Customer Service Executive- international process Staff India Consultancy

0.0 - 4.0 years

0 Lacs

haryana

On-site

As a Customer Service Executive at Vivint, based in Gurugram, your role will involve handling customer queries and technical support over voice channels. You will be responsible for troubleshooting issues and providing accurate solutions efficiently to ensure high levels of customer satisfaction and professionalism. Additionally, you will work in collaboration with HR, Operations, and Client teams. Qualification Required: - Any Graduate or Undergraduate - Minimum 6 months of international BPO experience - Excellent English communication skills (C1 US Voice Versant level) In terms of benefits, you will be entitled to health insurance, paid sick time, and Provident Fund. The working schedule will involve 5 days a week with rotational shifts and rotational offs. You will also have access to both-side cab facility in the hiring zone. If you are looking for a full-time, permanent role as a Customer Service Executive with opportunities for growth and development, this position at Vivint could be the ideal fit for you.,

Posted 1 day ago

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L1 Support Analyst CloudBerry Technologies

0.0 - 3.0 years

0 Lacs

karnataka

On-site

The role requires a candidate with a BE / BTech / Bsc / Diploma qualification and 0 to 3 years of experience. The job is based in Bangalore and involves managing back-office telecom operations like service activation, troubleshooting, and customer provisioning. It also involves collaborating with technical teams for escalations and service optimization. Responsibilities include handling day-to-day support tasks, data processing, order fulfillment, and escalations. The candidate is expected to follow SOPs (standard operating procedures) and ensure SLAs are met with precision and consistency. Maintaining customer and internal documentation systems with up-to-date records is crucial. Collaboration with technical teams for escalations and service optimization is also part of the role. The ideal candidate should have prior experience in back-end technical support or BPO support (voice/non-voice). An understanding of telecom processes such as SIM activation, porting, provisioning, billing, etc., is necessary. Good communication and documentation skills are required. Familiarity with CRM and ticketing tools like Seibel, Freshdesk, etc., is considered a plus. The candidate must be flexible to work in shifts, and prior experience in back-office operations for mobile telecom operators or broadband/IPTV is an added advantage.,

Posted 1 month ago

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