154 Bpo Process Jobs - Page 6

To schedule your interview for Gurugram and Noida-based MNC, call now: Ritika:- 9118020369 In case you are not able to connect WhatsApp your resume @9118020369//hrritika12i@gmail.com Direct interview with the company's HR No placement charge Required profile:- *Grad/UG *Fresher/Experienced (if exp, then must have relevant exp docs) *24x7 shifts/ Cabs in odd hours *Immediate joiners *Salary:- 3.30 lpa - 5.80 lpa (20500-40257) in hand *Excellent communication in English required Other benefits:- PF//ESIC//TA//PLI//Appraisals//Medical insurance//Cabs

Hiring for customer support International voice process Excellent communication in english 5 day's working - Sat &Sun off Salary : 21 to 30k Qualification : Puc Location: Bangalore Contact @ John - 9008828241 Required Candidate profile BPO voice process Perks and benefits Incentives Cab facilities

Job Description: Hiring for our client in third-party collection process. Candidate must have 1+ year international voice experience. Handle overdue accounts, negotiate payments, ensure compliance, and meet recovery targets. Send your cv on 7042096101

Position Title: Business Development Specialist (Technology Solutions for BPO Sector) Location: Noida About Nyalazone: Nyalazone is an emerging leader in delivering customized technology solutions that drive digital transformation for service-based businesses. Our offerings include AI-enabled workflow automation, analytics dashboards, performance monitoring tools, CRM platforms , and other digital enablers that help organizations streamline operations, enhance productivity, and deliver superior business outcomes . As part of our growth plan, we are seeking a senior business development leader who can drive client acquisition and build long-term partnerships within the BPO industry. This is a high-visibility role reporting directly to senior leadership. Role Summary: We are looking for a strategic, results-driven sales professional with deep experience selling technology services and solutions to BPO organizations. You will be responsible for building a strong pipeline, winning strategic deals, and establishing Nyalazone as a trusted technology partner for BPO clients. Key Responsibilities: Lead new business acquisition in the BPO sector for our AI-enabled tech solutions. Develop and execute go-to-market strategies for penetrating and expanding the BPO client base. Conduct deep market analysis to uncover emerging trends, client challenges, and competitive gaps . Build and nurture relationships with CXOs, Heads of Operations, and IT leaders . Craft and deliver impactful presentations, proposals, and solution demos in collaboration with product and delivery teams. Manage the entire sales cycle from prospecting and proposal to negotiation, closure, and onboarding. Maintain a strong pipeline and sales reporting via CRM tools. Work closely with internal teams to ensure smooth delivery and client satisfaction post-sale. Required Qualifications: Bachelor’s degree in Business, Technology, or a related field ( MBA preferred ). 5-7+ years of B2B sales experience , with proven success in selling tech solutions to BPO clients . Strong knowledge of the BPO industry , its operational models, and digital transformation initiatives . Demonstrated ability to engage and influence senior decision-makers . Track record of closing high-value deals and building repeat business. Experience working with cross-functional teams for solution design and execution. Preferred Skills: Prior experience selling workflow automation, analytics platforms, dashboards, or SaaS products . Exposure to international BPO markets . Proficiency in using CRM and proposal automation tools . Why Join Us: Leadership role with clear impact on business growth. Work closely with founders and senior leadership to shape market presence. Attractive compensation with performance-based incentives. Opportunity to work in a fast-growing, innovative tech company

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred.

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process Shifts- Day Shifts/Rotational Shifts Salary- Upto 18k ctc Location- Hazratganj, Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Establishing a positive rapport with all clients and customers via phone. Interacting with customers to ensure they have a desirable and shareable experience What we need- Any 12th pass-out with excellent English communication can apply. Must be fluent in English. Communication and thought process has to be good. Must be comfortable working from office. Interview Mode- Walk-in To get your Interview aligned connect with our recruitment desk - 8957243996 (PALAK TIWARI} #cse #bpo #customersupport #customercare #voice #inbound #gurgaon #noida #lucknow #jobs2025 #freshersjob #premiumprocess #nonvoice #domestic #dayshifts #jobs2025 #callcentre #bpojobs #inboundcustomerservice #callshandling #queryresolution.

Interact with customers over a call with strong communication Inbound outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Qualification:HSC / Any Degree Languages: malayalam , English Location: chennai ( Perungudi) 2022 to 2025 Batches Need Immediate Joiners Contact HR ASHOK :8148209052 Preferred location-OMR NEARBY Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Skill required: Tech for Operations - Tech Solution Architecture Designation: SW/App/Cloud Tech Support Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationRepresent individuals who interpret, analyze and translate client requirements into cost-effective, reliable, predictable and deliverable solutions, tied to standard Technology offerings. What are we looking for? "Technical Skills: Strong understanding of technology trends and best practices. Has a understanding of process automation tools and techniques. Experience working on various cloud technologies and platforms like Salesforce, SAP, ServiceNow and other ERPs/CRMsExperience with data analytics tools and techniques. Soft Skills: Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities. Strong organizational and time management skills. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "This role is responsible for ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This includes identifying technology enablement needs, developing and delivering training programs, providing technical support, and implementing new technologies to improve efficiency and effectiveness. Key Responsibilities:Technology Needs Assessment:Identify technology gaps and opportunities within BPO processes. Collaborate with BPO teams and stakeholders to understand their technology needs and challenges. Conduct regular technology audits and assessments to identify areas for improvement. Technology Enablement Planning and Implementation:Develop and implement technology enablement plans and strategies to address identified needs. Design and deliver training programs to equip BPO teams with the necessary technology skills. Provide technical support and guidance to BPO teams on the use of new technologies. Identify and implement new technologies to improve BPO processes and efficiency. Process Automation and Optimization:Identify opportunities for automating repetitive tasks and processes. Work with technology and transformation teams to implement solutions for process automation. Monitor and optimize BPO processes to ensure efficiency and effectiveness. Data Analytics and Reporting:Support the use of data analytics tools and techniques within BPO processes. Develop and implement data reporting and dashboards to track key performance indicators (KPIs). Analyze data to identify trends and opportunities for improvement. Collaboration and Communication:Collaborate with BPO teams, IT departments, and other stakeholders to ensure effective technology enablement. Communicate technology updates and best practices to BPO teams. Maintain clear and consistent communication with all stakeholders. Continuous Improvement:Stay up-to-date with the latest technology trends and best practices. Continuously seek ways to improve technology enablement programs and processes. Propose and implement improvements based on feedback and data analysis. " Qualification Any Graduation

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain a comprehensive training calendar, aligning it with organizational goals and strategies. Design and deliver behavioral, process, product, and soft skills trainings for various stakeholders across the organization. Collaborate with subject matter experts to create engaging learning materials (content development) and assessments (evaluation). Analyze training needs through TNA/TNI processes to identify gaps in employee knowledge/skills. Desired Candidate Profile 5-10 years of experience in Training & Development function in BPO industry. Strong understanding of Training Management principles, including program management, budgeting, reporting, etc. Excellent communication skills for effective collaboration with stakeholders at all levels. Ability to design/deliver complex training programs using various methodologies (e.g., classroom sessions, e-learning modules). Proficiency in creating engaging content (text-based/video-based) for diverse audiences.

Interact with customers over a call with strong communication Inbound outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Qualification:HSC / Any Degree Languages: Kannada , English Location: chennai ( Perungudi) 2022 to 2025 Batches Need Immediate Joiners Contact HR ASHOK :8148209052 Preferred location-OMR NEARBY Perks and benefits ESI, PF,INCENTIVES AVAILABLE

CUSTOMER SERVICE EXECUTIVE Location- Lucknow Salary- upto17k Education- Both Grad and U.G Experience - Both Fresher and Experience Skill- Good Command over written and spoken English CONTACT: Vanya HR (7678335771)

Job Description: Handle inbound customer calls with professionalism Address queries, complaints, services Document customer interactions and details accurately GENERAL SHIFT Salary :15000/-Pm Male candidates only, fresher Hr Priya-95005 20026

Role & responsibilities Respond to customer inquiries via email, chat, and other non-voice channels Resolve customer concerns professionally and efficiently Perform data entry tasks with high accuracy Maintain detailed records of customer interactions Work collaboratively with the team to achieve performance targets Escalate complex issues to senior management as needed Preferred candidate profile 0-1 year of experience in BPO/Call Centre environment (preferably international voice process). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including evenings, nights, weekends, and holidays. Strong problem-solving skills with attention to detail and ability to multitask effectively. Perks & Benefits Performance-based incentives EPF & ESI benefits Career growth opportunities

Know your role at TruKKer. Role Overview: We are seeking a skilled and detail-oriented Quality Analyst from the BPO sector who specializes in call audits, performance scoring, and process improvement. The ideal candidate will be responsible for monitoring customer interactions, evaluating performance against quality standards, and ensuring agents adhere to business and communication protocols.Key Responsibilities: Perform daily call audits to evaluate agent performance based on pre-defined audit parameters. Ensure adherence to communication scripts, process guidelines, and customer handling protocols. Assess and assign quality scores for each call, based on accuracy, empathy, product knowledge, and resolution. Validate that agents confirm and document customer details accurately during interactions. Categorize and document audit findings under Critical, Non-Critical, and Business Critical errors. Provide constructive feedback to team leads and agents to drive performance improvements. Work closely with Training and Operations teams to calibrate quality parameters. Analyze QA reports and identify process gaps or improvement areas. Maintain thorough documentation of audits and feedback logs. Participate in root cause analysis for repeated quality issues and drive corrective actions. Requirements: Bachelors degree in English or any given field. Proven experience in quality control or quality Analyst. Strong knowledge of quality control standards, tools, and methodologies (e.g., Six Sigma, 5S, ISO). Proficient in using QC tools like checklists, control charts, inspection reports. Excellent analytical and problem-solving skills. Strong communication and documentation abilities. Preferred Qualifications: Bachelor's degree in any discipline. 1+ years of experience as a Quality Analyst in a BPO / Call Center environment. Strong understanding of call audit processes, quality monitoring, and scoring. Hands-on experience with audit forms, feedback documentation, and compliance monitoring. Familiarity with CRM systems . Excellent verbal and written communication skills. Proficient in MS Excel and QA reporting. Key Competencies: Attention to detail Strong analytical and evaluation skills Process adherence and policy enforcement Coaching and feedback delivery Ability to work under pressure and meet tight deadlines High integrity and data confidentiality Why Join Us? Cutting-edge technology stack and exciting projects. Collaborative work culture with opportunities for learning and growth. Competitive salary and benefits package. Opportunity to work with a high-performance team in a fast-growing company. If you are passionate about building scalable applications and solving complex challenges, wed love to hear from you! 7/•.'

Interact with customers over a call with strong communication Inbound outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationships Ability to handle a pressures over a customer call Required Candidate profile Qualification: Any degree Languages: Kannada , English Location: Bangalore 2022 to 2025 Batches Need Immediate Joiners Contact HR Simran : 6303419205 Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Job Summary: We are looking for an experienced Team Leader with at least 2 years of experience in team handling within the BPO sector. The ideal candidate will be responsible for managing and leading a team to achieve high performance, maintain customer satisfaction, and contribute to continuous process improvement. Role specific competencies Required: 2+ Years of Experience in BPO Industry. 1 + Years of Team Leading (current or previous) experience in International voice process, or blended process. Roles and Responsibilities: Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioural issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioural issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Skills: Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skills. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Additional Information: This position requires working US shifts, so flexibility is essential. Location is based in Gandhinagar, India, with a requirement to work from the office.