1 Bpo Kpis Jobs

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1.0 - 3.0 years

0 Lacs

indore, madhya pradesh, india

On-site

Job Title: Team Leader International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations . The ideal candidate will be responsible for delivering consistent performance, ensuring quality service delivery, and driving team engagement and development. Key Responsibilities: Supervise and lead a team of 1520 Customer Support Representatives. Monitor daily team performance metrics (AHT, CSAT, Quality, Adherence, etc.). Provide coach...

Posted 4 days ago

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