193 Bpo Process Jobs - Page 8

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns...

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge abou...

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge abou...

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process Shifts- Day Shifts/Rotational Shifts Salary- Upto 18k ctc Location- Hazratganj, Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhanc...

Interact with customers over a call with strong communication Inbound outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Qualification:HSC / Any Degree Languages: malayalam , English Location: chennai ( Perungudi) 2022 to 2025 Batches Need Immediate Joiners Contact HR ASHOK :8148209052 Preferred location-OMR NEARBY Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Skill required: Tech for Operations - Tech Solution Architecture Designation: SW/App/Cloud Tech Support Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 co...

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain a comprehensive training calendar, aligning it with organizational goals and strategies. Design and deliver behavioral, process, product, and soft skills trainings for various stakeholders across the organization. Collaborate with subject matter experts to create engaging learning materials (content development) and assessments (evaluation). Analyze training needs through TNA/TNI processes to identify gaps in employee knowledge/skills. Desired Candidate Profile 5-10 years of experience in Training & Development function in BPO ind...

Interact with customers over a call with strong communication Inbound outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Qualification:HSC / Any Degree Languages: Kannada , English Location: chennai ( Perungudi) 2022 to 2025 Batches Need Immediate Joiners Contact HR ASHOK :8148209052 Preferred location-OMR NEARBY Perks and benefits ESI, PF,INCENTIVES AVAILABLE

CUSTOMER SERVICE EXECUTIVE Location- Lucknow Salary- upto17k Education- Both Grad and U.G Experience - Both Fresher and Experience Skill- Good Command over written and spoken English CONTACT: Vanya HR (7678335771)

Job Description: Handle inbound customer calls with professionalism Address queries, complaints, services Document customer interactions and details accurately GENERAL SHIFT Salary :15000/-Pm Male candidates only, fresher Hr Priya-95005 20026

Role & responsibilities Respond to customer inquiries via email, chat, and other non-voice channels Resolve customer concerns professionally and efficiently Perform data entry tasks with high accuracy Maintain detailed records of customer interactions Work collaboratively with the team to achieve performance targets Escalate complex issues to senior management as needed Preferred candidate profile 0-1 year of experience in BPO/Call Centre environment (preferably international voice process). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including evenings, nights, weekends, and holidays. Strong problem-solving skills with attentio...

Know your role at TruKKer. Role Overview: We are seeking a skilled and detail-oriented Quality Analyst from the BPO sector who specializes in call audits, performance scoring, and process improvement. The ideal candidate will be responsible for monitoring customer interactions, evaluating performance against quality standards, and ensuring agents adhere to business and communication protocols.Key Responsibilities: Perform daily call audits to evaluate agent performance based on pre-defined audit parameters. Ensure adherence to communication scripts, process guidelines, and customer handling protocols. Assess and assign quality scores for each call, based on accuracy, empathy, product knowled...

Interact with customers over a call with strong communication Inbound outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Qualification: Any degree Languages: Kannada , English Location: Bangalore 2022 to 2025 Batches Need Immediate Joiners Contact HR Simran : 6303419205 Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Job Summary: We are looking for an experienced Team Leader with at least 2 years of experience in team handling within the BPO sector. The ideal candidate will be responsible for managing and leading a team to achieve high performance, maintain customer satisfaction, and contribute to continuous process improvement. Role specific competencies Required: 2+ Years of Experience in BPO Industry. 1 + Years of Team Leading (current or previous) experience in International voice process, or blended process. Roles and Responsibilities: Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach tow...

Job Description: Handle inbound customer calls with professionalism Address queries, complaints, services Document customer interactions and details accurately Rotational Shifts Salary :18000/-Pm Male candidates only, fresher Hr Priya-95005 20026

Requirement- •Good comms required •Salary-14,500/- inhand •Unlimited incentives •Shift timing- 9:30-6:30 •Sunday off •Fresher & Exp both can apply •Need immediate joiner. Required Candidate profile Qualification:-Min HSC Work Location:Kapurbavadi junction, Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285 Perks and benefits High Incentives and growth opportunities.

Role & responsibilities We have 500+ employees Oversee and manage day-to-day BPO operations. Ensure compliance with organizational policies and procedures. Develop and implement operational strategies to improve efficiency. Monitor performance metrics and prepare regular operational reports. Collaborate with client managers to meet their needs and expectations. Lead and mentor a team of supervisors and staff. Manage resource allocation and workload distribution. Identify process improvement opportunities and implement best practices. Handle escalated issues and provide effective solutions. Ensure maintain high service quality standards. Operations managers hold managerial positions and overs...

We are seeking a highly motivated and customer-focused Customer Support Executive to join our team in Chennai. The ideal candidate will have excellent communication skills in Telugu and experience in handling customer calls in a BPO environment. Responsibilities Handle customer calls in Telugu, responding to queries and resolving issues in a timely and professional manner. Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty. Work closely with internal teams to resolve customer complaints and issues. Maintain accurate records of customer interactions and feedback. Meet or exceed performance targets and key performance indicators (KPIs). Requirements...