Branch Manager

Job Description – Branch Manager

Company: Timescan Logistics
Job Title: Branch Manager
Industry: Shipping and Logistics
Location: Bangalore, Karnataka
Salary: ₹7,00,000 – ₹15,00,000 per annum, depending on experience and suitability
Employment Type: Full-time

About Timescan Logistics

Timescan Logistics operates in the shipping and logistics industry, providing logistics solutions to its customers. We are looking for an experienced and results-driven Branch Manager to lead our Bangalore branch, drive business growth, manage branch operations, and build strong customer relationships.

Key Responsibilities

1. Branch Operations

• Oversee the overall functioning and day-to-day operations of the Bangalore branch.
• Ensure smooth coordination across sales, customer service, documentation, and operations teams.
• Monitor operational efficiency, service quality, and adherence to company policies and procedures.
• Ensure timely execution of customer shipments and resolution of operational issues.

2. Team Management

• Lead, motivate, and manage the branch team to achieve business objectives.
• Set individual and team targets, monitor performance, and provide guidance.
• Support recruitment, training, and development of employees.
• Foster a professional, collaborative, and performance-oriented work environment.

3. Customer Relationship Management

• Maintain strong relationships with existing customers and develop new accounts.
• Handle escalated customer complaints and ensure timely resolution.
• Work closely with internal teams to provide reliable and efficient logistics solutions.
• Identify opportunities to improve customer satisfaction and service standards.

4. Reporting & Compliance

• Submit regular reports on sales, revenue, profitability, operations, and team performance to senior management.
• Ensure compliance with applicable statutory requirements and company policies.
• Review key performance indicators (KPIs) and implement corrective actions wherever necessary.

Eligibility Criteria

• Minimum 10 years experience in Business Administration, Logistics, Commerce, or a related field.
• Proven experience in branch management, sales management, or business operations within the shipping, freight forwarding or logistics
• Strong knowledge of logistics operations, customer management, business development, and branch profitability.

Key Performance Indicators (KPIs)

• Branch revenue growth and profitability.
• New customer acquisition and existing customer retention.
• Achievement of sales and business development targets.
• Operational efficiency and customer service quality.
• Timely billing, collections, and reduction of outstanding receivables.
• Employee productivity and team performance.

Compensation

₹7 LPA – ₹15 LPA, depending on relevant industry experience, proven business development capabilities, leadership skills, and overall suitability for the position.

Preferred Candidate Profile

Candidates with a strong track record in shipping, freight forwarding, logistics along with experience in business development and branch operations, are preferred.

Interested candidates may share their updated resumes to hr@timescan.in for consideration.

Pay: ₹700,000.00 - ₹1,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person