Lead Associate - Transactional Quality(Accounts Payable/AP/PTP) WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Role Overview: You will be responsible for call monitoring, evaluation, agent feedback, coaching support, process documentation, root cause analysis, process compliance, audits, quality initiatives, and training sessions. Additionally, you will drive process improvements and quality-related projects, collaborate with team members, and ensure timely reporting. Key Responsibilities: - Call monitoring and Evaluation (Live or recorded calls) - Agent Feedback and Coaching Support - Conduct process documentation as per ISO standards - Review sampling strategy in the team - Conduct root cause analysis for process improvements - Conduct MSA as per schedule - Drive process compliance and audits - Ana...

Posted 1 month ago

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Lead Associate Quality - OTC WNS

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As an AR - OTC specialist, you should possess a good understanding of Quality Management Systems and effective communication skills. Client and Stakeholder Management should be one of your strengths, along with exceptional People Management Skills. Your ability to provide constructive feedback and drive Quality Initiatives, Projects, and Improvements will be crucial in this role. Your responsibilities will include conducting process documentation in compliance with ISO standards, reviewing and implementing sampling strategies, as well as performing root cause analysis for process enhancements. You will also be required to conduct Measurement System Analysis (MSA) according to the schedule, e...

Posted 1 month ago

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