29996 Bpo Jobs - Page 49

Looking to onboard a skilled Team Leader- Operations with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide operational support to ensure smooth day-to-day operations. Supervise less experienced professionals, providing professional expertise and taking responsibility for end-product quality. Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze customer issue...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in quality analysis, preferably in a customer service or BPO setting. Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide feedback and formal education to individuals on the phone. Develop and implement effective quality control processes. Collaborate with team members to achieve high-quality standards. Analyze data to identify trends and areas for improvement. Job Requirements Mini...

We are looking for a highly skilled and experienced Business Intelligence Analyst to join our team in Hyderabad. The ideal candidate will have 1-2 years of experience in business intelligence, data analysis, and CRM/IT enabled services. Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry and geographic trends, competitor market strategies, and current/potential customer trends. Collaborate with other areas of the business to model the outcome of implementing potential business strategies. Develop an...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, with a strong background in managing teams and delivering exceptional results. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide technical and non-technical customer support via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product. Exec...

We are looking for a highly skilled and experienced professional to join our team as an Executive - BGV|International. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent communication skills. Roles and Responsibility Manage and execute business processes to achieve organizational goals. Develop and implement strategies to improve customer experience and satisfaction. Collaborate with cross-functional teams to drive business growth and improvement. Analyze data and metrics to identify trends and areas for improvement. Provide exceptional customer service and support to clients and stakeholders. Identify and mitigate risks to ensure compliance with r...

Looking to onboard a skilled Operations Manager with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Manage and oversee daily operations for smooth workflow and efficiency. Develop and implement process improvements to increase productivity and quality. Lead and motivate teams to achieve operational goals and objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Collaborate with cross-functional teams to align with organizational goals. Ensure compliance with company policies and procedures. Job Requirements Mi...

Looking for a skilled professional to join our team as a Quality Executive in Domestic BPO. The ideal candidate will have 1-6 years of experience and be based in Bengaluru. Roles and Responsibility Manage and maintain high-quality standards in domestic BPO operations. Develop and implement quality control processes to ensure excellence. Collaborate with teams to identify and resolve quality issues. Analyze data to identify trends and areas for improvement. Provide training and coaching to team members on quality procedures. Ensure compliance with company policies and regulatory requirements. Job Requirements Minimum 1 year of experience in quality assurance or a related field. Strong knowled...

Looking to onboard a skilled Business Intelligence Analyst I to join our team. The ideal candidate will have approximately 1-2 years of experience in business intelligence data analysis and be proficient in executing established standards. Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from available industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry/geographic trends and competitor market strategies, and monitor current/potential customer trends. Collaborate with other areas of the business (e.g., Marketing, Logistics, Customer Service) to model th...

We are looking for a highly skilled and experienced Recruitment Specialist II to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in recruitment, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage job postings, resumes, and applications on various platforms. Conduct interviews and assessments to evaluate candidates' skills and fit. Build relationships with hiring managers and stakeholders to understand their needs. Coordinate with external partners and vendors as needed. Ensure compliance with all relevant laws and regulations related to recruitm...

Looking to onboard a skilled professional with 1-2 years of experience to join our team as a WFM Real Time Analyst I in Bengaluru. The ideal candidate will have a strong background in customer experience management and excellent analytical skills. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution of processes. Develop and implement training programs across the contact center to enhance employee skills and knowledge. Manage contact center quality issues and support systems implementation and management. Collaborate with cr...

We are looking for a highly skilled and experienced Team Lead to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in a similar role, with excellent leadership skills and the ability to motivate and guide their team to success. Roles and Responsibility Develop and implement effective strategies to achieve business objectives. Provide guidance and support to team members to ensure they meet their goals. Analyze performance metrics and provide feedback to improve team performance. Collaborate with other teams to achieve common goals. Identify and mitigate risks to ensure compliance with company policies. Foster a culture of continuous learning and development wi...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a customer service or BPO environment. Roles and Responsibility Monitor and evaluate call quality to ensure adherence to company standards. Conduct regular audits to identify areas for improvement and provide feedback to agents. Develop and implement quality control processes to enhance agent performance. Collaborate with team members to resolve customer complaints and concerns. Analyze data to identify trends and patterns in customer interactions. Provide coaching and training to agents on quality-related ...

We are looking for a highly skilled and experienced WFM Real Time Analyst I to join our team. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, such as policy and procedure implementation. Monitor training programs across the contact center and ensure quality standards are met. Develop and implement relevant solutions based on best practices. Lead a team of junior co-workers and set day-to-day operational objectives. Ensure continuous improvement in day-to-day activities and process...

We are looking for a highly skilled and experienced Recruitment Specialist to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in recruitment, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with clients and candidates for successful placements. Conduct interviews and assessments to identify the best candidates. Manage job postings and advertisements on various platforms. Collaborate with internal teams to ensure seamless recruitment processes. Analyze recruitment metrics to optimize hiring efforts. Job Requirements P...

Looking for a skilled professional to join our team as a Team Lead in Domestic BPO. The ideal candidate will have 2-5 years of experience and be based in Bengaluru. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedure...

We are looking for a highly skilled and experienced WFM Analyst I to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution of plans. Develop and implement training programs across the contact center to enhance employee skills and knowledge. Manage contact center quality issues and support systems implementation and management. Collaborate with cross-functional teams to achieve business objectives and drive growth. Analyze data and ...

Looking to onboard a skilled professional to join our team in Mumbai. The ideal candidate will have 2-7 years of experience and be able to work from the office. Roles and Responsibility Manage and resolve customer complaints professionally. Provide excellent customer service through various communication channels. Collaborate with internal teams to improve overall customer experience. Develop and implement process improvements to increase efficiency. Analyze customer feedback to identify areas for improvement. Work effectively in a fast-paced environment to meet performance targets. Job Requirements Excellent communication and problem-solving skills are essential. Ability to work well under ...

We are looking for a skilled professional to join our team as a Manager Q&T in Domestic. The ideal candidate will have 2-5 years of experience and be based in Hyderabad. Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide information to assist in the feedback and formal education process of individuals on the phone. Implement short to medium term activities within the business area or support sub-functions in line with department strategy. Lead a team of Specialists, sometimes with several hierarchical levels, taking full responsibi...

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer service, operations management, and team leadership. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide technical and non-technical customer support via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product. Execute specialized projects and activities a...

Looking to onboard a skilled Team Leader- Operations with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Supervise less experienced professionals, providing professional expertise and taking responsibility for the end-product. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Provide technical and non-technical customer support via phone, online chat, or text. Analyze and resolve customer issues typically per...

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide operational support to ensure smooth day-to-day operations. Supervise less experienced professionals and provide professional expertise. Ensure compliance with company policies and procedures. Analyze and resolve complex customer issues. Collaborate with cross-functional teams to achieve business objectives. Job Requirements Minimum 2 years of experience in ...

We are looking for a highly skilled and experienced professional to join our team as a Business Analyst in Bengaluru. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze complex data sets to inform business decisions and drive growth. Develop and maintain relationships with key stakeholders to understand their needs and priorities. Identify areas for process improvement and implement changes to increase efficiency. Develop and maintain documentation of business processes and procedures. Provide training and support to end-users on new systems and p...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, operations management, or a related field. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and expertise. Analyze and resolve complex customer issues via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments. Provide technical and non-technical customer suppo...

About The Role Skill required: Talent Acquisition - Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the clientKnowledge & Skill Require...

We are looking for a highly skilled and experienced Senior Manager - Talent Excellence to join our team in Bengaluru. The ideal candidate will have 15-20 years of experience in talent management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective talent acquisition strategies to attract top candidates. Manage end-to-end recruitment processes, including job postings, interviews, and onboarding. Collaborate with hiring managers to understand their requirements and provide guidance on recruitment best practices. Conduct training sessions and workshops to enhance employee skills and knowledge. Analyze HR metrics and develop reports to...