7 Bpo Processes Jobs

Work Location – Airoli, Rabale, Thane , Mumbai Suburbs, Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA (In hand 16 K PM to 50 K PM) Qualification : HSC Passed and Graduate Shift Timing :24/7 Joining : Immediate Joiner

Work Location – Airoli, Rabale, Thane , Mumbai Suburbs,Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA (In hand 16 K PM to 50 K PM) Qualification : HSC Passed and Graduate Shift Timing : 24/7 Joining : Immediate Joiner

The company is seeking experienced Team Leaders to join their team for the Property and Casualty (P&C) insurance process or other complex international BPO/KPO processes. The position is based in Noida, Sector 2 with 15 open positions available. The annual salary offered for this role is 78 LPA, and the minimum required experience is 1 year as a Team Leader or Subject Matter Expert (SME) on papers. As a Team Leader, your key responsibilities will include leading and managing a team handling complex insurance or BPO processes, driving team performance through coaching, monitoring, and structured reviews, ensuring process compliance, quality, and client satisfaction, as well as supporting escalations, reporting, and continuous process improvements. To be considered for this role, candidates must have a minimum of 2 years of proven experience as a Team Leader, prior experience in P&C insurance or complex international processes, strong people management and leadership skills, excellent communication and stakeholder management abilities, and a proven track record in process improvement and performance management. Preferred candidates will have a background in Property and Casualty Insurance or BPO/KPO (Voice or Non-Voice - International). If you meet the requirements and are interested in this opportunity, please send your updated resume to hirewave@outlook.com or contact the company at 8271273330. Thank you for your interest in the Team Leader position for Property and Casualty insurance and complex international BPO/KPO processes.,

You should have a minimum of 10 months of experience in BPO with a strong understanding of BPO processes, customer service/sales, and excellent communication skills. A good grasp of grammar is essential for this role. As a Soft Skills Trainer, you will be responsible for providing training in Grammar, Accent, Written English, Customer Service/Sales, and American Culture. Your role will require excellent presentation and facilitation skills to effectively handle participants. Proficiency in using Learning Management Systems (LMS) is also expected. You will be responsible for maintaining all trackers and relevant documents as required by the client and sharing them within the specified timelines. As a Soft Skills Trainer, you will facilitate role-playing, simulations, and other interactive activities to enhance the learning experience for participants. Monitoring and evaluating the effectiveness of training programs through assessments and feedback will also be part of your responsibilities. This role requires the ability to work in a fast-paced environment and adapt to changing requirements. Please note that only training hours (Monday to Friday) are billable, and breaks, weekends, and non-working days are not billable. If you possess the necessary skills and experience, we encourage you to apply for this New Hire Soft Skills Trainer position located in Bengaluru and Hyderabad.,

As a BPO Process Trainer, your primary responsibility will be to design, deliver, and evaluate training programs for new and existing employees in a BPO environment. Your goal will be to ensure that agents possess the necessary knowledge, skills, and competencies to meet the performance standards set by the client and the organization. You will conduct training sessions, both in a classroom and virtual setting, focusing on BPO processes, product knowledge, customer service skills, and performance standards. It will be your duty to develop and update training materials such as manuals, presentations, and e-learning modules to ensure alignment with current business needs and process changes. Maintaining up-to-date knowledge of client processes, systems, and industry trends is essential to ensure that the training content remains relevant and accurate. You will evaluate employee performance during training, provide feedback for improvement, and administer assessments and training evaluations to measure understanding and effectiveness. In addition to training, you will oversee the induction process for new hires, organize refresher training and continuous learning programs for current employees, and collaborate with team leaders and managers to identify areas requiring additional training or support. Compliance with company policies and industry regulations in all training materials and sessions is crucial. Reporting on the effectiveness, success, and areas for improvement of the training programs to senior management will be part of your responsibilities. To qualify for this role, you should have 1-3 years of training experience in a BPO environment, with a solid understanding of customer service, sales, or technical processes. A bachelor's degree in any stream is required, preferably in Business, Communication, or a related field. Strong communication skills, presentation skills, problem-solving abilities, a customer-centric mindset, familiarity with Learning Management Systems and MS Office Suite, interpersonal skills, and adaptability are the key qualifications needed for this role. This is a full-time position with a day shift schedule and an in-person work location.,

CA (Inter) or BCom with 3-4 years experience. Perform Test of Control Effectiveness, Control Design , support remediation efforts for control failures - SOX and ISAE / SSAE compliance. Preferable to have internal audit experience Perform Interventions / Special Assignments at Client Engagements identifying reasons for operations failures, critical errors, process weaknesses / Performing Root Cause Analysis remediating and resolving causes Reasonable Knowledge of Financial & Accounting Processes Reasonable knowledge of SAP Operations / Oracle / Peoplesoft over at least 2 of the 3 domains. Strong Analytical Skills; Strong Spreadsheet skills; Excellent command over English Language Knowledge of BPO Processes and Processing

Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. Developing, executing, and monitoring evaluation programs and test plans to assess the quality of the service or product. Monitoring changing trends and customer feedback to identify areas of improvement. Call quality monitoring and providing feedback to agents and managers. Optimal use of technology and tools to enhance quality assurance processes. Introducing and conducting training programs to improve the skills and knowledge of the agents and staff. Business risk assessment and mitigation. Reduction of employee attrition and retention of talent. Up-gradations of business processes and standards to meet customer expectations and satisfaction.