Quality Analyst (BPO Case Audit) | Noida Imaginators Try Going Beyond

4.0 - 8.0 years

3 - 7 Lacs

noida

Work from Office

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Posted 1 month ago

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Team Lead - Customer Service UNAYUR MARKETING PRIVATE LIMITED

5.0 - 8.0 years

15 - 20 Lacs

delhi

On-site

About the job Customer Service Team Lead Role Overview As the Customer Service Team Lead, candidate will drive excellence in customer support for Atiya Healthcare. Your focus will be on ensuring timely, empathetic, and high-quality support across all channels, maintaining SLAs, elevating service standards, and cultivating a strong, motivated team. Key Responsibilities Team Leadership & Coaching - Lead, mentor, and motivate a team of customer service agents to deliver exceptional service. - Conduct regular performance reviews, provide feedback, and facilitate coaching/training. - Enable team knowledge via audits of communications plus refresher sessions. Quality & Process Excellence - Define,...

Posted 2 months ago

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Quality Analyst || Gurgaon || Walk-in Nexus Staffing

1.0 - 4.0 years

1 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Role: Quality Analyst Exp: Min 6 months in BPO QA Edu: Graduate must Skills: Audits, RCA, Feedback, Reporting Comms: Excellent English required Shift: Day Shift Salary: Up to 32K CTC Job Type: Full-Time Loc: Gurugram HR Manager Manish 7062933674

Posted 5 months ago

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Trainer /Quality Analyst - Debt Collection Process Fatakpay Digital

5.0 - 7.0 years

1 - 4 Lacs

Mumbai

Work from Office

Experience: Minimum 3 years in training or quality analysis, preferably in the financial services or debt collection domain.Certification: DRA Certificate (added advantage).Key Responsibilities:Training Responsibilities:Training Program Development:- Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.- Develop training materials, modules, and SOPs to enhance agent performance and compliance.Skill Enhancement:- Provide training on negotiation skills, customer interaction techniques, and product knowledge.- Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.Compliance and Regul...

Posted 5 months ago

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