Branch Manager

BRANCH MANAGER

Company: Murugan Idli
Location: Chennai, Tamil Nadu
Department: Restaurant Operations

Job Summary

Murugan Idli is seeking an experienced and customer-focused Branch Manager to oversee the complete functioning of a restaurant branch, ensuring excellent customer service, food quality, operational efficiency, profitability, and employee discipline.

Key Responsibilities

• Manage the overall day-to-day operations of the restaurant branch.
• Achieve sales targets and improve revenue through effective operational planning.
• Ensure consistent food quality, service standards, hygiene, and customer satisfaction.
• Supervise and guide Supervisors, Captains, Cashiers, Kitchen Staff, and Service Staff.
• Manage manpower planning, staff attendance, shift scheduling, and employee discipline.
• Monitor daily sales, cash handling, billing accuracy, and end-of-day cash reconciliation.
• Control food costs, wastage, inventory, and operational expenses.
• Ensure compliance with company SOPs, food safety standards, and audit requirements.
• Handle customer complaints and take corrective action to improve service quality.
• Coordinate with HR, Purchase, Accounts, and Operations teams.
• Prepare daily sales reports, stock reports, and other management updates.

Required Qualifications & Experience

• Graduate in any discipline; hospitality or hotel management qualifications are preferred.
• 4–7 years of relevant experience, preferably in restaurant or hotel operations.
• Previous experience managing a restaurant, QSR, or multi-cuisine food outlet is preferred.
• Strong leadership, communication, customer service, and team management skills.
• Basic knowledge of MS Excel, POS billing systems, inventory, and sales reporting.
• Ability to work in shifts and manage a fast-paced restaurant environment.

Candidates with strong restaurant operations experience and a proven track record of achieving sales and service targets are encouraged to apply.

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid time off
• Provident Fund

Work Location: In person