment and deadlines and prioritise work. Team player Be self-disciplined, reliable, and capable of working to set time frames Be able to communicate effectively on the phone if required Completing customer care responses within the required timescale Communicating / emailing the various documentation to Customers, internal staff as required Prepare and respond on any copy invoices, statement requests or basic customer queries To maintain good and effective working relationships with the Collections team Be highly self-motivated, able to work independently and within a close-knit team Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply .

-Responsible for build up your team by using your self-network -You have to train and motivate them for sales -You have to organize sales visit for business development -Develop your team member for more business -Managing monthly and weekly meetings

Sai Institutes is looking for Housekeeping & Front Office Professional to join our dynamic team and embark on a rewarding career journey Cleaning and Sanitizing: Perform general cleaning tasks, including dusting, sweeping, mopping, vacuuming, and sanitizing surfaces in rooms and common areas Room Preparation: Prepare guest rooms, hotel rooms, or residential spaces by making beds, arranging furniture, and restocking amenities Laundry and Linen Management: Wash, dry, fold, and replace linens and towels in rooms or common areas Bathroom Maintenance: Clean and disinfect bathrooms, restocking toiletries and supplies as needed Trash and Waste Management: Collect and dispose of waste and trash from rooms and public areas, following proper waste management protocols Surface Care: Polish and maintain surfaces such as floors, windows, mirrors, and furniture to keep them clean and presentable Room Inspections: Conduct regular inspections to ensure that rooms and areas meet cleanliness and quality standards Inventory Management: Keep track of cleaning supplies and consumables, and report shortages to supervisors Special Cleaning Tasks: Handle deep cleaning tasks periodically or as required, such as carpet cleaning, window washing, and upholstery cleaning Health and Safety Compliance: Follow health and safety protocols, including the use of personal protective equipment (PPE), to ensure a safe working environment

Sai Institutes is looking for F & B Service Professional to join our dynamic team and embark on a rewarding career journey Customer Service: Providing excellent customer service by greeting guests, taking orders, and ensuring a pleasant dining experience from start to finish Menu Knowledge: Familiarity with the menu, including the ability to explain dishes, recommend specials, and accommodate dietary restrictions Order Taking: Accurately recording and conveying customer orders to the kitchen, ensuring that special requests are communicated clearly Food and Beverage Presentation: Ensuring that dishes and beverages are presented neatly and aesthetically before serving them to customers Table Setting and Maintenance: Setting tables, arranging silverware, glassware, and napkins, and maintaining a clean and organized dining area Wine and Beverage Service: Offering wine recommendations, taking beverage orders, and serving drinks, including proper wine service, pouring, and decanting Course Timing: Coordinating the timing of courses to ensure that guests receive their meals promptly and courses are synchronized Up-selling and Promotion: Promoting additional items, specials, or desserts to increase revenue Billing and Payment: Presenting bills to customers, processing payments, and ensuring accurate change or payment processing via credit card or other payment methods Problem Resolution: Addressing customer concerns or complaints promptly and professionally, seeking resolutions and ensuring customer satisfaction

1. Responsible for developing and managing Banks relationship for lead generation and as channel sales partners. 2. Driving strategic alliances and business development with Banks Referred Clients to generate business. 3. Carrying out all aspects of the sale including pricing negotiations, contract development, and ensuring successful order onboarding and fulfillment. 4. Keep a close watch on new developments, challenges, and products of home-grown competitors as well as global players and provide timely update and information to the management. 5. Managing weekly forecasts against revenue targets and working closely with inside sales counterparts to manage the pipeline and set appropriate revenue expectations. 6. Understanding and evolving with the fastchanging payments space and policies in India. Requirements 1.Pleasant Personality with persuasive skills. 2. Deep understanding of digital payments and ancillary products. 3. Deep connects with banks. 4. Bachelors degree or equivalent experience. 5. Ability to travel within assigned territory and other locations including Corporate HQ. 6. Strong knowledge of sales techniques and processes. 7. Ability to work independently with a highly proactive work style. 8. High in energy and high in integrity ethics.

Role & responsibilities Job Responsibilities: Cash Management & Operations: Responsible for efficiently managing the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances. Responsible for effectively managing & keeping the overall cost of cash to minimum. Well versed with the RBI regulations on counterfeit currency, note exchange rules and management of soiled & mutilated notes, security features of currency notes. Handle and monitor large volume of cash on daily basis Responsible for management, custody and issuance of secured stationary including FCY stationary Well versed with clearing settlements, CTS processing, domestic & foreign remittances & guidelines. Generate, review and responsible for various MIS reports as applicable including BJR, Cash Transaction Report, Instrument Issued & Cancelled Report, Suspense Monitoring, Large Transactions Report etc. Awareness of administrative regulation impacting cash & remittances. Customer Service: To meet & exceed customer expectations with superior customer service. Responsible for handling & processing customer enquiries and instructions within prescribed TATs, thus ensuring that the Banks delivery standards in achieving total customer satisfaction are met. Branch Administration: Ensure that there are Nil write offs / P & L hits on account of operating errors To diligently follow guidelines/process notes issued by the bank in respect branch operations/teller function/clearing operations etc as the case may be. Support branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately Act as an effective back up in the absence of peers handling other processes within the same team Responsibility of voucher management including storage and offload to vendor. HR Practices: Recruit, define goals, motivate, coach & develop the reporting staff and colleague Ensure timely escalation and constructive feedback on issues impacting business and possible solutions to address the concerns Warm Regards,

Branch Locations - BKC & South Mumbai Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to nearby South Mumbai branches for 1st round of interview conducted by Branch Manager and Deputy Branch Manager between 11 AM to 3 PM.

Role & responsibilities . Ascertain on-track functioning of branch operations and its profitability. . Recommend improvement measures to meet financial goals while evaluating business potential. Identify business opportunities to improve the current branch processes & procedures. Ensuring branch operation processes and TAT. . Provide constructive feedback, identify training & development needs of the team & conduct internal training at frequent intervals to meet the training requirements . Meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction Preferred candidate profile

You will be abserved as a Customer Care Executive/Customer Experience Executive in the Retail Branch Banking division of HDFC Bank, you will handle operations, customer service, sales, and reporting