3.0 - 7.0 years

0 Lacs

andhra pradesh

On-site

As a Process Trainer in a BPO environment located in Visakhapatnam, you will be responsible for the following key tasks: - Conducting new hire induction and process training for BPO employees - Designing and facilitating training modules, job aids, and SOPs for process learning - Coordinating with operations and quality teams to identify training needs and performance gaps - Delivering refresher sessions and upskilling programs based on performance trends - Evaluating training effectiveness using assessments, feedback, and on-the-job performance metrics - Providing floor support to newly trained staff during the nesting period - Maintaining training MIS and ensuring timely reporting of train...

Posted 5 hours ago

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