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3.0 - 8.0 years
3 - 7 Lacs
mumbai, maharashtra, india
On-site
Responsibilities: Develop and manage daily, weekly, and monthly schedules to ensure optimal workforce utilization. Coordinate with operations teams to forecast volume and plan capacity accordingly. Monitor real-time performance metrics and make necessary schedule adjustments. Analyze workforce data to identify trends and recommend improvements in planning processes. Ensure timely communication of schedule updates and changes to all relevant stakeholders. Collaborate with different departments to align scheduling with business goals.
Posted 2 days ago
3.0 - 8.0 years
3 - 7 Lacs
bengaluru, karnataka, india
On-site
Responsibilities: Develop and manage daily, weekly, and monthly schedules to ensure optimal workforce utilization. Coordinate with operations teams to forecast volume and plan capacity accordingly. Monitor real-time performance metrics and make necessary schedule adjustments. Analyze workforce data to identify trends and recommend improvements in planning processes. Ensure timely communication of schedule updates and changes to all relevant stakeholders. Collaborate with different departments to align scheduling with business goals.
Posted 2 days ago
3.0 - 8.0 years
3 - 7 Lacs
hyderabad, telangana, india
On-site
Responsibilities: Develop and manage daily, weekly, and monthly schedules to ensure optimal workforce utilization. Coordinate with operations teams to forecast volume and plan capacity accordingly. Monitor real-time performance metrics and make necessary schedule adjustments. Analyze workforce data to identify trends and recommend improvements in planning processes. Ensure timely communication of schedule updates and changes to all relevant stakeholders. Collaborate with different departments to align scheduling with business goals.
Posted 2 days ago
5.0 - 10.0 years
5 - 7 Lacs
Noida
Work from Office
Job Description: Mount Talent is looking for a dynamic and experienced BPO Operations Executive to join our team. The ideal candidate will be responsible for overseeing and managing day-to-day operations within our BPO services, ensuring optimal productivity, customer satisfaction, and adherence to quality standards. Key Responsibilities: Oversee daily operations of BPO processes to ensure efficiency and productivity. Monitor and manage team performance, ensuring KPIs and SLAs are met. Analyze and resolve operational issues, escalating when necessary. Provide continuous coaching and feedback to team members. Implement strategies to improve process efficiency, service delivery, and quality. E...
Posted 4 months ago
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