Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care! In this role, you are expected to reach out to customers and create affordable plans which will allow them to settle their balances. You are expected to hit collection targets set by leadership month on month. Responsibilities • Request’s debit or ACH information to secure plans • Modifies plans as requested by customers • Takes appropriate action if customer disputes the account(s) • Listens for hardship cues in customer conversations and notes account appropriately • Update’s customer account information including; telephone, mobile, address and email Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account • Records information about financial status of the customer and status of collection efforts using automated collections software • Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account • Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension • Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility • Completes all required compliance or other training Qualifications we seek in you! Minimum Qualifications • At least High Graduate • Fresh graduate or fresh in the industry • Good typing/PC skills • Good verbal and written comm skills – iSpeak 7 • Courteous and customer experience oriented • Willing to rotate shifts and weekly offs • Open and receptive to feedback • Ability to work in a fast paced environment where standards of quality and timelines are established • High on integrity to ensure compliance • Ability to work on a team Preferred Qualifications/ Skills • BPO or contact center experience (Collections or Customer Service background) • Assertive and confident • Strong negotiation skills • Problem solver with procedure driven judgment to find the best solution Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
